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What is Information and Communication Technology (ICT) Services

Chapter 33
Handbook of Research on Global Diffusion of Broadband Data Transmission
That part of the technology solutions to manage information and communication processes made up with software and other intangibles which are not material assets such like Hardware
Published in Chapter:
External Pressures for Adoption of ICT Services Among SMEs
Andrea Ordanini (Bocconi University, Italy) and Alessandro Arbore (Bocconi University, Italy)
Copyright: © 2008 |Pages: 12
DOI: 10.4018/978-1-59904-851-2.ch033
Abstract
This study intends to emphasize the importance that external sources of pressure may have on the level of ICT involvement among small and medium enterprises (SMEs) in Italy. While past research tends to prioritize the role of endogenous conditions for the adoption of information and communication technologies— that is, financial resources, organization conditions, management culture—the high dependence of SMEs on their environment requires paying especial attention to external pressures as well. Both competitive and institutional pressures are proposed and tested through an ordinal regression model on a sample of 285 SMEs. The results suggest both policy and management implications.
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