The study, design, development, implementation, support, and management of computer-based knowledge; the application of computers to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise ( Leavitt & Whisler, 1958 , p. 34).
Published in Chapter:
Grief and the Psychological Transition Process Among Information Technology Team Members
Letitia Larry (LCDC, LLC, USA & Business Intelligence, Inc., USA)
Copyright: © 2020
|Pages: 31
DOI: 10.4018/978-1-7998-2235-6.ch001
Abstract
Information technology (IT) employees are responsible for planning, implementing, and supporting new solutions and services in support of enterprise shifts to accommodate new methods and modes of doing business and/or providing products, solutions, and services to internal users, external customers, and partners. But IT workers do not always have a say or input into the choices made by leadership and business managers as it applies to new technologies. This can lead to rework and failure upon initial deployment. In addition, change without inclusion of those responsible may have a negative impact on IT staff and the outcome of the overall change effort. In this chapter, the author explores the experience of personal transition and the impact of organizational change on those responsible, IT workers.