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What is Infrastructures

Chapter 7
Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
A view of information systems as ‘resources’ which can not only be used to design solutions to specified tasks (an ‘application’) in given circumstances but also be evolved as shared, scalable and re-usable resources to support unforeseeable user requirements in response to changing circumstances such as new policy initiatives, patterns service demand or social need and care, and new service possibilities and innovations which add value for the citizen.
Published in Chapter:
Towards Digital Governance in UK Local Public Services?
Ian McLoughlin (Monash University, Australia)
Copyright: © 2009 |Pages: 15
DOI: 10.4018/978-1-60566-282-4.ch007
Abstract
In the United Kingdom, major investments have been made in e-government in order to modernize government and improve the efficiency and quality of public services. It has been claimed that these changes herald a “new era of digital governance”. The management of the vast majority of public services in the United Kingdom takes place at local and regional levels and provision at this level has a key role in “joining-up services” through greater information sharing and multi-agency working. This chapter examines these developments with reference to a study of the procurement of a software system by a city council, an experiment in multi-agency working to provide services to children, and the introduction of a regional smart card. It is argued that if such innovations are to have outcomes consistent with the claims of the digital governance thesis, then the relationship between technological and organizational change will need to be re-thought.
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