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What is Internet Banking

Chapter 3
Intergenerational Governance and Leadership in the Corporate World: Emerging Research and Opportunities
Making bank transactions by using internet.
Published in Chapter:
Corporate Governance-Based Evaluation of Alternative Distribution Channels in the Turkish Banking Sector Using Quality Function Deployment With an Integrated Fuzzy MCDM Method
Hasan Dinçer (Istanbul Medipol University, Turkey), Serhat Yüksel (Istanbul Medipol University, Turkey), Mustafa Tevfik Kartal (Borsa İstanbul, Turkey), and Gökhan Alpman (Istanbul Medipol University, Turkey)
Copyright: © 2019 |Pages: 39
DOI: 10.4018/978-1-5225-8003-4.ch003
Abstract
The aim of the chapter is to evaluate the effect of corporate governance in alternative distribution channels for the Turkish banking sector. For this purpose, an integrated fuzzy MCDM model is structured to analyze the multi-dimensional effects of corporate governance for ranking the performance of alternative distribution channels by using the phases of quality function deployment. The method is constructed with the hybrid model by considering the fuzzy DEMATEL and fuzzy TOPSIS. Initially, the consumer needs and other internal and external factors that present the dimensions of the corporate governance are defined to analyze the results using the quality function deployment approach, and then the fuzzy DEMATEL method is used for the weights of dimensions for each perspective of house of quality. The fuzzy TOPSIS is used for ranking the alternative distribution channels in the Turkish banking sector. It is concluded that in the Turkish banking sector, branch is the most preferred alternative distribution channel whereas the importance of ATM and social media is very low in comparison with others. Hence, it is believed that using other channels, such as social media and ATM, has an increasing effect in order to increase the effectiveness of the banking sector. Therefore, it can be said that necessary infrastructure should be provided to attract the attention of the parties to make banking transactions through social media and ATMs.
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Chapter 7
Redesign of the Bank Reconciliation Interface of the ContaAzul Software
An online interface offered by a bank that allows its client to consult and do transactions.
Published in Chapter: Redesign of the Bank Reconciliation Interface of the ContaAzul Software; From: Handbook of Research on Human-Computer Interfaces and New Modes of Interactivity
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Chapter 22
Impact of Internet Service Quality (IS-QUAL) on Client Satisfaction: Case from Indian Banking Services
Internet Banking is an automated payment system that enables customers of a financial institution to conduct financial transactions on a website operated by the institution, such as a retail bank, virtual bank, credit union or building society.
Published in Chapter: Impact of Internet Service Quality (IS-QUAL) on Client Satisfaction: Case from Indian Banking Services; From: Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector
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Chapter 4
An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context
Also known as online banking, e-banking or virtual banking, it is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.
Published in Chapter: An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context; From: Advanced Methodologies and Technologies in Business Operations and Management
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Chapter 4
An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context
Also known as online banking, e-banking or virtual banking, it is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.
Published in Chapter: An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context; From: Encyclopedia of Information Science and Technology, Fourth Edition
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Chapter 42
Security Policy Issues in Internet Banking in Malaysia
Internet banking refers to the provision of facilities such as accessing accounts, funds transfers, and buying financial products or services via Internet (Sathye, 1999).
Published in Chapter: Security Policy Issues in Internet Banking in Malaysia; From: Handbook of Research on Information Communication Technology Policy: Trends, Issues and Advancements
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Chapter 623
The Use of Electronic Banking and New Technologies in Cash Management
From the global concept of electronic bank, we considered that the bank by Internet consists of the use of the Internet channel like communication channel, banking product distribution, and hiring on the part of the financial organizations.
Published in Chapter: The Use of Electronic Banking and New Technologies in Cash Management; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 9
The Role of Internet Banking in the Presentation and Marketing of Financial Services and Products in a Digital Environment
It is a product that offers many of the services offered by bank’s branchs to its customers through the internet without any time and place limits.
Published in Chapter: The Role of Internet Banking in the Presentation and Marketing of Financial Services and Products in a Digital Environment; From: Digital Innovations for Customer Engagement, Management, and Organizational Improvement
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