What is Key Processing Indicators or Key Performance Indicators (KPI)

Dashboard system applications have been known in companies for several years. As the growing body of references shows, dashboards are now about to become more widespread, not only in numbers but also in terms of application areas (e.g., Eckerson, 2006; Few, 2006; Malik, 2005). The fact that almost every company is equipped with a great number of information systems, their infrastructure being largely dependent on software, supports the interest in high-level and condensed information representation. Originally, user interfaces and data representations of operational and administrative systems are not always designed for management-level use, so a need to bridge this gap develops. Based on information technology infrastructure and forced to act in a complex and contingent environment, most organizations feel the need to create high-level overviews for managing tasks. The idea of dashboards is aimed at helping to visualize large amounts of data in a condensed representation, providing a quick overview of organizational processes and supporting managers in their decision-making tasks.