What is Measurement Problem/Paradox

This case study is of a military medical department research center (MDRC) with access to advanced information systems (IS), yet struggling to determine the quality of its residents in training and their scholarly productivity (see the article on “Theory Driven Organizational Metrics” in this encyclopedia). Based on theory, this case study was guided by stories captured from MDRC in the collapse of four interdependent variables: planning, execution, resources, and time. Our primary goals for this case study were to: (1) Formulate recommendations to utilize the IS available to reduce the overall operational cost of MDRC; (2) increase the operational efficiency and growth of MDRC by enhancing its ability to attract new extramural funds; and (3) further explore the link between practice and theory. To the extent possible, all organizational names, references, and locations have been revised to fictitious ones.