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What is Mess

Chapter 47
Handbook of Research on Socio-Technical Design and Social Networking Systems
a tangled social situation that is too costly to stay in and too intransigent to get out of. See also wicked problem.
Published in Chapter:
Resolving Wicked Problems through Collaboration
Peter J. Denning (Naval Postgraduate School, USA)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-60566-264-0.ch047
Abstract
Wicked problems (messes) are tangled social situations that are too costly to stay in and too intransigent to get out of. Collaboration is essential to resolving them. This chapter examines five main ideas: (1) Messes and wicked problems are the most difficult in a hierarchy of difficult problems.(2) Why mess resolution usually involves disruptive innovation. (3) Why collaboration is essential and hard to achieve. (4) Collaboration is a practice generated in six kinds of conversations. (5) Someone who understands the practice of collaboration will find many information technology tools to help with the process: exchangers, coordinators, and games, and can design better tools.
Full Text Chapter Download: US $37.50 Add to Cart
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Chapter 3
My Freedom Framework: Mitigating the MESS of Higher Education Through ACTS of Liberation
An acronym to describe a multidimensional issue that impacts mental, emotional, social, and spiritual well-being.
Published in Chapter: My Freedom Framework: Mitigating the MESS of Higher Education Through ACTS of Liberation; From: Black Women Navigating Historically White Higher Education Institutions and the Journey Toward Liberation
Full Text Chapter Download: US $37.50 Add to Cart
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