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What is Online Transaction Services

Chapter 23
Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
Are the transactions that have to be done simultaneously and at the same place are those that can be carried out simultaneously again but between people and institutions at different places via the electronic systems.
Published in Chapter:
The Functionality of Website-Based Services of Metropolitan Municipalities in Turkey
Bekir Parlak (Uludag University, Turkey) and Zahid Sobaci (Uludag University, Turkey)
Copyright: © 2009 |Pages: 24
DOI: 10.4018/978-1-60566-282-4.ch023
Abstract
This chapter aims to evaluate the e-government practices in metropolitan municipalities in Turkey by determining functionality levels of metropolitan municipalities’ Web site-based services. In this context, it firstly explains the concept of e-government briefly. Secondly, it summarizes the concept of local e-government and evaluates the potential of e-government to help local governments. This chapter examines the situation of e-government practices in local governments in Turkey. Finally, the chapter analyzes the e-government practices in respect of functionality of Web site services in metropolitan municipalities by using a comparative functionality analysis. According to this analysis, they are inadequate in the provision of Web site-based e-government services. Furthermore, the authors aim to present an original and functional method that will make it possible to comparatively analyze the Web site-based services offered by the metropolitan municipalities.
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