What is Perceived Cost

This chapter intends to understand how telework pre-adoption perceptions differ from post-adoption realized benefits during the COVID-19 pandemic, and whether an organization will continue the use of telework once the pandemic subsides. Literature was examined and a hybrid framework incorporating components of the perceived value theory and expectation confirmation model (ECM) was used. The perceived value theory focuses on the perceived business value of Telework pre-adoption and ECM focuses on continued use post-adoption. Resistance by managers to allow employees to telework is evident in surveys conducted as recent as 2019. While surveys conducted initially in 2020 during the pandemic indicated that at least 74% of CFOs intend to implement more telework in their organization and 60% of employees would opt to remain teleworking after the pandemic despite possible health implications, later surveys suggest that after continued use of telework, 59% of the employees now no longer prefer to telework into the future due to constraining factors such as isolation and blurred work lines.