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What is Perceived ease of use

Chapter 62

Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care

The degree to which a person believes that using a particular system would be free from effort.

Published in Chapter:

An Extension of the Technology Acceptance Model in Hospital-in-the-Home Units

Eva Martínez-Caro (Universidad Politécnica de Cartagena, Spain), Juan Gabriel Cegarra-Navarro (Universidad Politécnica de Cartagena, Spain), and Marcelina Solano-Lorente (Universidad Politécnica de Cartagena, Spain)

Source Title: Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care

DOI: 10.4018/978-1-4666-3990-4.ch062

Abstract

The implementation of a Hospital-in-the-Home Unit (HHU) involves the application of technologies adapted to improve quality of care. The aim of this chapter is to develop a model based on the Technology Acceptance Model, which identifies key success factors for the acceptance of technology systems in HHUs. Qualitative research was carried out in the HHU of a Spanish hospital. Interviews were conducted with the HHU team, the hospital nurse manager, and the medical manager. An extended technology acceptance model is derived from the interviews. While organisational triggers such as accessibility, collaboration, confidentiality, training, and security are the main drivers for perceived usefulness and ease of use; individual processes such as unlearning and openness to address the needs of patients are the main enablers for the participation of practitioners. The results shed light on a possible way for healthcare managers to enhance their subordinates’ acceptance of technologies for HHUs.