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What is Quality Function Deployment (QFD)

Advanced Methodologies and Technologies in Business Operations and Management
A meticulously detailed method of mapping and subsequently executing enterprise capabilities and resources to customer and other stakeholder needs. QFD is often practiced as a four-stage process that carries and implements the voice of the customer from concept to market.
Published in Chapter:
Lean and Six Sigma Innovation and Design
Rick Edgeman (Utah State University, USA)
DOI: 10.4018/978-1-5225-7362-3.ch025
Abstract
Enterprises are always seeking best and next-best practices and sources of competitive advantage. Two consistently successful means of delivering these have been Lean Enterprise Methods that are often associated with the Toyota Production System, and Six Sigma approaches to product, process, service, and system innovation and design that have contributed significantly to, especially, enterprise financial performance. The integration of these approaches, commonly referred to as Lean Six Sigma, is highlighted in this chapter with some emphasis dedicated to the use of Lean, Six Sigma, and Lean Six Sigma to enhance not only enterprise financial performance but also social and environmental performance and impacts.
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More Results
A Framework Designed for Macro-Ergonomical Analysis of Indian Farmers: Assessment and Analysis of Occupational Injuries of Agricultural Farmers of South Odisha in India
It is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs.
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Design Configuration in Industrialized House Building
A method for integrating customer requirements into product design.
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Six Sigma Innovation and Design
An enterprise culture characteristic wherein innovation is regular, systematic, and systemic to enterprise strategy, activities, and results.
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Lean and Six Sigma Innovation and Design
A meticulously detailed method of mapping and subsequently executing enterprise capabilities and resources to customer and other stakeholder needs. QFD is often practiced as a four-stage process that carries and implements the voice of the customer from concept to market.
Full Text Chapter Download: US $37.50 Add to Cart
Statistical Data and Metadata Quality Assessment
It is a decision-making technique used in product or service development, brand marketing, and product management transforming customer needs into engineering characteristics of a product or service (also called house of quality).
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