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Chapter 4

Quality Management Principles and Policies in Higher Education

A process of recording details of organizations of assessed capability that have satisfied prescribed results.

Published in Chapter:

Quality Management and Higher Education Scenario in Namibia: A Critical Analysis

Selma Mupeniwo Iipinge (Namibia University of Science and Technology, Namibia), Anna M. Shimpanda (Namibia University of Science and Technology, Namibia), and Ngepathimo Kadhila (University of Namibia, Namibia)

Source Title: Quality Management Principles and Policies in Higher Education

DOI: 10.4018/978-1-7998-1017-9.ch004

Abstract

The new wave in the higher education space, which includes mass access to higher education, changes in the diverse needs of the student body, economic challenges faced by many countries, societal and general stakeholder expectations, relationships with external stakeholders, and new funding mechanisms has necessitated new forms of accountability in the sector. These factors have a profound influence on the handling of quality assurance arrangements at both national and institutional levels. This chapter seeks to critically analyze the current state of quality management practices in higher education in Namibia at both national and institutional levels. The chapter identifies achievements that have been recorded so far, as well as challenges and areas for further development.