Online students register, request and pay for services, receive basic academic advising, and so forth, without accessing student support personnel. Under this model, students are no longer bound by the office hours of the provider. They can individually access their services anytime from anywhere.
Published in Chapter:
Student Support Services
Scott L. Howell (Brigham Young University, USA) and Wendi Wilcken (Brigham Young University, USA)
Copyright: © 2009
|Pages: 6
DOI: 10.4018/978-1-60566-198-8.ch288
Abstract
Success secret number one for a successful online learning program, according to Jeffrey Feldberg, chairman and CEO of Embanet Corp. and who has launched several successful online programs, is “live technical support” (Feldberg, 2001, p. 1). Many student support services, like technical support, are critical to the successful learning experience of all students, but especially for students who are engaged in online learning at a distance. One director of student support services for an online learning program said it this way: “If they’re having trouble with the technology, it’s like showing up at class and the door’s locked and they can’t get in” (Kelly, 2001, p.5). And, just as trouble with technology may keep the class door locked for one student, so can any other unmet student need for another student.