What is Service Level Agreement (SLA)

A contract between service providers or a service provider and a user, which defines responsibilities of all contracting parties, QoS guarantees, performance metrics, measurement methods and pricing principles.

A contract specifying the conditions under which a service is (to be) delivered.

Specification on a certain level of quality from both size, such as the usage profile and the expected quality properties.

A contract between a network provider and a customer that spells out that spells out how much traffic per class the customer will submit, the customer’s expected QoS, and the price for the service.

A negotiable agreement in a contract between a service provider and a service user.

A bilateral agreement that encodes the terms of the business relationship between a service provider and a customer.

SLA is an agreement between the client/customer and the service provider on performance and conditions of facility services delivery.

A service contract between a customer and a service provider that specifies the forwarding service a customer should receive.

It is a service contract where the level of service is formally defined through a negotiation between customers and their service provider, or between service providers.

A contract between the service provider and the user (either end user or another domain), which defines provider’s responsibilities in the sense of QoS guarantees, performance metrics, measurement methods, tariffs and billing principles, as well as penalties for both the user and the provider in the case of contract violation.

A contract between service providers or a service provider and a user, which defines responsibilities of all contracting parties, QoS guarantees, performance metrics, measurement methods and pricing principles.

A service contract between a customer and a service provider that specifies the forwarding service a customer should receive.

In Grid computing, a form of contract for the provision of computational services that specifies the requirements of the service and conditions for delivery of that service.

It is an agreement between a service provider and a customer.

A contract between the service provider and the customer, which defines QoS guarantees, performance metrics, measurement methods, tariffs and billing principles, and penalties for the customer and the provider in the case of contract violation.

An SLA is a part of a service contract, i.e. it characterises the contractual interface between a service consumer and a service provider for recurring services. The goal of an SLA is to promote service transparency by recording mutual understandings and expectations of about services, priorities, responsibilities, guarantees and warranties, including specific service level objectives (SLO) such as the service scope, the delivery and reaction time etc.

An SLA is a service contract between a network service provider and a subscriber guaranteeing a particular service’s quality characteristics. These agreements are concerned with network availability and data delivery reliability.

A formal definition of the expected quality of a service that will be delivered, performance and deadline are typical elements used when defining SLAs.

A contract between the service provider and the customer, which defines provider’s responsibilities in the sense of quality of service guarantees, performance metrics, measurement methods, tariffs and billing principles, as well as penalties for both the user and the provider in the case of contract violation.