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What is Service Level Agreement

Handbook of Research on Emerging Technologies for Electrical Power Planning, Analysis, and Optimization
A document which defines the relationship between service provider and client is called a service level agreement.
Published in Chapter:
Energy Management in Cloud Computing
Ganesh Neelakanta Iyer (Progress Software Development, India), Pattabhi Mary Jyosthna (B.V. Raju Institute of Technology, India), and Suman Jonnalagadda (B.V. Raju Institute of Technology, India)
DOI: 10.4018/978-1-4666-9911-3.ch014
Abstract
Due to the growing demand of businesses, enterprises are concentrating on performance improvement as well as investment reduction for their applications. Cloud Computing, an emerging technology which provides enormous services through internet is the best choice for the enterprises to improve their business performance and to reduce their capital budget. Cloud datacenters have thousands of servers to provide uninterrupted services to the consumers. These High Performance Computing systems consumes high energy, which leads to increase in Cloud Service Providers operational cost. Apart from the operational cost it also increases CO2 emission, which causes Global warming. So many researchers are evolving engineering techniques that are required to improve performance as well as optimization in power consumption. This chapter describes some of the techniques that are used to reduce operational cost, CO2 emission, SLA violation and able to maintain Quality of Service (QoS). It also describes about limitations on existing methods and further enhancement issues for better performance.
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More Results
Security Issues in Cloud Computing
A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA.
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Error Recovery for SLA-Based Workflows Within the Business Grid
SLAs are defined as an explicit statement of expectations and obligations in a business relationship between service providers and customers.
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Securing the Cloud for Big Data
The level of service the cloud provider promises to provide.
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Cloud Computing
A contract that defines the level of service the customer can expect from the cloud provider.
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Application of Cloud Computing in Electric Power Utility Systems: Advantages and Risks
The document that regulates the relationship between a cloud computing service provider and a cloud computing service customer, depending on the cloud computing service model applied (infrastructure, platform, software, communications or network as a service).The agreement defines mutual obligations of each party, parameters of the service provided, as well as the data and information security aspects of the arrangement.
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QoS in Grid Computing
An agreement describes the user requirements for QoS by XML-based description language. It is defined in a unified service interface in order to achieve QoS service management, consultation and agreement.
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Quality of Service Monitoring Strategies in Service Oriented Architecture Environments using Processor Hardware Performance Metrics
The range or agreed boundaries within which the performance in the computing infrastructure has to be maintained by service providers in order to meet the minimum requirements for satisfactory service that is to be ultimately delivered to the consumer environment.
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Business Continuity Planning in Business-Aligned IT Service Management
An SLA is a contract between a customer and a provider. For each service it contains a set of parameters with targets. The provider guarantees to meet the agreed targets with respect to certain time intervals (e.g. an availability of 99.5% on a monthly calculation basis). Service credit or penalties may be used in case of SLA violation.
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Systems, Services, Solutions of the Public Cloud
A contract that defines the level of service the customer can expect from the cloud provider.
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