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What is Strategic Client Learning

Chapter 3

Handbook of Research on Knowledge-Intensive Organizations

A team approach to identifying key clients, mapping and evaluating the current relationship before setting goals for action. Key incidents with the client are logged for learning and knowledge sharing.

Published in Chapter:

Collective CPD: Professional Learning in a Law Firm

Jeff Gold (Leeds Metropolitan University, UK) and Richard Thorpe (Leeds University, UK)

Source Title: Handbook of Research on Knowledge-Intensive Organizations

DOI: 10.4018/978-1-60566-176-6.ch003

Abstract

Continuing Professional Development (CPD) is usually conceived as a planned and formulated process for individual members of professional associations. This chapter, by contrast, examines professional learning as a collective and distributed process, taking a whole firm, as the unit of analysis. Cultural Historical Activity Theory is used to work with a law firm. The results show inherent tensions and contradiction in a process of knowledge sharing and practice improvement.

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