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What is Total Quality Management

Chapter 501
Encyclopedia of Information Science and Technology, Third Edition
To bring the concept of total quality management in mind it is necessary to know the meaning of all three words (Management - Quality - Total): (a) Management: management includes four lines that begin with the planning and the organization, then monitoring and finally the application of these concepts to quality programs. (b) Quality: as indicated by the modern concept to meet the demands and needs of a beneficiary. (c) Total: is the fact of reviewing all details of the work, whatever precise it is.
Published in Chapter:
Information and Communication Technology a Catalyst to Total Quality Management (TQM)
M. A. Bejjar (FSEG Nabeul, Tunisia)
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch501
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Chapter 3
Applying Lean Production and Six Sigma in Global Operations
A holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal.
Published in Chapter: Applying Lean Production and Six Sigma in Global Operations; From: Handbook of Research on Waste Management Techniques for Sustainability
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Chapter 11
Quality Assurance Within Synchronous Sessions of Online Instruction
A concept from business management that emphasizes the importance of examining the holistic processes of an organization. The total quality management movement is an effort to expand quality assurance beyond the areas of product quality and quality in the process of manufacturing a product. Total quality management involves the establishment of a quality assurance mechanisms related to additional areas of operation including management and customer service.
Published in Chapter: Quality Assurance Within Synchronous Sessions of Online Instruction; From: Educational Technology and Resources for Synchronous Learning in Higher Education
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Chapter 18
How to Manage Sustainability: A Framework for Corporate Sustainability Tools
A contemporary management thought aiming doing the things right at the first time and achieving excellence in quality.
Published in Chapter: How to Manage Sustainability: A Framework for Corporate Sustainability Tools; From: Handbook of Research on Green Economic Development Initiatives and Strategies
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Chapter 64
HRIS as Drivers to Introduce Total Quality in HRM
Multidimensional quality-based management approach focused on customer needs that spreads throughout the company with the main objective of aligning the whole organization with quality initiatives.
Published in Chapter: HRIS as Drivers to Introduce Total Quality in HRM; From: Encyclopedia of Human Resources Information Systems: Challenges in e-HRM
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Chapter 5
Empowerment in Tourism
Management practice that aims to increase the quality and efficiency of the management and service.
Published in Chapter: Empowerment in Tourism; From: Industrial and Managerial Solutions for Tourism Enterprises
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Chapter 34
Collaborative Techniques in Customer's Involvement
A set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements.
Published in Chapter: Collaborative Techniques in Customer's Involvement; From: Encyclopedia of Networked and Virtual Organizations
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Chapter 11
ChangeOps: Strategically Harnessing All Types of Change to Create Increased Effectiveness and Operational Flow
Total Quality Management (TQM) is a comprehensive management approach that emphasises continuous improvement, customer satisfaction, and employee involvement in all aspects of an organisation's operations, aiming to achieve the highest level of quality in products, services, and processes.
Published in Chapter: ChangeOps: Strategically Harnessing All Types of Change to Create Increased Effectiveness and Operational Flow; From: Innovation, Strategy, and Transformation Frameworks for the Modern Enterprise
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Chapter 6
Lean, Green, and Agile Supply Chain Practices
Total quality management describes a methodical approach to managing a company or other group. Improving the efficacy and efficiency of a company's internal processes in order to raise product quality is the goal of this strategy.
Published in Chapter: Lean, Green, and Agile Supply Chain Practices; From: Emerging Trends in Sustainable Supply Chain Management and Green Logistics
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Chapter 6
Reframing Continuous School Improvement in Australian Schools
Refers to a systematic approach to the practice of management within an organisation. At the organisational level it requires changes in organisational processes, and strategic priorities; and at the individual level, it requires changes in the beliefs, attitudes, and behaviours of individuals working within that organisation. It is considered both as a philosophy and a set of guiding principles for organisational management.
Published in Chapter: Reframing Continuous School Improvement in Australian Schools; From: Handbook of Research on Effective Communication, Leadership, and Conflict Resolution
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Chapter 12
Managing ICT Based Service Innovation
An innovation strategy based on step-wise improvement and experimentation.
Published in Chapter: Managing ICT Based Service Innovation; From: Handbook of Research on Technology Project Management, Planning, and Operations
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Chapter 306
Information and Communication Technology for E-Regions
TQM is an organization-wide effort to improve quality and make it the responsibility of all employees.
Published in Chapter: Information and Communication Technology for E-Regions; From: Encyclopedia of Information Science and Technology, Second Edition
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Chapter 7
The Case for Effectively Using Existing Business Improvement Models in Australian Schools
Refers to a systematic approach to the practice of management within an organization. At the organizational level it requires changes in organizational processes, and strategic priorities; and at the individual level, it requires changes in the beliefs, attitudes, and behaviors of individuals working within that organisation. It is considered both as a philosophy and a set of guiding principles for organizational management.
Published in Chapter: The Case for Effectively Using Existing Business Improvement Models in Australian Schools; From: Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations
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Chapter 12
The Effect of Total Quality Management on Supply Chain Management in the Digital World: Case of Healthcare Services
It is a management system that must be established in order to meet the needs of the customer in the best way.
Published in Chapter: The Effect of Total Quality Management on Supply Chain Management in the Digital World: Case of Healthcare Services; From: Handbook of Research on Cyber Approaches to Public Administration and Social Policy
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Chapter 1
International Quality Standards Application to Administrative Processes of Higher Education
A holistic and systematic approach to achieving quality in all aspects of an organization.
Published in Chapter: International Quality Standards Application to Administrative Processes of Higher Education; From: Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
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Chapter 9
TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management
Holistic management approach focused on organizations’ continuous improvement, integrating all organizational functions, in order to deliver products and services that meet customers’ requirements and expectations better than competitors, through a strong leadership and an active involvement of all employees.
Published in Chapter: TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management; From: Handbook of Research on Tacit Knowledge Management for Organizational Success
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Chapter 12
The Impact of Social Marketing and Corporate Social Responsibility on Energy Savings as a Competitive Strategy
It is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
Published in Chapter: The Impact of Social Marketing and Corporate Social Responsibility on Energy Savings as a Competitive Strategy; From: Handbook of Research on Achieving Sustainable Development Goals With Sustainable Marketing
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Chapter 7
Overcoming Complacency Through Quality Intelligence in Greek Higher Education: The Critical Role of Academic Leadership
A (managerial) philosophy and structured approach for managing organizations striving for excellence.
Published in Chapter: Overcoming Complacency Through Quality Intelligence in Greek Higher Education: The Critical Role of Academic Leadership; From: Quality Management Principles and Policies in Higher Education
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Chapter 136
Evaluating Quality in the Online Classroom
A management approach that tries to achieve and sustain long-term organizational success by encouraging employee feedback and participation, satisfying customer needs and expectations, respecting societal values and beliefs, and obeying governmental statutes and regulations (from the Praxiom Research Group Ltd Web site: http://praxiom.com/).
Published in Chapter: Evaluating Quality in the Online Classroom; From: Encyclopedia of Distance Learning, Second Edition
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Chapter 21
Addressing the Research Gap on the Effects of Employee Performance on Implementation of TQM From the Perspective of Working Mothers
A management style founded on the idea that each employee must be dedicated to upholding high work standards in all areas of business operations.
Published in Chapter: Addressing the Research Gap on the Effects of Employee Performance on Implementation of TQM From the Perspective of Working Mothers; From: Handbook of Research on Artificial Intelligence and Knowledge Management in Asia’s Digital Economy
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Chapter 105
Processes, Prospects, and Promises of Electronic Leadership
An integrative management philosophy aimed at continuously improving the quality and process to achieve customer satisfaction ( Karuppusami & Gandhinathan, 2006 ).
Published in Chapter: Processes, Prospects, and Promises of Electronic Leadership; From: Encyclopedia of Human Resources Information Systems: Challenges in e-HRM
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