To be trustworthy means continually showing reliability, integrity, and credibility. Trust is essential in interpersonal relationships, based on the reliability and honesty of individuals within social frameworks.
Published in Chapter:
Futuristic Chatbots: Expectations and Directions for Accomplishment
Nitin Sharma (Bharat Electronics Limited, India) and Pawan Bhakuni (Bharat Electronics Limited, India)
Copyright: © 2024
|Pages: 29
DOI: 10.4018/979-8-3693-1830-0.ch018
Abstract
A chatbot is an artificial intelligence-driven conversational agent that utilizes natural language processing to engage with users and carry out activities via written or spoken communication. Although there has been remarkable advancement, contemporary chatbots frequently encounter difficulties such as trustworthiness, emotional intelligence, and social awareness. Trustworthiness, emotional intelligence, and social awareness are crucial for any chatbot. Trustworthiness in communication guarantees the sharing of truthful information, while emotional intelligence promotes user engagement by fostering empathy. Additionally, social awareness facilitates culturally sensitive and contextually relevant communication. The authors outline many overarching strategies to address emerging issues in chatbot development, including novel methodologies, innovative environments and modalities, and updated benchmarks. Implementing a new methodology, a new environment with different modalities, and a new benchmark can improve chatbot performance.