A thing that influences users’ perception of usability
Published in Chapter:
Framework and Model of Usability Factors of Mobile Phones
Dong-Han Ham (Middlesex University, UK), Jeongyun Heo (MC R&D Center LG Electronics, Korea), Peter Fossick (Middlesex University, UK), William Wong (Middlesex University, UK), Sanghyun Park (MC R&D Center LG Electronics, Korea), Chiwon Song (MC R&D Center LG Electronics, Korea), and Mike Bradley (Middlesex University, UK)
Copyright: © 2008
|Pages: 20
DOI: 10.4018/978-1-59904-871-0.ch052
Abstract
This chapter aims at developing a framework and model for identifying and organizing usability factors of mobile phones. Although some studies have been made on evaluating the factors, there is no systematic framework for identifying and categorizing them. This chapter proposes a conceptual framework which has multiple views to explain different aspects of the interaction between users and mobile phones, and which describes the world of usability factors based on these views. The multiple views include user view, product view, interaction view, dynamic view, and execution view. Furthermore, based on the conceptual framework, a multi-level hierarchical model which classified usability factors in terms of goal-means relationships was developed. Next, two case studies are described, where the usefulness of the framework and model could be confirmed. Lastly, a set of checklists which make the framework and model more practical were developed.