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What is User Satisfaction Measurement

Chapter 50
Handbook of Research on User Interface Design and Evaluation for Mobile Technology
The process of obtaining qualitative and quantitative information which indicates the extent to which user expectations concerning some object, process, product, or situation are being met. Such information can be obtained in a variety of ways, both formally and informally.
Published in Chapter:
Multilayered Approach to Evaluate Mobile User Interfaces
Maria de Fátima Queiroz Vieira Turnell (Universidade Federal de Campina Grande (UFCG), Brazil), José Eustáquio Rangel de Queiroz (Universidade Federal de Campina Grande (UFCG), Brazil), and Danilo de Sousa Ferreira (Universidade Federal de Campina Grande (UFCG), Brazil)
Copyright: © 2008 |Pages: 16
DOI: 10.4018/978-1-59904-871-0.ch050
Abstract
This chapter presents a method for the evaluation of user interfaces for mobile applications. The method is based upon an approach that combines user opinion, standard conformity assessment, and user performance measurement. It focuses on the evaluation settings and techniques employed in the evaluation process, while offering a comparison between the laboratory evaluation and field evaluation approaches. The method’s presentation and the evaluation comparison will be supported by a discussion of the results obtained from the method’s application to a case study involving a Personal Digital Assistant (PDA). This chapter argues that the experience gained from evaluating conventional user interfaces can be applied to the world of mobile technology.
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