A virtual classroom is an online learning environment that allows for live interaction between the faculty and the students as they participate in learning activities.
Published in Chapter:
Examining Virtual Classroom Platforms in Hospitality Education: Effect of Service Quality, Perceived Ease of Use, and Perceived Usefulness
Pratik Ghosh (Chitkara Business School, Chitkara University, Punjab, India) and Deepika Jhamb (Chitkara Business School, Chitkara University, Punjab, India)
Copyright: © 2022
|Pages: 28
DOI: 10.4018/978-1-7998-7545-1.ch019
Abstract
Though hospitality education relies strongly on experiential learning, the COVID-19 pandemic has compelled all the higher educational institutions including the institute of hotel managements (IHMs) to restrict on-campus learning. As the only possible solution to deliver uninterrupted knowledge and skills to the students under these adverse circumstances, the management of these IHMs has quickly retorted to virtual classrooms. Many virtual platforms such as Google Meet, Microsoft Teams, Zoom, Cisco Webex, etc. emerged as the elixir for the institutions with customized features to fulfil the learning needs of the students. This necessitates the need to not only examine and compare the perceptions of these platforms based on virtual classroom service quality, perceived ease of use, and perceived usefulness but also to understand the impact of these perceptions on the future scope in terms of satisfaction and behavioral intentions of the hospitality students in IHMs.