What is Voice Services (VoIP)

This chapter provides a summary relating to the functioning of two projects in the two Southern States of India, Andhra Pradesh and Kerala, to show how through broadband deployment in rural areas the digital divide can be bridged. By focusing on the implementation of the two projects, the chapter illustrates their contribution in practically using the broadband technologies in overcoming the hurdles to bridging the digital divide, and highlights the critical success factors as identified during the functioning of the projects which helped the states in achieving their goals. The chapter also reveals through its analysis that the accessibility of services through broadband technology have brought an opportunity to the citizens to become a part of the current knowledge revolution, besides bringing about a great technological transformation to the areas where it is implemented, and thus contributed to bridging the digital divide. The chapter is finally concluded by proving that moving from a manual to electronic process with broadband technology as an enabler; the States set an example, which will serve as a set of guidelines for application of similar projects in other geographical settings.