Journal Contents: International Journal of E-Services and Mobile Applications (IJESMA)

Volume 9 (2017)
Issue 1
Editorial Preface
Morten Falch (Aalborg University Copenhagen, Copenhagen, Denmark)
Article 1
Transforming Healthcare through Entrepreneurial Innovations: An Institutional View (pages 1-17)
Arto Wallin (VTT Technical Research Centre of Finland, Oulu, Finland)
Article 2
Framework Towards a Virtual Tool for the Front-End of Employee-Driven Innovation in Healthcare (pages 18-34)
Katriina Lahtinen (University of Jyväskylä, Jyväskylä, Finland), Satu Aaltonen (University of Turku, Turku, Finland), Marika Järvinen (FinnMedi Oy, Tampere, Finland), Outi Teittinen (University of Jyväskylä, Jyväskylä, Finland), Mikko Pirttimäki (University of Jyväskylä, Jyväskylä, Finland)
Article 3
Loyalty Programme and Meta-Services: Insights from the Case of Airline Alliances (pages 35-56)
Pierre-Yves Léo (Aix-Marseille University, Aix-en-Provence, France), Vikrant Janawade (University of Nice Sophia Antipolis, Nice, France), Jean Philippe (Aix-Marseille University, Aix-en-Provence, France)
Article 4
Actors in the Emerging Internet of Things Ecosystems (pages 57-75)
Seppo Leminen (Laurea University of Applied Sciences, Espoo, Finland & School of Business, Aalto University, Finland), Mervi Rajahonka (Aalto University, Helsinki, Finland), Mika Westerlund (Carleton University, Ottawa, Canada)
Issue 2
Editorial Preface
Morten Falch (Aalborg University Copenhagen, Copenhagen, Denmark)
Article 1
Mobile Banking Roll-out in Egypt: Antecedences of Mobile Banking Adoption (pages 1-22)
Tamer Abbas Awad (German University in Cairo, Marketing Department, Cairo, Egypt), Yasmine Salah AlDin Dessouki (ADIB Egypt, Cairo, Egypt)
Article 2
Exploratory Study of Internet Banking Technology Adoption (pages 23-43)
Rahmath Safeena (Taif University, Ta'if, Saudi Arabia), Abdullah Kammani (Taif University, Ta'if, Saudi Arabia), Hema Date (National Institute of Industrial Engineering (NITIE), Mumbai, India)
Article 3
Innovative Business Models for E-Learning Entrepreneurs (pages 44-58)
Arunasalam Sambhanthan (School of Information Systems, Curtin University, Perth, Australia), Vidyasagar Potdar (School of Information Systems, Curtin Business School, Curtin University, Perth, Australia)
Article 4
The Use of Mobile Applications in Shopping: A Focus on Customer Experience (pages 59-74)
Marko Mäki (Haaga-Helia University of Applied Sciences, Helsinki, Finland), Teemu Kokko (Haaga-Helia University of Applied Sciences, Helsinki, Finland)
Volume 8 (2016)
Issue 1
Preface
Editorial Preface
Morten Falch (Aalborg University Copenhagen, Copenhagen, Denmark)
Article 1
The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of Service Complexity and Choice Freedom (pages 1-17)
Shunzhong Liu (School of Economics and Business Administration, Central China Normal University, Wuhan, China)
Article 2
Platform as a Strategy: Collective Innovation in Mobile Payment Ecosystem (pages 18-36)
Junying Zhong (Department of Computer Science and Engineering, Aalto University, Espoo, Finland), Marko Nieminen (Aalto University, Espoo, Finland)
Article 3
An Empirical Investigation on Terrestrial and Online Gamblers' Perceptions towards e-Gambling Activities (pages 37-46)
Vaggelis Saprikis (Department of Business Administration, Technological and Educational Institute of Western Macedonia, Grevena and Kozani, Greece)
Article 4
Designing Smart Home Environments for Unobtrusive Monitoring for Independent Living: The Use Case of USEFIL (pages 47-63)
Homer Papadopoulos (Division of Applied Technologies, National Center for Scientific Research (NCSR) “Demokritos”, Agia Paraskevi, Greece)
Issue 2
Article 1
Modeling Place: Usage of Mobile Data Services and Applications within Different Places (pages 1-20)
Homer Papadopoulos (Division of Applied Technologies, National Center for Scientific Research (NCSR) “Demokritos”, Agia Paraskevi, Greece)
Article 2
The Impact of Media Richness on the Usage of Web 2.0 Services for Knowledge Transfer (pages 21-37)
Albert Gyamfi (Center for Communication, Media and Information Technologies (CMI), Aalborg University, Aalborg, Denmark)
Article 3
Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi Students (pages 38-53)
Qazi Mahdia Ghyas (Department of Social Systems and Management, University of Tsukuba, Tsukuba, Japan), Fumiyo N. Kondo (Division of Policy and Planning Sciences, University of Tsukuba, Tsukuba, Japan)
Article 4
The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking (pages 54-70)
Rajiv Sindwani (Department of Management Studies, YMCA University of Science and Technology, Faridabad, India), Manisha Goel (Department of Management Studies, YMCA University of Science and Technology, Faridabad, India)
Issue 3
Editorial Preface
Morten Falch (Aalborg University Copenhagen, Copenhagen, Denmark)
Article 1
Why Controls Are Used in Platform Ecosystems?: An Analytic Hierarchy Process Approach to Rank Roles of Control Mechanisms in Platform Ecosystems (pages 1-19)
Sandip Mukhopadhyay (Management Development Institute (MDI), Gurgaon, India and IBM India, Gurgaon, India), Shahrokh Nikou (Åbo Akademi University, Turku, Finland), Harry Bouwman (Delft University of Technology, Delft, Netherlands and Åbo Akademi University, Turku, Finland)
Article 2
Modeling Loyalty Intention and Word-of-Mouth Behavior towards Fast Moving Technology Products (FMTP) (pages 20-37)
Swagato Chatterjee (Indian Institute of Management Bangalore, Bangalore, India)
Article 3
The Effect of Privacy Concerns on the Purchasing Behavior among Malaysian Smartphone Users (pages 38-52)
Zakariya Belkhamza (Faculty of Business, Economics, and Accountancy, Universiti Malaysia Sabah, Kota Kinabalu, Malaysia), Mohd Adzwin Faris Niasin (Universiti Malaysia Sabah, Kota Kinabalu, Malaysia), Sidah Idris (Universiti Malaysia Sabah, Kota Kinabalu, Malaysia)
Article 4
Adoption of e-Government Services: Exploring the Case of Electronic Tax Filing (pages 53-70)
Nabila Nisha (Department of Accounting and Finance, North South University, Dhaka, Bangladesh), Mehree Iqbal (Department of Marketing and International Business, North South University, Dhaka, Bangladesh), Afrin Rifat (Department of Accounting and Finance, North South University, Dhaka, Bangladesh), Sherina Idrish (Department of Marketing and International Business, North South University, Dhaka, Bangladesh)
Issue 4
Special Issue on Research in Services and ICT
Guest Editorial Preface
Jannick Kirk Sørensen (Center for Communication, Media and Information Technologies (CMI), Aalborg University Copenhagen, Copenhagen, Denmark)
Article 1
The Potential of Workshops vs Blogs for User Involvement in Service Innovation (pages 1-19)
Hanne Westh Nicolajsen (IT University Copenhagen, Copenhagen, Denmark), Flemming Sørensen (Department of Social Sciences and Business, Roskilde University, Roskilde, Denmark), Ada Scupola (Department of Communication, Business and Information Technologies, Roskilde University, Roskilde, Denmark)
Article 2
Online Review Site Data in Service Innovation (pages 20-34)
Tuomo Eloranta (Aalto University, Espoo, Finland)
Article 3
Gamification as an Enabler of Mutual Learning in Complex Health Care Systems (pages 35-47)
Johanna Leväsluoto (VTT Technical Research Centre of Finland Ltd., Espoo, Finland), Jouko Heikkilä (VTT Technical Research Centre of Finland Ltd., Espoo, Finland), Joona Tuovinen (VTT Technical Research Centre of Finland Ltd., Espoo, Finland), Kaupo Viitanen (VTT Technical Research Centre of Finland Ltd., Espoo, Finland)
Article 4
ICT-based or ICT-centric?: Embodiment and Cognition in a Service Recovery of a Web Service Encounter (pages 48-64)
Jannick Kirk Sørensen (Center for Communication, Media and Information Technologies (CMI) Aalborg University Copenhagen, Denmark)
Volume 7 (2015)
Issue 1
Article 1
Eco-Apps: Design to Influence Environmentally Friendly Behavior (pages 1-21)
Eli Typhina (North Carolina State University, Raleigh, NC, USA)
Article 2
E-Government Service Research Development: A Literature Review (pages 22-49)
M. Mahmudul Hasan (Orebro University, Orebro, Sweden)
Article 3
M-Government for Emergency Notifications (pages 50-64)
Rhoda C. Joseph (School of Business Administration, Pennsylvania State University Harrisburg, Harrisburg, PA, USA), Roderick L. Lee (School of Business Administration, Pennsylvania State University Harrisburg, Harrisburg, PA, USA)
Issue 2
Article 1
Mobile e-Services: State of the Art, Focus Areas, and Future Directions (pages 1-24)
Dan Johansson (Department of Computer Science, Electrical, and Space Engineering, Luleå University of Technology, Skellefteå, Sweden), Karl Andersson (Department of Computer Science, Electrical, and Space Engineering, Luleå University of Technology, Luleå, Sweden)
Article 2
Exploring the Degree of Consumer Readiness for Self Service Technologies (pages 25-42)
Maria Tsourela (University of Macedonia, Thessaloniki, Greece), Manos Roumeliotis (University of Macedonia, Thessaloniki, Greece)
Article 3
Citizen Relationship and Grievance Management System (CiR&GMS) through Multi-Channel Access for e-Government Services: A Case from India (pages 43-67)
Velamala Ranga Rao (Soil and Land Use Survey of India ,Department of Agriculture and Cooperation, Ministry of Agriculture, Government of India, Dilshad Colony, India)
Article 4
Consumers in Information Technology Enabled Service Encounters: Perceptions and Tradeoffs in Multi-Channel Interactions (pages 68-81)
Tuure Tuunanen (Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylä, Finland)
Issue 3
Article 1
Mobile Service Capabilities: Evidence from a Ghanaian Mobile Service Provider (pages 1-17)
Joseph Budu (School of Technology, GIMPA, Accra, Ghana), Richard Boateng (University of Ghana Business School, Accra, Ghana)
Article 2
Mobile Banking Adoption in the United States: A Structural Equation Modeling Analysis (pages 18-30)
Michel N. Engwanda (Jones International University, Centennial, CO, USA)
Article 3
Identifying the Contemporary Status of E-Service Sustainability Research (pages 31-47)
Ali Husnain (Örebro University, Örebro, Sweden & COMSATS Institute of Information Technology Virtual campus, Islamabad, Pakistan), Anders Avdic (Örebro University, Örebro, Sweden & Dalarna University, Falun, Sweden)
Article 4
What We Know and Do Not Know About Mobile App Usage and Stickiness: A Research Agenda (pages 48-69)
Christopher P. Furner (Department of Management Information Systems, East Carolina University, Greenville, NC, USA), Pradeep Racherla (Woxsen School of Business, Jubilee Hills, India), Jeffrey S. Babb (West Texas A&M University, Canyon, TX, USA)
Issue 4
Special Issue on eHealth
Guest Editorial Preface
Raija Järvinen (Consumer Society Research Centre, University of Helsinki, Helsinki, Finland), Minna Kaarakainen (Department of Political and Economic Studies, University of Helsinki, Helsinki, Finland)
Article 1
Service Characteristics in Transition: Influence of Transition from Traditional Health Services to e-Health Services in Service Characteristics (pages 1-16)
Raija Järvinen (Consumer Society Research Centre, University of Helsinki, Helsinki, Finland), Uolevi Lehtinen (University of Tampere, Tampere, Finland)
Article 2
Customer Value Dimensions in E-Healthcare Services: Lessons from Finland (pages 17-29)
Kirsti Lindberg-Repo (Faculty of Business Studies and Marketing, University of Vaasa, Vaasa, Finland), Apramey Dube (Centre for Relationship Marketing and Service Management (CERS), Department of Marketing, Hanken School of Economics, Helsinki, Finland)
Article 3
eHealth Service Modeling for Developing Country: A Case of Emergency Medical Service for Elderly in Asia (pages 30-43)
Vatcharapong Sukkird (Japan Advanced Institute of Science and Technology, Nomi, Japan & Sirindhorn International Institute of Technology, Thammasat University, Bangkok, Thailand), Kunio Shirahada (School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi, Japan)
Article 4
Activity of the Elderly in an Eight-Week Case Study: A Health Enchancing Tablet-Based Service (pages 44-56)
Reija Kuoremäki (Agora Center/Faculty of Sport and Health Sciences, University of Jyvaskyla, Jyvaskyla, Finland), Marita Poskiparta (Faculty of Sport and Health Sciences, University of Jyvaskyla, Jyvaskyla, Finland)
Article 5
Analysing E-Services and Mobile Applications with Companied Conjoint Analysis and fMRI Technique (pages 57-72)
Jarmo Heinonen (NeuroLab, Laurea University of Applied Sciences, Espoo, Finland & Advanced Magnetic Imaging Centre, Aalto University School of Science, Aalto, Finland)
Volume 6 (2014)
Issue 1
Article 1
Exploration of Location-Based Services Adoption (pages 1-22)
Brad McKenna (Portsmouth Business School, University of Portsmouth, Portsmouth, UK), Tuure Tuunanen (Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylä, Finland), Lesley A. Gardner (Department of ISOM, University of Auckland, Auckland, New Zealand)
Article 2
Investigating the Role of Attitude in the Adoption of Mobile Data Services: Extended Theory of Planned Behavior (pages 23-43)
Peter Tobbin (Pentecost University College, Kaneshire, Accra, Ghana)
Article 3
A Framework for Assessing Governmental Websites Quality: The Case of Iranian Free Economic Zones Websites (pages 44-65)
Mohammad Amin Zare (Department of Industrial Management, School of Management & Accounting, Allameh Tabataba'i University, Tehran, Iran), Ahad Zare Ravasan (Department of Industrial Management, School of Management & Accounting, Allameh Tabataba'i University, Tehran, Iran)
Article 4
A Secure and Optimized Proximity Mobile Payment Framework with Formal Verification (pages 66-92)
Shaik Shakeel Ahamad (KL University, Vaddeswaram, Guntur, Andhra Pradesh, India), V.N. Sastry (Institute for Development and Research in Banking Technology (IDRBT), Telangana, India), Siba K. Udgata (School of Computer and Information Sciences, University of Hyderabad, Telangana, India)
Issue 2
Special Issue on the Society of Digital Information and Wireless Communications Conferences from 2013
Guest Editorial Preface
Waralak V. Siricharoen (University of the Thai Chamber of Commerce (UTCC), Bangkok, Thailand), Manachai Toahchoodee (University of the Thai Chamber of Commerce (UTCC), Bangkok, Thailand)
Article 1
Cost Effective for Erlang Traffic of Mobile Learning Over the Clouds (pages 1-11)
Khaing Sandar Htun (Assumption University, Yangon, Myanmar)
Article 2
Enhancing User Experience in Financial Services (pages 12-22)
Fatma Molu (R&D Department, Kuwait Turkish Participation Bank, Kocaeli, Turkey), Nur Findik (User Experience Designe, Userspots, Istanbul, Turkey), Mustafa Dalci (User Experience Specialist, Userspots, Istanbul, Turkey)
Article 3
Software Testing Strategy: In Conversion of Complex Financial Systems (pages 23-36)
Fatma Molu (R&D Department, Kuwait Turkish Participation Bank, Kocaeli, Turkey)
Article 4
User Acceptance and Mobile Payment Security (pages 37-66)
Florian Urmetzer (University of Cambridge, Cambridge, UK), Isabelle Walinski (Thomas Cook AG, Oberursel, Germany)
Issue 3
Special Issue on Papers Presented at the I International Conference “Technological Innovation in a Mobile World” 2012
Guest Editorial Preface
Carolina López Nicolás (Department of Business Organization and Finance, University of Murcia, Murcia, Spain), Francisco-José Molina-Castillo (Department of Marketing and Market Research, University of Murcia, Murcia, Spain)
Article 1
Gender Differences in Advanced Mobile Services Acceptance: M-Location and M-Social Media (pages 1-17)
Alicia Rodriguez Guirao (University of Murcia, Murcia, Spain), Carolina Lopez Nicolas (Department of Business Organization and Finance, University of Murcia, Murcia, Spain), Harry Bouwman (Department of Technology Policy and Management, Delft University of Technology, Delft, Netherlands)
Article 2
The Role of Individual-Media Relationship and Consumer Personal Factors on Spanish Teenagers' Mobile Social Networking Sites Usage (pages 18-33)
Carla Ruiz-Mafé (Department of Marketing, University of Valencia, Valencia, Spain), Silvia Sanz-Blas (University of Valencia, Valencia, Spain), José Martí-Parreño (Department of Marketing, European University of Valencia, Valencia, Spain)
Article 3
Drivers of Mobile Application Acceptance by Consumers: A Meta Analytical Review (pages 34-47)
Francisco-Jose Molina-Castillo (Department of Marketing, University of Murcia, Murcia, Spain), Angel-Luis Meroño-Cerdan (Department of Business Administration, University of Murcia, Murcia, Spain)
Article 4
Digital Entrepreneurship in a Traditional Production Firm: A Longitudinal Case Study (pages 48-66)
Martin Hannibal (Department of Marketing and Management, University of Southern Denmark, Odense, Denmark), Erik S. Rasmussen (Department of Marketing and Management, University of Southern Denmark, Odense, Denmark)
Issue 4
Article 1
Factors Influencing the Adoption of Mobile Banking in India (pages 1-15)
Sindhu Singh (K.J. Somaiya Institute of Management Studies and Research, Mumbai, India), R. K. Srivastava (Sydenham Institute of Management Studies, Research and Entrepreneurship Education, Mumbai, India)
Article 2
An Exploratory Study of Government Websites Usability in Jordan (pages 16-27)
Bader Methqal Al Fawwaz (College of Engineering, Design and Physical Sciences, Brunel University, London, UK), Vanja Garaj (College of Engineering, Design and Physical Sciences, Brunel University, London, UK), Wamadeva Balachandran (College of Engineering, Design and Physical Sciences, Brunel University, London, UK)
Article 3
Web vs. Mobile: Comparing Trading Performance in Stationary and Mobile Settings (pages 28-42)
Tobias T. Kranz (Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany), Florian Teschner (Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany), Christof Weinhardt (Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany)
Article 4
Assistive Technology For Night Blind Tourist: A Mobile Application Approach (pages 43-65)
ObaidUllah Owais Khan (Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi, Pakistan), Kamran Ahsan (Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi, Pakistan), Abdul Salam (Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi, Pakistan)
Volume 5 (2013)
Issue 1
Article 1
Critical Success Factors for Positive User Experience in Hotel Websites: Applying Herzberg’s Two Factor Theory for User Experience Modeling (pages 1-25)
Arunasalam Sambhanthan (Department of Computing, University of Portsmouth, Portsmouth, UK), Alice Good (Department of Computing, University of Portsmouth, Portsmouth, UK)
Article 2
Adoption of Mobile Commerce: The Impact of End User Satisfaction on System Acceptance (pages 26-50)
Morteza Ghobakhloo (Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, Selangor, Malaysia), Tang S.H. (Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, Selangor, Malaysia), Norzima Zulkifli (Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, Selangor, Malaysia)
Article 3
E-Mail as an Official Communication Tool in Bahrain: Individual and Public Organization Perspectives (pages 51-76)
Wasan Shaker Awad (Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain), Ali Hussein Zolait (Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain)
Issue 2
Article 1
Evaluation of Organizational E-Government Readiness in the Public Sector (pages 1-21)
Ibrahim A. Alghamdi (REDF, Saudi Arabia), Robert Goodwin (School of Computer Science, Engineering and Mathematics, Flinders University Adelaide, SA, Australia), Giselle Rampersad (School of Computer Science, Engineering and Mathematics, Flinders University Adelaide, SA, Australia)
Article 2
A Practical Approach for Improving B2C e-Commerce Services with a Trust Capability Maturity Model (pages 22-36)
Rath Jairak (Doctor of Philosophy Program in Information Technology, Information Science Institute, Sripatum University, Bangkok, Thailand), Prasong Praneetpolgrang (Doctor of Philosophy Program in Information Technology, Information Science Institute, Sripatum University, Bangkok, Thailand)
Article 3
Opening Up the Smart Home: A Classification of Smart Living Service Platforms (pages 37-53)
Fatemeh Nikayin (Department of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands), Mark De Reuver (Department of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands)
Article 4
Tourism Mobile Application Usability: The Case of iTicino (pages 54-70)
Alessandro Inversini (School of Tourism, Bournemouth University, Bournemouth, UK), Lucia Violi (Department of Communication Science, Universitá della Svizzera italiana, Lugano, Switzerland)
Issue 3
Article 1
Overcoming the Barriers to Accessing Government Online Services in Australia: The Case of Selected Non-English Speaking Migrants (pages 1-24)
Mohammad Mohammad (University of Western Sydney, Penrith, NSW, Australia), Yi-Chen Lan (University of Western Sydney, Penrith, NSW, Australia)
Article 2
Relations among Actors in Governmental Projects: The Case of Paraná mGov (pages 25-42)
Beatriz Barreto Brasileiro Lanza (Companhia de Tecnologia da Informação e Comunicação do Paraná – CELEPAR & Universidade Federal do Paraná – UFPR, Curitiba, Brazil), Maria Alexandra Cunha (Pontifícia Universidade Católica do Paraná – PUCPR, Curitiba, Brazil)
Article 3
Determinants of Mobile Service Acceptance in Saudi Arabia: A Revised UTAUT Model (pages 43-61)
Mutlaq B. Alotaibi (Imam University, Riyadh, Saudi Arabia)
Article 4
Building a User Centric Success Factors Model for Mobile Government (pages 62-84)
Sultan Al-masaeed (Information Systems and Computing School, Brunel University, Uxbridge, UK), Steve Love (Information Systems and Computing School, Brunel University, Uxbridge, UK)
Issue 4
Special Issue on Seeking Higher Effectiveness in Innovation and Knowledge Management
Guest Editorial Preface
Alberto Francesconi (Department of 'Economics and Management Sciences', University of Pavia, Pavia, Italy ), Concetta Metallo (Dipartimento di Studi Aziendali ed Economici, “Parthenope” University of Naples, Naples, Italy)
Article 1
Environmental Turbulence and Complexity and the Optimal Degree of Internal Open Innovation for MNCs (pages 1-24)
J. Piet Hausberg (Department of Business and Management, LUISS Guido Carli, Rome, Italy & School of Business and Social Sciences, University of Hamburg, Hamburg, Germany), Alfredo Valentino (Department of Business and Management, LUISS Guido Carli, Rome, Italy), Luca Sabini (Department of Business and Management, LUISS Guido Carli, Rome, Italy)
Article 2
Online Communities and Open Innovation: The Solar System Metaphor (pages 25-39)
Alberto Francesconi (Department of 'Economics and Management Sciences', University of Pavia, Pavia, Italy), Riccardo Bonazzi (Department of Information Systems, Faculty of Business and Economics (HEC), University of Lausanne, Lausanne, Switzerland), Claudia Dossena (Department of 'Economics and Management Sciences', University of Pavia, Pavia, Italy)
Article 3
Building a Knowledge Experience Base for Facilitating Innovation (pages 40-49)
Pasquale Ardimento (Dipartimento di Informatica, Università degli Studi di Bari Aldo Moro, Bari, Italy), Vito Nicola Convertini (Dipartimento di Informatica, Università degli Studi di Bari Aldo Moro, Bari, Italy), Giuseppe Visaggio (Dipartimento di Informatica, Università degli Studi di Bari Aldo Moro, Bari, Italy)
Knowledge and Technological Development Effects on Organizational and Social Structures
Book Review
Joan-Francesc Fondevila-Gascón (Department of Communication Sciences, Universitat Abat Oliba CEU, Barcelona, Spain & Cable Studies Centre (CECABLE), Terrassa, Spain)
Volume 4 (2012)
Issue 1
Article 1
News as a Service: Thirteen Danish Online Newspapers Adapting to the Social Web (pages 1-22)
Soley Rasmussen (Jyllands-Posten and Copenhagen Business School, Denmark)
Article 2
Respecting the Deal: Economically Sustainable Management of Open Innovation Among Co-Opeting Companies (pages 23-41)
Riccardo Bonazzi (University of Lausanne, Switzerland), Arash Golnam (Ecole Politechnique Fédérale de Lausanne (EPFL), Switzerland), Yves Pigneur (University of Lausanne, Switzerland), Alain Wegmann (Ecole Politechnique Fédérale de Lausanne (EPFL), Switzerland)
Article 3
Improving Sustainable Procurement: The Role of Information Systems (pages 42-58)
Oihab Allal-Chérif (BEM Bordeaux Management School, France)
Issue 2
Article 1
IS and Organization for Online Corporate Reputation Management (pages 1-18)
Alberto Francesconi (University of Pavia, Italy), Claudia Dossena (University of Pavia, Italy)
Article 2
Analysing the Intellectual Structure of E-Service Research (pages 19-36)
Maria Chiara Di Guardo (University of Cagliari, Italy), Marco Galvagno (University of Catania, Italy), Francesca Cabiddu (University of Cagliari, Italy)
Article 3
Understanding the Characteristics of Early and Late Adopters of Technology: The Case of Mobile Money (pages 37-54)
Peter Tobbin (Aalborg University, Denmark), Joseph Adjei (Aalborg University, Denmark)
Article 4
User Experience of Trip Arrangements: A Comparison of Mobile Device and Computer Users (pages 55-69)
Niklas Eriksson (Arcada University of Applied Sciences, Finland)
Issue 3
Article 1
E-Commerce Logistics: A Literature Research Review and Topics for Future Research (pages 1-22)
Anu Bask (Aalto University School of Economics, Finland), Mervi Lipponen (Aalto University School of Economics, Finland), Markku Tinnilä (Aalto University School of Economics, Finland)
Article 2
Critical Business Model Issues in Deploying NFC Technology for Mobile Services: Case Mobile Ticketing (pages 23-41)
Antero Juntunen (Aalto University, Finland), Virpi Kristiina Tuunainen (Aalto University, Finland), Sakari Luukkainen (Aalto University, Finland)
Article 3
Complementary Approaches to the Diffusion of Innovation: Empirical Evidence on E-Services Adoption in Italy (pages 42-64)
Davide Arduini (University of Urbino, Italy), Leopoldo Nascia (National Bureau of Statistics, Italy), Antonello Zanfei (University of Urbino, Italy)
Issue 4
Article 1
Attitudes Toward Product Messages on Social Media: An Examination of Online Shopping Perspectives Among Young Consumers (pages 1-14)
Christina Chung (Anisfield School of Business, Ramapo College of New Jersey, Mahwah, NJ, USA), Kristine P. Austria (Anisfield School of Business, Ramapo College of New Jersey, Mahwah, NJ, USA)
Article 2
Adoption Process for VoIP: The UTAUT Model (pages 15-31)
Eduardo Esteva-Armida (School of Business and Humanities, Tecnológico de Monterrey Guadalajara Campus, Guadalajara, Mexico), Alberto Rubio-Sanchez (HEB School of Business, University of the Incarnate Word, San Antonio, TX, USA)
Article 3
The Influence of UGC on Consumers’ Information Process on Service Failure (pages 32-47)
Te-Lin Chung (Department of Apparel, Events, and Hospitality Management, Iowa State University, Ames, IA, USA)
Article 4
What Drives Online Compulsive Buying: The Role of Consumer Skill, Knowledge, and Facilitating Conditions (pages 48-60)
Eun-Jung Lee (Fashion School, Kent State University, Kent, OH, USA), Seung Sin Lee (Department of Consumer Information Science, College of Commerce and Economics, KonKuk University, Seoul, Korea), JungKun Park (College of Technology (HDCS), University of Houston, Houston, TX, USA)
Volume 3 (2011)
Issue 1
Article 1
The Role of Consumer Innovativeness and Trust for Adopting Internet Phone Services (pages 1-16)
JungKun Park (University of Houston, USA), Te-Lin Chung (Purdue University, USA), Won-Moo Hur (Pukyung National University, South Korea)
Article 2
Proposing a Knowledge Amphora Model for Transition towards Mobile Government (pages 17-38)
Tunc D. Medeni (Turksat, Turkey), I. Tolga Medeni (Turksat, Turkey), Asim Balci (Turksat, Turkey)
Article 3
E-Service Research Trends in the Domain of E-Government: A Contemporary Study (pages 39-56)
M. Sirajul Islam (Örebro University, Sweden), Ada Scupola (Roskilde University, Denmark)
Article 4
Intelligent Store Agent for Mobile Shopping (pages 57-72)
Ryan Anthony Brown (University of West Indies, Jamaica), Suresh Sankaranarayanan (University of West Indies, Jamaica)
Issue 2
Article 1
Examining Behavioral Intention Toward Mobile Services: An Empirical Investigation in Greece (pages 1-19)
Theodora Zarmpou (University of Macedonia, Greece), Vaggelis Saprikis (University of Macedonia, Greece), Maro Vlachopoulou (University of Macedonia, Greece)
Article 2
Colored vs. Black Screens or How Color Can Favor Green e-Commerce (pages 20-38)
Jean-Eric Pelet (University of Nantes, France), Panagiota Papadopoulou (University of Athens, Greece)
Article 3
Identifying the Direct Effect of Experience and the Moderating Effect of Satisfaction in the Greek Online Market (pages 39-58)
Michail N. Giannakos (Ionian University, Greece), Adamantia G. Pateli (Ionian University, Greece), Ilias O. Pappas (Ionian University, Greece)
Article 4
Defining, Applying and Customizing Store Atmosphere in Virtual Reality Commerce: Back to Basics? (pages 59-72)
Ioannis G. Krasonikolakis (Athens University of Economics and Business, Greece), Adam Vrechopoulos (Athens University of Economics and Business, Greece), Athanasia Pouloudi (Athens University of Economics and Business, Greece)
Article 5
Measuring Interoperability Readiness in South Eastern Europe and the Mediterranean: The Interoperability Observatory (pages 73-91)
Ourania I. Markaki (National Technical University of Athens, Greece), Yannis Charalabidis (University of the Aegean, Greece), Dimitris Askounis (National Technical University of Athens, Greece)
Issue 3
Article 1
Architectural Guidelines and Practical Experiences in the Realization of E-Gov Employment Services (pages 1-15)
Elena Sánchez-Nielsen (Universidad de La Laguna, Spain), Daniel González-Morales (Universidad de La Laguna, Spain), Carlos Peña-Dorta (ARTE Consultores Tecnológicos, Spain)
Article 2
Technical Audit of an Electronic Polling Station: A Case Study (pages 16-30)
Hector Alaiz-Moreton (Universidad de Leon, Spain), Luis Panizo-Alonso (Universidad de Leon, Spain), Ramón A. Fernandez-Diaz (Universidad de Leon, Spain), Javier Alfonso-Cendon (Universidad de Leon, Spain)
Article 3
Protecting a Distributed Voting Schema for Anonymous and Secure Voting Against Attacks of Malicious Partners (pages 31-48)
Sebastian Obermeier (ABB Corporate Research, Switzerland), Stefan Böttcher (Universität Paderborn, Germany)
Article 4
Policy Cycle-Based E-Government Architecture for Policy-Making Organisations of Public Administrations (pages 49-68)
Konrad Walser (Bern University of Applied Sciences, Switzerland), Reinhard Riedl (Bern University of Applied Sciences, Switzerland)
Article 5
The WAVE Platform: Utilising Argument Visualisation, Social Networking and Web 2.0 Technologies for eParticipation (pages 69-85)
Deirdre Lee (National University of Ireland, Ireland), Yojana Priya Menda (National University of Ireland, Ireland), Vassilios Peristeras (National University of Ireland, Ireland), David Price (ThoughtGraph Ltd., UK)
Issue 4
Article 1
Article 2
Information Technology and Supply Chain Management Coordination: The Role of Third Party Logistics Providers (pages 21-36)
Pier Paolo Carrus (University of Cagliari, Italy), Roberta Pinna (University of Cagliari, Italy)
Article 3
Behavioral Intention Towards Mobile Banking in India: The Case of State Bank of India (SBI) (pages 37-56)
N. Thamarai Selvan (National Institute of Technology, India), B. Senthil Arasu (National Institute of Technology, India), M. Sivagnanasundaram (Kirloskar Institute of Advanced Management Studies, India)
Article 4
Applications of Intelligent Agents in Hospital Search and Appointment System (pages 57-81)
Tyrone Edwards (University of Technology, Jamaica), Suresh Sankaranarayanan (University of West Indies, Jamaica)
Volume 2 (2010)
Issue 1
Article 1
Consumers' Attitudes Toward Mobile Commerce: A Model to Capture the Cultural and Environment Influences (pages 1-25)
QiYing Su (Shanghai Maritime University, China), Carl Adams (University of Portsmouth, UK)
Article 2
Determinants of Goal-Directed Mobile Ticketing Service Adoption Among Internet Users: The Case of Taiwan (pages 26-46)
Shen-Yao Wang (Yuan Ze University, Taiwan), Ting Lie (Yuan Ze University, Taiwan)
Article 3
Analysis of Mobile Users' Perception Towards SMS Voting (pages 47-67)
Ainin Sulaiman (University of Malaya, Malaysia), Ali Hussein Saleh Zolait (University of Malaya, Malaysia), N.G. Kaisin (University of Malaya, Malaysia)
Issue 2
Article 1
Enhancing Complaint and Problem Management: Design and Evaluation of an M-Service Using Pictures and Positioning (pages 1-16)
Gustaf Juell-Skielse (Royal Institute of Technology, Sweden)
Article 2
M-Government for Education: Assessing Students’ Preferences for Mobile Campus Services (pages 17-37)
Diana Ishmatova (Waseda University, Japan), Yuri V. Fedotov (St. Petersburg State University, Russia)
Article 3
The Role of Choice in the Development of an M-Government Strategy in Turkey (pages 38-57)
Ronan de Kervenoael (Sabanci University, Turkey and Aston University, UK), N. Meltem Cakici (Gediz University, Turkey), Duygu Guner (Bahcesehir University, Turkey)
Article 4
Evolution of Electronic and Mobile Business and Services: Government Support for E/M-Payment Systems (pages 58-73)
Carl Adams (University of Portsmouth, UK), Simon Mouatt (Southampton Solent University, UK)
Issue 3
Article 1
Adoption of a Comprehensive Web-Based Wealth Management Service (pages 1-18)
Tomi Dahlberg (Aalto University, Finland), Anssi Öörni (Aalto University, Finland)
Article 2
SMS Banking: An Exploratory Investigation of the Factors Influencing Future Use (pages 19-43)
Krassie Petrova (Auckland University of Technology, New Zealand), Shi Yu (Auckland University of Technology, New Zealand)
Article 3
Issue 4
Article 1
Activity-Based Costing in Public Administrations: A Business Process Modeling Approach (pages 1-10)
Jörg Becker (European Research Center for Information Systems, Germany), Philipp Bergener (European Research Center for Information Systems, Germany), Michael Räckers (European Research Center for Information Systems, Germany)
Article 2
Knowledge Interoperability among Parliaments and Government (pages 11-27)
E. Loukis (University of Aegean, Greece), Alexandros Xenakis (Panteion University, Greece)
Article 3
Investigating the Landscape in National Interoperability Frameworks (pages 28-41)
Yannis Charalabidis (University of the Aegean, Greece), Fenareti Lampathaki (National Technical University of Athens, Greece), Dimitris Askounis (National Technical University of Athens, Greece)
Article 4
Examining the Role of Stakeholder’s in Adopting Enterprise Application Integration Technologies in Local Government Domain (pages 42-59)
Muhammad Mustafa Kamal (Brunel University, UK), Vishanth Weerakkody (University of Bradford, UK)
Article 5
Understanding Shared Services: An Exploration of the IS Literature (pages 60-75)
Suraya Miskon (Queensland University of Technology, Australia), Wasana Bandara (Queensland University of Technology, Australia), Erwin Fielt (Queensland University of Technology, Australia), Guy Gable (Queensland University of Technology, Australia)
Volume 1 (2009)
Issue 1
Article 1
Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges (pages 1-20)
Vanessa Cooper (RMIT University, Australia), Sharman Lichtenstein (Deakin University, Australia), Ross Smith (RMIT University, Australia)
Article 2
Sponsored Search as a Strategic E-Service (pages 21-37)
Roumen Vragov (Baruch College, USA)
Article 3
Business to Consumer E-Services: Australian Accounting Practices and their Web Sites (pages 38-51)
Stephen Burgess (Victoria University, Australia), John Breen (Victoria University, Australia), Regina Quiazon (Victoria University, Australia)
Article 4
Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services (pages 52-66)
Marijn Janssen (Delft University of Technology, The Netherlands)
Article 5
The Adoption of "E-Banking" by Lebanese Banks: Success and Critical Factors (pages 67-93)
Elissar Toufaily (Université du Québec à Montréal (UQÀM), Canada), Naoufel Daghfous (Université du Québec à Montréal (UQÀM), Canada), Roy Toffoli (Université du Québec à Montréal (UQÀM), Canada)
Issue 2
Article 1
Self-Service Systems: Investigating the Perceived Importance of Various Quality Dimensions (pages 1-19)
Calin Gurau (Montpellier Business School, France)
Article 2
Toward a Better Understanding of the Assimilation of Telehealth Systems (pages 20-37)
Joachim Jean-Jules (Université de Sherbrooke, Canada), Alain O. Villeneuve (Université de Sherbrooke, Canada)
Article 3
An IT-Architecture to Align E-Recruiting and Retention Processes (pages 38-61)
Andreas Eckhardt (Goethe-University Frankfurt a. Main, Germany), Sven Laumer (Otto-Friedrich University Bamberg, Germany)
Article 4
Aligning Six Sigma and ITIL to Improve IT Service Management (pages 62-82)
Peter C. Chan (Hewlett Packard, USA), Shauntell R. Durant (Hewlett Packard, USA), Verna Mae Gall (University of Maryland - University College, USA), Mahesh S. Raisinghani (TWU School of Management, USA)
Issue 3
Article 1
E-Services: Characteristics, Scope and Conceptual Strengths (pages 1-16)
Ada Scupola (Roskilde University, Denmark), Anders Henten (Aalborg University - Copenhagen, Denmark), Hanne Westh Nicolajsen (Aalborg University - Copenhagen, Denmark)
Article 2
The Impact of Online Product Presentation on Consumers' Perceptions: An Experimental Analysis (pages 17-37)
Carlos Flavián (University of Zaragoza, Spain), Raquel Gurrea (University of Zaragoza, Spain), Carlos Orús (University of Zaragoza, Spain)
Article 3
A User Centered Innovation Approach Identifying Key User Values for the E-Newspaper (pages 38-78)
Carina Ihlström Eriksson (Halmstad University, Sweden), Jesper Svensson (Halmstad University, Sweden)
Issue 4
Article 1
The Influence of Content and Trust on Consumers' Intention to Accept Mobile Advertisements (pages 1-15)
Mika Westerlund (Helsinki School of Economics, Finland), Risto Rajala (Helsinki School of Economics, Finland), Tuure Tuunanen (The University of Auckland, New Zealand), Jari Salo (University of Oulu, Finland)
Article 2
Exploring the Factors Behind the Resistance to Mobile Banking in Portugal (pages 16-35)
Pedro Cruz (ISG- Business School, Portugal), Tommi Laukkanen (University of Joensuu, Finland), Pablo Muñoz (Universidad de Salamanca, Spain)
Article 3
Consumer Value of Context Aware and Location Based Mobile Services (pages 36-50)
Henny de Vos (Novay, The Netherlands), Timber Haaker (Novay, The Netherlands), Marije Teerling (Novay, The Netherlands), Mirella Kleijnen (Free University, The Netherlands)
Article 4
Location-Based Services (LBS) in Micro-Scale Navigation: Shortcomings and Recommendations (pages 51-71)
Suleiman Almasri (Anglia Ruskin University, UK), Muhammad Alnabhan (Brunel University, UK), Ziad Hunaiti (Anglia Ruskin University, UK), Eliamani Sedoyeka (Anglia Ruskin University, UK)