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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

An Official Publication of the Information Resources Management Association
Published Quarterly. Est. 2010.
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Institutions: Print
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DOI: 10.4018/IJSSMET, ISSN: 1947-959X, EISSN: 1947-9603
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MLA

Sicilia, Miguel-Angel . "International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)." (2010). Web. 24 May. 2012. doi:10.4018/IJSSMET

APA

Sicilia, M. (2010). International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). doi:10.4018/IJSSMET

Chicago

Sicilia, Miguel-Angel . "International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)," (2010), accessed (May 24, 2012), doi:10.4018/IJSSMET

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Description

Services play a central role in the economies of nations and in global commerce. Services have been defined by J. Fitzsimmons as time-perishable, intangible experiences performed for a customer acting in the role of a co-producer. Every organization is involved in service to some extent, and service systems are often complex and need a truly pluri- or multi-disciplinary approach to be fully understood. Further, services have become subject to increased theoretical and practical inquiry, and this has lead to the idea of “service science” (or “service sciences”) as a discipline in the intersection of management, engineering, information technology, operations research and psychology, among other areas. The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) provides an open forum for researchers and practitioners to share leading-edge knowledge in service science understood as a broad research field that encompasses all the aspects that relate to services, their planning, design, operation, evaluation, and improvement. The journal is targeted at both academic researchers and practicing professionals.
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Journal Contents

Volume 2: 4 Issues (2011)
Volume 1: 4 Issues (2010)
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Mission

The primary objective of International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is that of advancing the service sciences in their theoretical and practical aspects, serving as a vehicle for the development of service science, management and engineering (SSME) as a broad, multi-disciplinary research area including many disciplines as computer science, software engineering, operations research, management sciences, marketing, and psychology, among others. IJSSMET publishes original research papers, research notes, reviews, and cases on all aspects of service science, service management, service engineering and its supporting technology, along with papers related to service science education and professional aspects related to services. Both theoretical and practical papers are welcomed.
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Reviews and Testimonials

“We all are in services to some extent, and there is an increasing need to reflect on how good services are devised and engineered, to get the maximum value from our efforts. This is a question with no simple answer, and as such it requires not one but several perspectives. The International Journal of Service Science, Management, Engineering, and Technology provides the floor for such perspectives to co-evolve and flourish. Periodicals as IJSSMET are indispensable for advancing the many “service sciences” eventually into a coherent body of knowledge that makes a difference in our economies.”

- Miltiadis Lytras, University of Patras, Greece

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Indices

Bacon's Media Directory
Library & Information Science Abstracts (LISA)
The Standard Periodical Directory
Ulrich's Periodicals Directory
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Topics Covered

IJSSMET publishes several categories of papers. Research papers report significant theoretical or applied original research findings . Research notes are expected to be original research that is complete but not as comprehensive as to meet the criteria of a full research paper (e.g., exploratory studies and methodological papers). The journal also publishes research reviews or surveys, along with case studies and other types of articles that are of interest for its readership.

Topics of interest to the journal include, but are not limited to, the following areas:

  • Applying service design principles
  • Computational techniques applied to service science
  • Computational techniques for service operations
  • Economic aspects of the service sector
  • Human capital management and labor markets in services
  • Intelligent systems and data mining in the service industry
  • Managing service delivery and operations
  • Models of service systems, services as complex systems
  • Policy, privacy, security, and legal issues regarding services
  • Professional issues related to services
  • Security and trust in services
  • Service business models
  • Service cases in application domains
  • Service design and modeling
  • Service innovation
  • Service marketing
  • Service oriented architecture and technologies
  • Service performance measurement and analysis
  • Service pricing
  • Service project and process management
  • Service quality measurement, benchmarking, and management
  • Service risk management
  • Service science education issues
  • Service supply and value chain management
  • Simulation in service science
  • Strategic management of services
  • Theoretical and conceptual foundations of service science
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    Editor(s)-in-Chief Biography

    Miguel-Angel Sicilia
    Miguel-Angel Sicilia is an associate professor in the Computer Science Department at the University of Alcalá. He has a five year degree in computer science from the Pontifical University of Salamanca. He has worked at the same university as lecturer for some time and he also worked for several companies in the IT sector till he joined Carlos III University as an assistant professor. He obtained a PhD in computer science from Carlos III University in 2003 and in 2008, a postgraduate degree in bioinformatics from the Open University of Catalonia. Since 2001, he has been a virtual tutor for the Open University of Catalonia. His current research interests include information systems, service science, metadata and ontologies and in general applied computational techniques and machine learning. He has published more than thirty papers in international journals and served on the editorial boards or scientific committees of numerous international journals and conferences.
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    Editorial Board

    Associate Editors
    Haluk Demirkan, W.P. Carey School of Business - Arizona State University, USA
    Peter Géczy, AIST - Center for Service Research, Japan

    International Editorial Reveiw Board
    Witold Abramowicz, Poznan University of Economics, Poland
    Nora Auseklis, Intel Corporations, USA
    Bülent Çatay, Sabanci University, Turkey
    Henry Chesbrough, University of California - Berkeley, USA
    Rodney J. Clarke, University of Wollongong, Australia
    Michael Devetsikiotis, North Carolina State University, USA
    Vadim Ermolayev, Zaporozhye National University, Ukraine
    Klaus-Peter Faehnrich, University of Leipzig, Germany
    Joao Falcao e Cunha, Universidade do Porto, Portugal
    Martin Fellenz, Trinity College Dublin, Ireland
    Stuart Galup, Florida Atlantic University, USA
    G.R. Gangadharan, Politecnico di Milano, Italy
    Laura Garza, Autonomous University of Aguascalientes, Mexico
    Dragan Gasevic, Athabasca University, Canada
    Michael Goul, Arizona State University, USA
    Robert Harmon, Portland State University, USA
    Bill Hefley, University of Pittsburgh, USA
    Akira Kamoshida, Tokyo Institute of Technology, Japan
    Vikas Krisna, IBM Almaden Research Center, USA
    Stephen Kwan, San Jose State University, USA
    Richard Larson, MIT, USA
    Yasmin Merali, University of Warwick, UK
    Manuel Mora, Autonomous University of Aguascalientes, Mexico
    Christos Nikolau, University of Crete, Greece
    Rory O'Connor, Dublin City University, Ireland
    Patricia Ordonez de Pablos, University of Oviedo, Spain
    Nadia Papamichail, University of Manchester, UK
    Joan-Andoni Pastor, Open University of Catalonia, Spain
    Harry Perros, North Carolina State University, USA
    François Pinet, CEMAGREF - Clermont Ferrand, France
    David J. Pym, HP Labs - Bristol and University of Bath, UK
    Robin Qiu, Pennsylvania State University, USA
    Giovanni Righini, Universita degli Studi di Milano, Italy
    Paul Rohmeyer, Stevens Institute of Technology, USA
    Vesa Salminen, Lappeenranta University of Technology, Finland
    Monique Snoeck, Katholieke Universiteit Leuven, Belgium
    Jim Spohrer, IBM Almaden Research Center, USA
    Arthur Tatnall, Victoria University, Australia
    Lorna Uden, Staffordshire University, UK
    Yannis Viniotis, North Carolina State University, USA
    Zhongjie Wang, Harbin Institute of Technology, China
    Ding Wei, IBM China Research Lab, China
    Li Weiping, Peiking University, China
    Robert Winter, University of St. Gallen, Switzerland
    Jie Zhou, Tsinghua University, China
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