The expectations of citizens in delivery of services by government institutions have increased over the last decade.  Dr. Susheel Chhabra, Lal Bahadur Shastri Institute of Management (India) and editor of the upcoming book Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes, believes governments should pay attention to this change in demand.

“Today’s competitive and dynamic environment has redefined the ways the governments should respond to the needs of its various stakeholders,” says Chhabra. “In order to synchronize with this vibrant environment, the governments should make themselves ready to develop and deploy unique business models.”

Dr. Chhabra suggests governments employ a citizen-centric e-business model to generate value from e-government initiatives and best reach the varying needs of its stakeholders.

“The availability and effective delivery of e-government services is required to satisfy the demands of citizens. Without a suitable performance management mechanism in the public sector, effective delivery of e-government services can not be ensured.”

Dr. Chhabra is currently engaged in a research project to develop an integrated e-government organizational performance as well as service quality framework using a case study of Haryana state in India. The objective of this research study is to enhance efficiency and effectiveness of services provided to citizens through citizen service centers as front-end and government departments as back-end.

His upcoming books release, Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes, examines current issues and promotes research initiatives to improve service delivery in e-government. For more on his extensive research into e-government technologies, visit his publication’s Web site at: www.igi-global.com/reference/details.asp?id=32930.