- Prologue by Tom Stewart, System Concepts Limited, London
Chapter I: The Social Requirements of Technical Systems
- Brian Whitworth, Massey University Albany, New Zealand
Chapter II: The Social Study of Computer Science
- Matti Tedre, Tumaini University, Tanzania
Chapter III: Virtual Collaboration and Community
- Ann Borda, Victorian eResearch Strategic Initiative, Australia
Jonathan P. Bowen, London South Bank University, United Kingdom
Chapter IV: The Social Derivation of Technical Systems
- David Davenport, Bilkent University, Turkey
Chapter V: Socio-Technical Theory And Work Systems in the Information Age
- Ken Eason, Loughborough University, UK
Josè Luis Abdelnour-Nocera, Thames Valley University, UK
Chapter VI: An Engagement Strategy for Community
Network Research and Design
- Peter Day, University of Brighton - England, UK
Chapter VII: On the Alignment of Organizational and
Software Structure
- Cleidson R. B. de Souza, Universidade Federal do Pará, Brasil
David F. Redmiles, University of California - Irvine, USA
Section II: Socio-Technical Perspectives
- Prologue by Ronald K. Stamper , UK
Chapter VIII: Privacy and the Identity Gap in
Socio-Technical Systems
- Catherine Heeney, The University of Oxford, England
Chapter IX: Privacy regulation in the Metaverse
- Ronald Leenes, Tilburg University, The Netherlands
Chapter X: Leadership of Integrated Teams in Virtual Environments
- David Tuffley, Griffith University, Australia
Chapter XI: Recontextualising Technology in
Appropriation Processes
- Monique Janneck, University of Hamburg, Germany
Chapter XII: Explaining Participation in Online
Communities
- Petter Bae Brandtzæg, University of Oslo, Norway
Jan Heim, SINTEF, Norway
Chapter XIII: Cyber Security and Anti-Social Networking
- Malcolm Shore, Canterbury University, New Zealand
Chapter XIV: Emerging Cybercrime Variants in the Socio Technical Space
- Wilson Huang, Valdosta State University, USA
Shun-Yung Kevin Wang, Florida State University, USA
Chapter XV: Developing Innovative Practice In Service Industries
- Elayne W Coakes, Westminster Business School, UK
Peter Smith, The Leadership Alliance Inc. (TLA), Canada
Dee Alwis, Middlesex University, UK
Section III: Socio-Technical Analysis
- Prologue by Mark Aakhus, Rutgers, The State University of New Jersey, USA
Chapter XVI: Using Communication Norms In
Socio-Technical Systems
- Hans Weigand, Tilburg University, The Netherlands
Chapter XVII: Socio-Instrumental Pragmatism In Action
- Jonas Sjöström, Uppsala University, Sweden
Göran Goldkuhl, Linköping University, Sweden
Chapter XVIII: A Framework for Using Analytics to Make Decisions
- Paul J. Bracewell, Offlode Ltd., New Zealand
Chapter XIX: The Challenges of Co-design and the Case of E-ME
- Mikael Lind, University College of Borås, Sweden
Peter Rittgen, University College of Borås, Sweden
Chapter XX: Formal Analysis of Workflows in Software Development
- Harry S. Delugach, Univ. of Alabama in Huntsville, USA
Chapter XXI: The Role of Expectations in Information Systems Development
- Dorit Nevo, York University, Canada
Brent Furneaux, York University, Canada
Chapter XXII: Building a Path for Future Communities
- Jeff Axup, Mobile Community Design Consulting, USA
Section IV: Socio-Technical Design
- Prologue by Thomas Erickson, IBM T. J. Watson Research Center, USA
Chapter XXIII: Systems Design with the Socio-Technical Walkthrough
- Thomas Herrmann, University of Bochum, Germany
Chapter XXIV: Applied Pragmatism and Interaction Design
- Anders I. Mørch, University of Oslo, Norway
Chapter XXV: A Social Framework for Software
Architectural Design
- Manuel Kolp, Université catholique de Louvain, Belgium
Yves Wautelet, Université catholique de Louvain, Belgium
Chapter XXVI: Designing for Trust
- Piotr Cofta, British Telecom, UK
Chapter XXVII: Pattern Languages for CMC Design
- Dan Dixon, University of the West of England, UK
Chapter XXVIII: Creating Social Technologies to Assist and Understand Social Interactions
- Anton Nijholt, University of Twente, The Netherlands
Dirk Heylen, University of Twente, The Netherlands
Rutger Rienks, University of Twente, The Netherlands
Chapter XXIX: A Modern Socio-Technical View on
ERP-Systems
- Jos Benders, Tilburg University, the Netherlands
Ronald Batenburg, Utrecht University, the Netherlands
Paul Hoeken, Radboud University Nijmegen, the Netherlands
Roel Schouteten, Radboud University Nijmegen, the Netherlands
Chapter XXX: Being Face to Face - A State of Mind or Technological Design?
- Mary Allan, University of Canterbury, New Zealand
Thorns David, University of Canterbury, New Zealand
Chapter XXXI: Applying Bourdieu to Ebay’s Success and Socio-Technical Design
- Rebecca M. Ellis, University of Essex, UK
Chapter XXXII: Relationships and Etiquette with
Technical Systems
- Christopher A. Miller, Smart Information Flow
Technologies, USA
Section V: Socio-Technical Implementation
- Prologue by Anton Nijholt, University of Twente, The Netherlands
Chapter XXXIII: Augmenting Actual Life Through MUVEs
- Laura Anna Ripamonti, Università degli Studi di Milano, Italy
Ines Di Loreto, Università degli Studi di Milano, Italy
Dario Maggiorini, Università degli Studi di Milano, Italy
Chapter XXXIV: The Role of Affect In Agent-Based
Collaborative E-Learning System Used for Engineering Education
- Mohamed Ben Ammar, University of Sfax, Tunisia
Mahmoud Neji, University of Sfax, Tunisia
Chapter XXXV: Gaze-Aided Human-Computer and
Human-Human Dialogue
- Pernilla Qvarfordt, FX Palo Alto Laboratory, USA
Shumin Zhai, IBM Almaden Research Center, USA
Chapter XXXVI: How to Engage Users in Online
Sociability
- Licia Calvi, Lessius University College, Belgium
Chapter XXXVII: Socio-Technical Systems and Knowledge
Representation
- Ivan Launders, Sheffield Hallam University, UK
Chapter XXXVIII: Social Support for Online Learning
- Claire de la Varre, University of North Carolina at Chapel Hill, USA
Julie Keane, University of North Carolina at Chapel Hill, USA
Matthew J. Irvin, University of North Carolina at Chapel Hill, USA
Wallace Hannum, University of North Carolina at Chapel Hill, USA
Chapter XXXIX: Enabling Remote Participation in Research
- Jeremy Birnholtz, Cornell University, USA
Emilee J. Rader, University of Michigan, USA
Daniel B. Horn, Booz Allen Hamilton, USA
Thomas Finholt, University of Michigan, USA
Section VI: Socio-Technical Evaluation
Prologue by Starr Roxanne Hiltz, New Jersey Institute of Technology, USA
Chapter XL: Community Collective Efficacy
- John M. Carroll, The Pennsylvania State University, USA
Mary Beth Rosson, The Pennsylvania State University, USA
Umer Farooq, The Pennsylvania State University, USA
Jamika D. Burge, The Pennsylvania State University, USA
Chapter XLI: An Analysis of The Socio-Technical Gap In Social Networking Sites
- Tanguy Coenen, Vrije Universiteit Brussel, Belgium
Wouter Van den Bosch, Katholieke Hogeschool Mechelen, Belgium
Veerle Van Der Sluys, Independent Scholar, Belgium
Chapter XLII: Situational Awareness In Collaborative Work Environments
- Olga Kulyk, University of Twente, The Netherlands
Betsy van Dijk, University of Twente, The Netherlands
Paul van der Vet, University of Twente, The Netherlands
Anton Nijholt, University of Twente, The Netherlands
Gerrit van der Veer, Open University, The Netherlands
Chapter XLIII: A Scale of Affective Satisfaction in Online Learning Communities
- Janet L. Holland, Emporia State University, USA
Chapter XLIV: Assessing the Social Network Health of Virtual Communities
- David Hinds, Hinds & Associates, USA
Ronald M. Lee, Florida International University, USA
Chapter XLV: Situated Evaluation of Socio-technical Systems
- Bertram C. Bruce, University of Illinois at Urbana-Champaign, USA
Andee Rubin, TERC, USA
Junghyun An, University of Illinois at Urbana-Champaign, USA
Chapter XLVI: Cultural Appropriation of Software Design and Evaluation
- Heike Winschiers-Theophilus, Polytechnic of Namibia, Namibia
Section VII: The Future of Socio-Technical Systems
- Prologue by Charles Steinfield, Michigan State University, USA
Chapter XLVII: Resolving Wicked Problems through Collaboration
- Peter J. Denning, Naval Postgraduate School, USA
Chapter XLVIII: The Myth of the E-Commerce Serf to Sovereign Powershift
- Rachel McLean, Manchester Metropolitan University Business School, UK
Chapter XLIX: Teaching the Socio-Technical Practices of
Tomorrow Today
- Theresa Dirndorfer Anderson, University of Technology, Australia
Chapter L: Socio-technical Communities - From Informal to Formal?
- Isa Jahnke, Dortmund University of Technology, Germany
Chapter LI: Future Living in Participatory Way
- Laurence Claeys, Alcatel-Lucent Bell Labs, Belgium
Johan Criel, Alcatel-Lucent Bell Labs, Belgium
Chapter LII: The Impact of Communications Technology on Trust
- Paul Hodgson, British Telecom, UK
Chapter LIII: Good and Evil in the Garden of Emerging
Information Technologies
- Kenneth E. Kendall, Rutgers University, USA
Julie E. Kendall, Rutgers University, USA
