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Electronic Government: Concepts, Methodologies, Tools, and Applications (6 Volumes)
 Table of Contents: Volume I
Section 1. Fundamental Concepts and Theories
This section serves as a foundation for this exhaustive reference tool by addressing crucial theories essential to the understanding of electronic government. Chapters found within these pages provide an excellent framework in which to position electronic government within the field of information science and technology. Insight regarding the critical incorporation of global measures into electronic government is addressed, while crucial stumbling blocks of this field are explored. With over 38 chapters comprising this foundational section, the reader can learn and chose from a compendium of expert research on the elemental theories underscoring the electronic government discipline.
Chapter 1.1. Historical and Contemporary Perspectives of Media and Citizenship / Terry Flew
Chapter 1.2. The First Leg of E-Government Research: Domains and Application Areas 1998-2003 / Kim Viborg Andersen and Helle Zinner Henriksen
Chapter 1.3. E-Government in the Information Society / Lech W. Zacher
Chapter 1.4. E-Government Concepts, Measures, and Best Practicies / Shin Young-Jin and Kim Seang-Tae
Chapter 1.5. From E-Government to E-Governance / Nicolae Costake
Chapter 1.6. E-Governance / Srinivas Bhogle
Chapter 1.7. Ecology of E-Governance / Sangeeta Sharma
Chapter 1.8. General Requirements for Digital Government / Nicolae Costake
Chapter 1.9. Digital Government in Remote Locations / Janet Toland, Fuatai Purcell, and Sid Huff
Chapter 1.10. Digital Government in the USA / Seok-Hwi Song
Chapter 1.11. Ethics of Digital Government / Naim Kapucu
Chapter 1.12. E-Governement, Democratic Governance and Integrative Prospects for Developing Countries: The Case for a Globally Federated Architecture / Jeffrey Roy
Chapter 1.13. E-Government Act of 2002 in the United States / Jeffrey W. Seifert and Harold C. Relyea
Chapter 1.14. E-Government and Political Communication in the North American Context / Jo-An Christiansen
Chapter 1.15. E-Government in the United Kingdom / John Hudson
Chapter 1.16. E-Government Issues in Switzerland / Jean-Loup Chappelet
Chapter 1.17. Electronic Democracy at the American Grassroots / Donald F. Norris
Chapter 1.18. E-Mexico: Collaborative Structures in Mexican Public Administration / Luis F. Luna-Reyes, J. Ramón Gil-Garcia, and Cinthia Betiny Cruz
Chapter 1.19. Business Process Redesign in Implementing E-Governement in Ireland / Martin Hughes, Murray Scott, and Willie Golden
Chapter 1.20. Introducing Mobile Government / M. Halid Kuscu, Ibrahim Kushchu, and Betty Yu
Chapter 1.21. The State of Mobile Government in Turkey: Overview, Policy Issues, and Future Prospects / Mete Yildiz
Chapter 1.22. Usability Driven Open Platform for Mobile Government (USE-ME.GOV)/ Paul Moore Olmstead, Gertraud Peinel, Dirk Tilsner, Witold Abramowicz, Andrzej Bassara, Agata Filipowska, Marek Wiśniewski, and Pawel Żebrowski
Chapter 1.23. Corruption, Transparency, and E-Government / Herwig Ostermann and Roland Staudinger
Chapter 1.24. Cyber Attacks / Neil C. Rowe
Chapter 1.25. Different Types of Information Warfare / Aki-Mauri Huhtinen
Chapter 1.26. Current Approaches to Federal E-Government in the United States / Melinda E. Chen and Charles K. Davis
Chapter 1.27. A Community Facilitation Model for E-Government: A Case Study in Monitoring Water Quality / Kyle B. Murray and Cory A. Habulin
Chapter 1.28. The Application of Single-Source Publishing to E-Government / Lucas Walsh
Chapter 1.29. Applications of E-Commerce in Government / Genie N. L. Stowers
Chapter 1.30. Applications of Geographical Information System in E-Government / Yao Yongling and Wang Junsong
Chapter 1.31. An Evaluation of Digital Deliberative Democracy in Local Government / Seung-Yong Rho
Chapter 1.32. Benchmarking Electronic Democracy / Francesco Amoretti
Chapter 1.33. Benchmarking Local E-Government / Tan Yigitcanlar and Scott Baum
Chapter 1.34. Citizen’s Deliberation on the Internet: An Exploratory Study / Laurence Monnoyer-Smith
Chapter 1.35. The Civic within the Democratic Project in the Digital Era / Nada K. Kakabadse, Andrew Kakabadse, and Alexander Kouzmin
Chapter 1.36. Assisting Users Seeking Medical Information through Government Portals / Jane Moon
Chapter 1.37. Continuity of Operations Planning and E-Government / R. Eric Petersen and Jeffrey W. Seifert
Chapter 1.38. Natural Resource Information Management at State Government Level / Lindsay Redlich, Peter Gersekowski, and Michael Middleton
Chapter 1.39. Electronic Signature: The Core Legislation Category in Digital Economy / Fjodor Ruzic
Chapter 1.40. Virtual Government in Singapore / Leo Tan Wee Hin and R. Subramanian
Chapter 1.41. Foundation for Citizen-Oriented E-Governance Models / Auli Keskinen and Tuomo Kuosa
Chapter 1.42. Teledemocracy / Ted Becker
Section 2. Development and Design Methodologies
This section provides in-depth coverage of conceptual architecture frameworks to provide the reader with a comprehensive understanding of the emerging technological developments within the field of electronic government. Research fundamentals imperative to the understanding of developmental processes within information management are offered. From broad examinations to specific discussions on electronic tools, the research found within this section spans the discipline while offering detailed, specific discussions. From basic designs to abstract development, these chapters serve to expand the reaches of development and design technologies within the electronic government community. This section includes more than 40 contributions from researchers throughout the world on the topic of electronic government.
Chapter 2.1. E-Government Development and Implementation / Wayne Huang, Yining Chen, and K. L. Wang
Chapter 2.2. Digital Government Development / Richard Knepper and Yu-Che Chen
Chapter 2.3. Development Stages of Digital Government / Janet Kaaya
Chapter 2.4. Developing a Global CRM Strategy / Michael Shumanov and Michael Ewing
Chapter 2.5. Design of Government Information for Access by Wireless Mobile Technology / Mohamed Ally
Chapter 2.6. “It’s the Mobility, Stupid”: Designing Mobile Government / Klas Roggenkamp
Chapter 2.7. A Formalized Design Method for Building E-Government Architechtures /
Alexandros Kaliontzoglou, Basilis Meneklis, Despina Polemi and Christos Douligeris
Chapter 2.8. A Heuristic Model to Implement Government-to-Government Projects / Luis Antonio Joia
Chapter 2.9. Accessible E-Government through Universal Design / Ulrike Peter
Chapter 2.10. Accessing Public Sector Environmental Data and Information: Development and Demonstration of a National Portal / Chris Jarvis and John Kupiec
Chapter 2.11. Deconstructing the South African Government’s ICT for Development Discourse / Sagren Moodley
Chapter 2.12. E-Development in Bangladesh / Mohammed Jabed Sarwar
Chapter 2.13. mCity: User Focused Development of Mobile Services Within the City of Stockholm / Anette Hallin and Kristina Lundevall
Chapter 2.14. The Development of Urban E-Governement in China / Zi Lu, Jing Zhang, Bing Han, Zhuopeng Deng, and Jie Lu
Chapter 2.15. Digital Governance and Democratization in the Arab World / Deborah L. Wheeler
Chapter 2.16. Digital International Governance / Francesco Amoretti
Volume II
Chapter 2.17. If You Build a Political Web Site, Will They Come? / Pippa Norris and John Curtice
Chapter 2.18. The E-Government Development, IT Strategies, and Portals of the Hong Kong SAR Government / Kevin K.W. Ho
Chapter 2.19. User Involvement in E-Government Development Projects / Asbjørn Følstad, John Krogstie, Lars Risan, and Ingunn Moser
Chapter 2.20. An Opportunity for E-Democracy in Rebuilding Lower Manhattan / Claudia G. Green and Suzanne K. Murrmann
Chapter 2.21. A Case Study of Public Servants Engaged in E-Consultation in Australia / Lucas Walsh
Chapter 2.22. A Simonian Approach to E-Business Research: A Study in Netchising / Ye-Sho Chen, Guoqing Chen, and Soushan Wu
Chapter 2.23. A Strategic Framework for a G2G E-Government Excellence Center / Roberto Evaristo and Beomsoo Kim
Chapter 2.24. Architecture-Driven Service Discovery for Service Centric Systems / A.Kozlenkov, G.Spanoudakis, A.Zisman, V. Fasoulas, and F. Sanchez
Chapter 2.25. A Conceptual Framework for Considering the Value of E-Government / Ed Downey
Chapter 2.26. E-Government Development in the Caribbean / Barbara-Chiara Ubaldi
Chapter 2.27. B2B E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies / Murray E. Jennex, Don Amoroso, and Olayele Adelakun
Chapter 2.28. E-Business Adoption in SMEs: Some Preliminary Findings from Electronic Components Industry / Mark Xu, Ravni Rohatgi, and Yanqing Duan
Chapter 2.29. E-Government Business Models for Public Service Networks / Marijn Janssen and George Kuk
Chapter 2.30. E-Government in Transition Economics / Rimantas Gatautis
Chapter 2.31. Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes / Jan vom Brocke
Chapter 2.32. The Impact of Mergers & Acquisitions on IT Governance Structures: A Case Study / Pauline O. Chin, George A. Brown, and Qing Hu
Chapter 2.33. Configurable Reference Process Models for Public Administration / Jörg Becker, Lars Algermissen, Patrick Delfmann, and Björn Niehaves
Chapter 2.34. E-Government Construction and China’s Administrative Litigation Act / Ruan ChuanSheng
Chapter 2.35. Incident Preparedness and Response: Developing a Security Policy / Warren Wylupski, David R. Champion, and Zachary Grant
Chapter 2.36. Drop the “e”: Marketing E-Government to Skeptical and Web-Weary Decision Makers / Douglas Holmes
Chapter 2.37. E-Government at Supranational Level in the European Union / Francesco Amoretti
Chapter 2.38. E-Government in Shanghai / Youwen Chen and Rong Yan
Chapter 2.39. E-Service Provision by New Zealand Local Government / John Paynter, Maria Yin Ling Fung
Chapter 2.40. Evaluating Open Source in Government: Methodological Considerations in Strategizing the Use of Open Source in the Public Sector / Christian Wernberg-Tougaard, Patrice-Emmanuel Schmitz, Kristoffer Herning, and John Gøtze
Chapter 2.41. Identifying Effective Funding Models for E-Government / Franklin S. Reeder and Susan M. Pandy
Chapter 2.42. Interactive E-Government: Evaluating the Web Site of the UK Inland Revenue / Stuart J. Barnes and Richard Vidgen
Chapter 2.43. ICT Considerations for a Mulicipality in South Africa / Udo Richard Averweg and Siyabonga Manyanga
Chapter 2.44. Open Source in Government / David Berry
Chapter 2.45. Outsourcing Decision-Making: A Review of Strategic Frameworks and Proposal of a Multi-Perspective Approach / Luke Ho and Anthony S. Atkins
Chapter 2.46. The Role of E-Government in Rebuilding Bosnia-Herzegovina / Meliha Handzic
Chapter 2.47. Soft Success Factors for M-Government / Eugenio Capra, Chiara Francalanci, and Clementina Marinoni
Section 3. Tools and Technologies
This section presents an extensive coverage of various tools and technologies available in the field of electronic government that practitioners and academicians alike can utilize to develop different techniques. These chapters enlighten readers about fundamental research on the many methods used to facilitate and enhance the integration of this worldwide phenomenon by exploring the use of RFID in various governments—an increasingly pertinent research arena. It is through these rigorously researched chapters that the reader is provided with countless examples of the up-and-coming tools and technologies emerging from the field of electronic government. With more than 40 chapters, this section offers a broad treatment of some of the many tools and technologies within the electronic government and IT community.
Chapter 3.1. Electronic Voting Machine / Paulo Roberto Santhias and Regis Cabral
Chapter 3.2. Electronic Voting as the Key to Ballot Reform / Rick Gibson and Christopher Brown
Chapter 3.3. E-Voting in the United States / Donald P. Moynihan
Chapter 3.4. A Protocol for Anonymous and Accurate E-Polling /
Danilo Bruschi, Andrea Lanzi, and Igor Nai Fovino
Chapter 3.5. Anonymous Code Lists for Secure Electronic Voting over Insecure
Mobile Channels / Nico Voutsis and Frank Zimmermann
Chapter 3.6. Biometric Identities and E-Government Services /
Murray Scott, Séamus Hill, Thomas Acton, and Martin Hughes
Chapter 3.7. Radio Frequency IdentificationTechnology in Digital Government / Les Pang
Chapter 3.8. The Advancement of Positioning Technologies in Defense Intelligence /
Katina Michael and Amelia Masters
Chapter 3.9. Data Mining and Homeland Security / Jeffrey W. Seifert
Chapter 3.10. Distributed Intrusion Detection Systems:
A Computational Intelligence Approach / Ajith Abraham and Johnson Thomas
Chapter 3.11. E-Enforcement in Digital Government /
Hans de Bruijn and Marieke Koopmans-van Berlo
Chapter 3.12. E-Government and Denial of Service Attacks /
Aikaterini Mitrokotsa and Christos Douligeris
Chapter 3.13. E-Government and the Risk Society / Michael Blakemore
Chapter 3.14. Identification in E-Government / Herbert Leitold and Reinhard Posch
Volume III
Chapter 3.15. Maintaining Information Security in E-Government through Steganology /
Huayin Si and Chang-Tsun Li
Chapter 3.16. Privacy Rights Management: Implementation Scenarios /
Larry Korba, Ronggong Song, and George Yee
Chapter 3.17. Secure Multiparty/Multicandidate Electronic Elections /
Tassos Dimitriou and Dimitris Foteinakis
Chapter 3.18. Securing an Electronic Legislature Using Threshold Signatures /
Brian King and Yvo Desmedt
Chapter 3.19. A Comprehensive Framework Towards Information Sharing Between
Government Agencies / Akhilesh Baja and Sudha Ram
Chapter 3.20. A Flexible Directory Query Language for the Efficient Processing of
Service Composition Queries / Walter Binder, Ion Constantinescu, and Boi Faltings
Chapter 3.21. A Web Query System for Heterogeneous Government Data /
Nancy Wiegand, Isabel F. Cruz, Naijun Zhou, and William Sunna
Chapter 3.22. AJAX in Development of Web-Based Architecture for Implementation of
E-Governance / Dilip Kumar Sharma, Gopalji Varshneya, and Ashwani Kumar Upadhyay
Chapter 3.23. Applying ICTs in Juridicial Decision Making by Government Agencies /
Marga Groothuis
Chapter 3.24. Citizen Participation and Digital Town Hall Meeting / Donald P. Moynihan
Chapter 3.25. Citizens to Netizens: Grass-Roots Driven Democracy and E-Democracy in
South Australia / Kate Alport and Clement Macintyre
Chapter 3.26. Simulation Technologies for Enhancing Citizen Participation / John O’Looney
Chapter 3.27. E-Participation and Canadian Parliamentarians / Mary Francoli
Chapter 3.28. Intelligent Citizenship Assistants for Distributed Governance /
Gustavo A. Giménez-Lugo, Cesar Augusto Tacla, Jomi Fred Hübner, and
Andrea B. Wozniak-Giménez
Chapter 3.29. E-Procurement: State Government Learns from the Private Sector /
Mark K. Krysiak, Carla Tucker, David Spitzer, and Kevin Holland
Chapter 3.30. E-Planning / Carlos Nunes Silva
Chapter 3.31. Home (Page) Style: Determinates of the Quality of the House Members’ Web Sites /
Kevin Esterling, David M.J. Lazer, and Michael A. Neblo
Chapter 3.32. Integrated Online and Offline Advocacy Campaign Strategy / Alan J. Rosenblatt
Chapter 3.33. Information Systems Integration in E-Government / Wing Lam
Chapter 3.34. Reconnecting Australia’s Politically Excluded:
Electronic Pathways to Electoral Inclusion / Lisa Hill and Kate Alport
Chapter 3.35. Multi-Channel Delivery of E-Services in the Light of M-Government Challenge /
Panagiotis Germanakos, George Samaras, and Eleni Christodoulou
Chapter 3.36. An Evaluation of U.S. City Government Wireless Networks for Mobile
Internet Access / Ben Coaker and Candace Deans
Chapter 3.37. Role of ICT in Establishing E-Government System for
Disadvantaged Communities / Hakikur Rahman
Chapter 3.38. ICT as an Example of Industrial Policy in EU /
Morten Falch and Anders Henten
Chapter 3.39. Measuring and Evaluating E-Government: Building Blocks and
Recommendations for a Standardized Measuring Tool / Christiaan Holland, Frank Bongers,
Rens Vandeberg, Wouter Keller, and Robbin te Velde
Chapter 3.40. E-Democracy and Local Government - Dashed Expectations / Peter J. Smith
Chapter 3.41. E-Government and the Digital Divide / Tan Yigitcanlar and Scott Baum
Chapter 3.42. E-Government Portals in Mexico /
Rodrigo Sandoval Almazán and J. Ramón Gil-García
Chapter 3.43. Courts on the Web in Russia / Alexei Trochev
Chapter 3.44. Level-Based Development of E-Government Services /
Penelope Markellou, Angeliki Panayiotaki, and Athanasios Tsakalidis
Section 4. Utilization and Application
This section discusses a variety of applications and opportunities available that can be considered by practitioners in developing viable and effective electronic government programs and processes. This section includes over 50 chapters which review how the growing distribution and the increasing maturity of electronic government applications pose new issues. Further chapters provide a foundation towards the development of a theoretical framework for the implementation of electronic government systems via an extensive literature review. Also explored in this section is the repeated use of government Web sites and the users’ satisfaction with these sites. Contributions included in this section provide excellent coverage of today’s IT community and how research into electronic government is impacting the social fabric of our present-day global village.
Chapter 4.1. Application for Comprehensive E-Government /
Thomas Müllner and Dominik Grimm
Chapter 4.2. Building Government-to-Government Enterprises / Luiz Antonio Joia
Chapter 4.3. Building Innovative, Secure, and Interoperable E-Government Services /
A. Kaliontzoglou, T. Karantjias, and D. Polemi
Chapter 4.4. E-Government Adoption and Acceptance: A Literature Review /
Ryad Titah and Henri Barki
Chapter 4.5. Reusability in Governmental Electronic Services /
George Lepouras and Costas Vassilakis
Chapter 4.6. Digital Government and Democratic Legitimacy / Peter M. Shane
Chapter 4.7. E-Government Implementation: Balancing Collaboration and Control in
Stakeholder Management / Eric T.K. Lim, Chee-Wee Tan, and Shan-Ling Pan
Chapter 4.8. E-Government Program of the Belgian Social Security /
Frank Robben, Peter Maes, and Emmanuel Quintin
Chapter 4.9. E-Government Readiness in East and Southern Africa /
Stephen M. Mutula and Justus Wamukoya
Chapter 4.10. E-Government Strategies for Poverty Reduction in Africa / K. M. Baharul Islam
Chapter 4.11. E-Government: Implementation Policies and Best Practices from Singapore /
Leo Tan Wee Hin, and R. Subramanian
Chapter 4.12. Electronic Government Implementation:
A Comparison between Developed and Developing Countries / Yining Chen, H.M.
Chen, Russell, K.H. Ching, and Wayne W. Huang
Chapter 4.13. Information Use-Control in E-Government Applications /
Antonio Maña, Mariemma Yagüe, Stamatis Karnouskos, and Habtamu Abie
Chapter 4.14. Managing E-Government Application Evolution:
A State Government Case / Hsiang-Jui Kung, Hui-Lien Tung, and Thomas Case
Chapter 4.15. Moving Towards E-Government in a Developing Society:
Glimpses of the Problems, Progress, and Prospects in Nigeria / Princely Ifinedo
Chapter 4.16. Accessibility of E-Government Web Sites / C. James Huang
Chapter 4.17. Access to and Use of Publicly Available Information / Philip Leith
Chapter 4.18. A Secure Wireless Data Access Service for the Government of Canada /
Howie Macumber and Bing Cheung
Chapter 4.19. Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective /
Sangmi Chai, T. C. Herath, I. Park, and H. R. Rao
Chapter 4.20. Computer Security in Electronic Government: A State-Local Education
Information System / Alison Radl and Yu-Che Chen
Chapter 4.21. Trust and Security in Ambient Intelligence: A Research Agenda for Europe /
Andrea Servida
Chapter 4.22. Adopting and Implementing Telehealth in Canada /
Penny A. Jennett, Eldon R. Smith, Mamoru Watanabe, and Sharlene Stayberg
Chapter 4.23. African Regional Case of E-Government / Janet Kaaya
Chapter 4.24. American E-Government Service Sectors and Applications /
Donna Evans and David C. Yen
Chapter 4.25. Bridging B2B E-Commerce Gaps for Taiwanese SMEs:
Issues of Government Support and Policies /
Yu Chung William Wang and Michael S.H. Heng
Volume IV
Chapter 4.26. Challenges in Implementation of E-Procurement in the Indian Government /
Ramanathan Somasundaram
Chapter 4.27. The Dubai E-Government Project / James Piecowye
Chapter 4.28. e-ASEAN and Regional Integration in South East Asia / Xiudian Dai
Chapter 4.29. Effectiveness of E-Government Online Services in Australia /
Xuetao Guo and Jie Lu
Chapter 4.30. E-Governance in Australian Local Government: Spinning a Web
Around Community / Kevin O’Toole
Chapter 4.31. Horizontal Process Integration in E-Government:
The Perspective of a UK Local Authority / Jyoti Choudrie and Vishanth Weerrakody
Chapter 4.32. Integration and Enterprise Architecture Challenges in E-Government:
A European Perspective / Vishanth Weerakkody, Marijn Janssen and Kristian Hjort-Madsen
Chapter 4.33. Local E-Governement in Japan: IT Utilization Status and Directions /
Sadaya Kubo and Tatsumi Shimada
Chapter 4.34. Organisational Challenges of Implementing E-Business in the Public Services:
The Case of Britain’s National Mapping Agency / Francesca Andreescu
Chapter 4.35. Web Services in Government Policy:
Case Study from UK National Health Service / Matthew W. Guah
Chapter 4.36. Mechanism of E-Government Undertaking in Japan / Yuko Kaneko
Chapter 4.37. Parliament and E-Governance in Finland / Paula Tiihonen
Chapter 4.38. Development and Use of the World Wide Web by U.S. Local Governments /
Carmine Scavo
Chapter 4.39. A Multiagent Service-Oriented Modeling of E-Government Initiatives /
Tagelsir Mohamed Gasmelseid
Chapter 4.40. A Roadmap for Ambient E-Service: Applications and Embracing Model /
Yuan-Chu Hwang and Soe-Tsyr Yuan
Chapter 4.41. Automating Government Cross-Agency Processes Using Web Service Orchestration:
A Gap Analysis / Jeffrey Gortmaker and Marijn Janssen
Chapter 4.42. Certificate Management Interoperability for E-Government Applications /
Andreas Mitrakas
Chapter 4.43. Requirements on Cross-Agency Processes in E-Government: The Need for
Reference Model / Jeffrey Gortmaker, Marijn Janssen, and Rene W. Wagenaar
Chapter 4.44. The Impact of the Role of the Government of Egypt on Electronic Commerce
Development and Growth / Sherif Kamel, Ahmed Ghoneim, and Sherine Ghoneim
Chapter 4.45. The Impact of M-Government on Organisations: A Mobility Response Model /
Ibrahim Kushchu, Seda Arat, and Chet Borucki
Chapter 4.46. Skills for Electronic Service Delivery in Public Agencies / Salvador Parrado
Chapter 4.47. Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented
Service Delivery / Elena Mugellini, Maria Chiara Pettenati, and Omar Abou Khaled
Chapter 4.48. ICTs, Empowerment, and Development: Articulating Grassroots Analysis
Through Participatory Approaches / Hannah Beardon
Chapter 4.49. A Dynamic Two-Phase Commit Protocol for Adaptive Composite Services /
Weihai Yu and Calton Pu
Chapter 4.50. A Metamorphic Testing Approach for Online Testing of Service-Oriented
Software Applications / W. K. Chan, S. C. Cheung, and Karl R. P. H. Leung
Chapter 4.51. E-Auctioning by The U. S. Federal Communications Commission /
Trevor R. Roycroft
Chapter 4.52. Using Digital Hotlines in an Anti-Corruption Campaign / Paula F. Saddler
Chapter 4.53. Business Models for M-Government Services /
Gertraud Peinel and Thomas Rose
Section 5. Organizational and Social Implications
This section includes a wide range of research pertaining to the social and organizational impact of
electronic government around the world. Chapters introducing this section illustrate what types of social
responsibility issues need to be addressed in electronic government, who must address them, and how
they might be addressed. Additional chapters included in this section provide important information on
the role that the Internet is now playing in the delivery and take-up of government services by European
citizens. Also investigating a concern within the field of electronic government is research on the public
sector and innovative e-policies. With more than 38 chapters the discussions presented in this section
offer research into the integration of global electronic government as well as implementation of ethical
considerations for all organizations.
Chapter 5.1. Aspects of Social Responsibility in the Information Society / Simon Rogerson
Chapter 5.2. Balancing Individual Privacy Rights and Intelligence Needs:
Procedural-Based vs. Distributive-Based Justice Perspectives on the PATRIOT Act /
Kathleen S. Hartzel and Patrick E. Deegan
Chapter 5.3. Citizen Relationship Management / Alexander Schellong
Chapter 5.4. Civil Servants’ Resistance towards E-Government Development / Mila Gascó
Chapter 5.5. Social Critiques of Electronic Voting / Andrew Ó Baoill
Chapter 5.6. Electronic Surveillance for the Public Good / Liz Lee-Kelley and Ailsa Kolsaker
Chapter 5.7. E-Social Policy and E-Social Service Delivery / Rose Melville
Chapter 5.8. Legislative Based for Personal Privacy Policy Specification /
George Yee, Larry Korba, and Ronggong Song
Chapter 5.9. User Attitudes to E-Government Citizen Services in Europe / Jeremy Millard
Chapter 5.10. User Help and Service Navigation Features in Government Web Sites /
Genie N. L. Stowers
Chapter 5.11. Users’ Acceptance of E-Government: A Study of Indian Central Excise /
G. P. Sahu, M. P. Gupta
Chapter 5.12. Innovative Local E-Government: The PEOPLE Project /
Roberto De Vivo and Marco Magnani
Chapter 5.13. Citizen-Initiated Contacts with Ontario Local E-Government: Administrator’s
Responses to Contacts / Christopher G. Reddick
Chapter 5.14. Healthcare Network Centric Operations: The Confluence of E-Health and
E-Governement / Dag von Lubitz and Nilmini Wickramasinghe
Chapter 5.15. The Core Governmental Perspectives of E-Health /
Antti Syväjärvi and Jari Stenvall
Chapter 5.16. Exploiting Public Sector Information through Innovative E-Government Policies /
Ioannis P. Chochliouros and Anastasia S. Spiliopoulou-Chochliourou
Chapter 5.17. A Comparative Account of Joined-Up Government Initiatives in
Dutch and Belgian Social Security / Vincent M.F. Homburg
Chapter 5.18. Electronic Voting in Belgium / Pascal Delwit, Jean-Benoit Pilet,
and Erol Kulahci
Chapter 5.19. Enabling Federated Identity for E-Government /
Tanya Candia and Paul Madsen
Chapter 5.20. E-Rulemaking / Cary Coglianese
Chapter 5.21. A Prototype Study on Electronic Rulemaking /
Gloria T. Lau and Kincho H. Law
Chapter 5.22. Privacy Protection Overseas as Perceived by USA-Based IT Professionals /
Jaymeen R. Shah, Garry L. White, and James R. Cook
Chapter 5.23. The European Commission’s E-Government Initiatives and Public Participation /
Christian Hunold
Volume V
Chapter 5.24. Online One-Stop Government: A Single Point of Access to Public Services /
Efthimios Tambouris and Maria Wimmer
Chapter 5.25. Measuring E-Government in Italy / Marcella Corsi
Chapter 5.26. E-Government and Multi-Level Governance: A Comparative Examination of
Catalonia, Spain, and Ontario, Canada / Mila Gascó and Jeffrey Roy
Chapter 5.27. E-Democracy Policy in Queensland / Monika Henderson,
Fergus Hogarth, and Dianne Jeans
Chapter 5.28. Citizen Consultations via Government Web Sites /
Marc Holzer and Richard W. Schwester
Chapter 5.29. Community-Based Information Networking in Developing Countries /
Hakikur Rahman
Chapter 5.30. Digital Governance Worldwide: A Longitudinal Assessment of Municipal
Web Sites / Tony Carrizales, Marc Holzer, Seang-Tae Kim, and Chan-Gon Kim
Chapter 5.31. Open Source Community Portals for E-Government /
Kwasi Boateng and Beatrice A. Boateng
Chapter 5.32. Paradigm and Practice: The Innovative Organization to
Deal with E-Government / Valentina Mele
Chapter 5.33. Problems of Offline Government in E-Serbia / Simonida Simonovic
Chapter 5.34. Technical and Functional Quality in the Development of
T-Government Services / Margherita Pagani and Chiara Pasinetti
Chapter 5.35. Towards Measuring True E-Readiness of a Third-World Country:
A Case Study on Sri Lanka / Reggie Davidrajuh
Chapter 5.36. Transformed Government: Case Studies on the Impact of E-Government in
Public Administration / Stuart Culbertson
Chapter 5.37. E-Business in Developing Countries: A Comparison of China and India /
Peter V. Raven, Xiaoqing Huang, and Ben B. Kim
Chapter 5.38. M-Government Initiatives at the Local Level:
The Case of Zaragoza / Luis V. Casaló, Carlos Flavián, and Miguel Guinalíu
Chapter 5.39. Hot-Spot Geoinformatics for Digital Governance /
G. P. Patil, R. Acharya, R. Modarres, W. L. Myers, and S. L. Rathbun
Chapter 5.40. Privacy-Sensitive Tracking of Behavior with Public Information Systems:
Moving Beyond Names in a Globalizing Mass Society /
Chris C. Demchak and Kurt D. Fenstermacher
Chapter 5.41. Electronic Government-to-Government Collaboration / Euripidis Loukis
Section 6. Managerial Impact
This section presents contemporary coverage of the social implications of electronic government, more
specifically related to the corporate and managerial utilization of information sharing technologies and
applications, and how these technologies can be facilitated within organizations. Core ideas such as
training and continuing education of human resources in modern organizations are discussed throughout
these chapters. Issues, such as utilizing segmentation techniques to identify significant differences in
managerial beliefs and then associate these belief segments with e-CRM performance, are discussed.
Equally as crucial, chapters within this section analyze the results of a survey conducted in 2005, in
which IT executives were asked to describe the skills they felt were critical to keep in house now and
in 2008. Also in this section is a case which examines the strategic positioning of BizE (disguised), an
e-commerce start-up that serves small online businesses via an Internet portal.
Chapter 6.1. E-CRM and Managerial Discretion / Tim Coltman and Sara Dollnicar
Chapter 6.2. Managing IT Outsourcing for Digital Government / Yu-Che Chen
Chapter 6.3. Managing Security Clearances within Government Institutions /
Lech Janczewski and Victor Portougal
Chapter 6.4. Managing Information Exchange in E-Government Initiatives / Vincent Homburg
Chapter 6.5. Veteran Service Management and E-Government Service Delivery Performance /
Assion Lawson-Body, Glenn Miller, and Thomas M. Saddler Jr.
Chapter 6.6. Revamping the Administrative Structure and Processes in India for
Online Diplomacy / R. B. Jain
Chapter 6.7. Public Administrators’ Acceptance of the Practice of Digital Democracy:
A Model Explaining the Utilization of Online Policy Forums in South Korea /
Chan-Gon Kim and Marc Holzer
Chapter 6.8. Digital Government Online Education for Public Managers /
Marc Holzer, Tony Carrizales, and Younhee Kim
Chapter 6.9. Accessing Administrations’ Information via Internet in Spain /
Agustí Cerrillo i Martínez
Chapter 6.10. Changing IT Skills: The Impact of Sourcing Strategies on In-House Capability Requirements / Christine V. Bullen, Thomas Abraham, Kevin Gallagher, Kate M. Kaiser, and Judith Simon
Chapter 6.11. Model Driven Security for Inter-Organizational Workflows in E-Government /
Michael Hafner, Barbara Weber, Ruth Breu, and Andrea Nowak
Chapter 6.12. Compliance with Data Management Laws / Jack S. Cook and Laura L. Cook
Chapter 6.13. Content Production Strategies for E-Government / Airi Salminen,
Reija Nurmeksela, Antti Lehtinen, Virpi Lyytikäinen, and Olli Mustajärvi
Chapter 6.14. Deployment of E-Government Municipal Services: Enforcement of Security Policies /
Nikolaos Oikonomidis, Sergiu Tcaciuc, and Christoph Ruland
Chapter 6.15. Managing Stakeholder Interests in E-Government Implementation: Lessons Learned
from a Singapore E-Government Project / Chee-Wee Tan, Shan L. Pan, and Eric T.K. Lim
Chapter 6.16. E-Government and the Construction Industry / O. K. B. Barima
Chapter 6.17. A Not Quite Bountiful Thanksgiving at BizE /
Janis L. Gogan and Arnold Kamis
Section 7. Critical Issues
This section contains over 20 chapters addressing issues, such as the digital public sphere, electronic
government in business adoption, information security, e-democracy, deliberative democracy, and the
digital rights managements process, to name a few. Within the chapters, the reader is presented with
an in-depth analysis of the most current and relevant issues within this growing field of study. Issues,
such as the growing threats to intellectual freedom through the loss of the information commons in the
U.S., are discussed. Crucial questions are addressed and alternatives offered, such as the main conceptual
dimensions of electronic government, while critically assess both the current responses and future
prospects of Canada’s public sector. Rounding out this section is an analysis of the extent to which local
authorities in England and Wales have responded to the e-democracy agenda by examining their Web
sites and assessing their potential to deliver democracy.
Chapter 7.1. Politicians as Patrons for E-Democracy? Closing the Gap Between
Ideals and Realities / Harald Mahrer
Chapter 7.2. Digital Public Sphere: Rhetoric or Reality / Seung-Yong Rho
Chapter 7.3. New Threats to Intellectual Freedom: The Loss of the Information Commons
through Law and Technology in the US / Elizabeth Buchanan and James Campbell
Chapter 7.4. Service, Security, Transparency & Trust: Government Online or Governance
Renewal in Canada? / Jeffrey Roy
Chapter 7.5. The Impact of the Internet on Political Activism: Evidence from Europe /
Pippa Norris
Chapter 7.6. Realigning Governance: From E-Government to E-Democracy /
Donald G. Lenihan
Chapter 7.7. Evaluation Framework for Assessing E-Democracy Policy /
Monika Henderson, Fergus Hogarth, and Dianne Jeans
Chapter 7.8. The Critical Role of Digital Rights Management Process in the Context of the Digital
Media Management Value Chain / Margherita Pagani
Chapter 7.9. Intellectual Property Rights: From Theory to Practical Implementation /
Richard A. Spinello and Herman T. Tavani
Chapter 7.10. Best Practices in E-Government / Helmut Drüke
Volume VI
Chapter 7.11. Bureaucratic Discretion and Deliberative Democracy /
Christian Hunold and B. Guy Peters
Chapter 7.12. E-Moderation in Public Discussion Forums / Lyn Carson
Chapter 7.13. Theory-Based Models of E-Government Adoption / Craig P. Orgeron
Chapter 7.14. The Role Of Government in E-Business Adoption /
Barbara Roberts and Mark Toleman
Chapter 7.15. Evaluating Methodologies of Financial Cost and Benefit
Aspects of E-Government / Ephrem Eyob
Chapter 7.16. Business Model Innovation in the Digital Economy /
Chung-Shing Lee and Nicholas S. Vonortas
Chapter 7.17. An SME Experience of E-Commerce: Some Considerations for Policy
Formulation in Australia / Stephen B. Chau and Paul Turner
Chapter 7.18. Empirical Study of the Municipalitites’ Motivations for Adopting
Online Presence / Susana de Juana-Espinosa
Chapter 7.19. Network Robustness for Critical Infrastructure Networks /
Anthony H. Dekker and Bernard Colbert
Chapter 7.20. Pursuing Radical Transformation in Information Age Government:
Case Studies Using the SPRINT Methodology / Peter Kawalek and David Wastell
Chapter 7.21. State of the Art in E-Gov Research:
Surveying Conference Publications / Åke Grönlund
Chapter 7.22. Exploring the Roles of Intermediaries in Collective Memory-Supported
Electronic Negotiation: A Theoretical Framework / Nongkran Lertpittayapoom and Souren Paul
Chapter 7.23. Local Democracy Online: An Analysis of Local Government Web Sites in
England and Wales / Lawrence Pratchett, Melvin Wingfield, and Rabia Karakaya Polat
Section 8. Emerging Trends
This section highlights research potential within the field of electronic government while exploring
uncharted areas of study for the advancement of the discipline. Introducing this section are chapters
that set the stage for future research directions and topical suggestions for continued debate. Discussions
exploring issues in Internet governance and personal privacy, which dominate legal theory’s
engagement with electronic government, are offered. Another debate which currently finds itself at the
forefront of research is the notion of the e-mancipated citizen against the background of current trends
in social and political participation of citizens. Found in these chapters, concluding this exhaustive
multi-volume set are areas of emerging trends and suggestions for future research within this rapidly
expanding discipline.
Chapter 8.1. A Brave New E-World? An Exploratory Analysis of Worldwide E-Government
Readiness, Level of Democracy, Corruption and Globalization / Zlatko J. Kovačić
Chapter 8.2. E-Governement Emerging Trends: Organizational Challenges / Inas E. Ezz
Chapter 8.3. E-Government as a New Frontier for Legal Theory / Keith Culver
Chapter 8.4. E-Government Development Trends / Monica Zuccarini
Chapter 8.5. E-Transformations of Societies / Lech W. Zacher
Chapter 8.6. Palming the Future: E-Government Strategy Development for a Tertiary
Education Organisation / Judith Symonds
Chapter 8.7. Challenges and Policy Imperatives for E-Government in Africa /
Wole Michael Olatokun
Chapter 8.8. The Promise of Digital Government / G. David Garson
Chapter 8.9. Towards Building E-Government on the Grid /
Ying Li, Yue Chen, and Minglu Li
Chapter 8.10. Digital Divides and Grassroots-Based E-Government in Developing Countries /
Farhad Hossain
Chapter 8.11. The Digitalization of the West European Party Systems /
Carlos Cunha and Gerrit Voerman
Chapter 8.12. E-Democracy and E-Economy in Africa / Sirkku K. Hellsten
Chapter 8.13. E-Government Regimes / Francesco Amoretti
Chapter 8.14. E-Government-Induced Business Process Change (BPC):
An Empirical Study of Current Practices / Hans J. (Jochen) Scholl
Chapter 8.15. A Government Insurer Enters the Brave New World /
Delyth Samuel and Danny Samson
Chapter 8.16. Immigration and Digital Government / Constantine E. Passaris
Chapter 8.17. Issues in E-Commerce and E-Government Service Delivery /
Genie N.L. Stowers
Chapter 8.18. Motives, Strategic Approach, Objectives & Focal Areas in E-Gov-Induced Change /
Hans J. (Jochen) Scholl
Chapter 8.19. E-Tourism and Digital Government / Dimitrios Buhalis
Chapter 8.20. How Business Changes Government in the Information Age /
Jurgen van der Heijden
Chapter 8.21. Interoperability on the Road to Enhance Government-to-Business /
Giorgos Laskaridis, Penelope Markellou, Angeliki Panayiotaki, and Athanasios Tsakalidis
Chapter 8.22. Portals and Policy: Implications of Electronic Access to U.S. Federal Government
Information and Services / Patricia Diamond Fletcher
Chapter 8.23. Call Centre Evolution in the Digital Government /
V. Ambriola, S. Bertagnini, L. Pratesi
Chapter 8.24. A Review of Single-Item Internet Auction Literature and a Model for
Future Research / Jeff Baker and Jaeki Song
Chapter 8.25. The Scholarly Literature on E-Government: Characterizing a Nascent Field /
Donald F. Norris and Benjamin A. Lloyd
Chapter 8.26. New Media and Democratic Citizenship /
Bruce W. Hardy and Dietram A. Scheufele
Chapter 8.27. Ethics and Privacy of Communications in the E-Polis /
Gordana Dodig-Crnkovic and Virginia Horniak
Chapter 8.28. How Hard Is It to Red Team? / Ang Yang, Hussein A. Abbass,
and Ruhul Sarker
Chapter 8.29. The E-Mancipation of the Citizen and the Future of E-Government:
Reflections on ICT and Citizens’ Participation / Valerie A.J. Frissen
Chapter 8.30. Confidence in E-Government: The Outlook for a Legal Framework for
Personal Data and Privacy / Georges Chatillon
Chapter 8.31. An Assessment of the Open Government Web Site in Mongolia /
Lkhagvasuren Ariunaa
Chapter 8.32. Biometric Authentication in Broadband Networks for Location-Based Services /
Stelios C. A. Thomopoulos and Nikolaos Argyreas
Chapter 8.33. Scenarios for Future Use of E-Democracy Tools in Europe /
Herbert Kubicek and Hilmar Westholm
Chapter 8.34. Toward U-Government in Japan / Toshio Obi and Jingle Concon
Chapter 8.35. Enabling M-Government in South Africa: An Emerging Direction for Africa /
Blessing M. Maumbe, Vesper Owei, and Wallace Taylor
Chapter 8.36. The Game of Defense and Security / Michael Barlow
Chapter 8.37. The Prospects of Mobile Government in Jordan: An Evaluation of
Different Delivery Platforms / Ala M. Abu-Samaha and Yara Abdel Samad
Chapter 8.38. Intelligent Cities / Nicos Komninos
|
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ISBN:
978-1-59904-947-2
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| Hard Cover |
| Publisher: |
Information Science Reference |
| Release Date: |
2008 |
| Pages: |
4780 |
| List Price: |
$1,950.00 |
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Perpetual Access:
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$2,925.00 |
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Print + Perpetual Access:
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$3,900.00 |
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