|Total results: 1,168||
|Progressive Trends in Knowledge and System-Based Science for Service Innovation
Michitaka Kosaka, Kunio Shirahada.
Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in...
Innovations in Services Marketing and Management: Strategies for Emerging Economies
Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses.
Innovations in Services Marketing and Management: Strategies...
New Trends in Service Science and Education for Service Innovation
Michitaka Kosaka, Kunio Shirahada.
Service science is a new trans-disciplinary science and technology in the 21st century. In this chapter, firstly, new definitions of service and new directions for service are described for innovations in various industries. Service science should cover not only traditional service industries but also...
A Concept of a Service Field and its Applications to Create Service Value
Michitaka Kosaka, Jing Wang, Weiwei Han, Qi Zhang.
A new concept of a service field for creating service values is proposed. This concept is analogous to the field theory in physics and corresponds to the “value in use” concept in Service Dominant Logic (SDL). First, the service field is applied to customer choice as an enterprise countermeasure. Then...
Modeling of Service Value Creation based on Multidisciplinary Framework
Service value is successfully created when customers enjoy the benefits of services provided through the service system. Such service value creation requires a multidisciplinary approach such as finding challenging ways of doing this in recent service science. This chapter focuses on visualizing the...
Service Sustainability: A Tripartite Value Co-Creation Perspective
Kunio Shirahada, Raymond P. Fisk.
The main topic of this chapter is service sustainability. Currently, the modern economy has huge planet-wide sustainability issues. The authors focus on the sustainability of service and propose the perspective of a tripartite value co-creation for achieving service sustainability. In the perspective...
Transdisciplinary Science and Technology and Service Systems
Systems engineering has a long history with myriads of successful accomplishments. Systems thinking and engineering methodologies are reviewed in this chapter and are reorganized for service systems engineering. The effectiveness and significance of the reorganized methodology is demonstrated in an...
Big Data and Service Science
Tu-Bao Ho, Siriwon Taewijit, Quang-Bach Ho, Hieu-Chi Dam.
Big data is about handling huge and/or complex datasets that conventional technologies cannot handle or handle well. Big data is currently receiving tremendous attention from both industry and academia as there is much more data around us than ever before. This chapter addresses the relationship...
Biological Data for Understanding Customer Experiences
Kunio Shirahada, Atsushi Maki, Michitaka Kosaka.
In this chapter, the authors introduce the biological data-based marketing system to understand customer experiences. In a service economy, understanding customers, including how they feel and experience through service, is important for corporate success. The authors focus on brain activities and eye...
Research on Discrete Service Process Optimization
Jing Wang, Chengcheng Luo.
The discrete service process is a new concept that contains a series of related events in chronological order. During the service process, customers experience a series of service encounters and each event may contribute to the overall evaluation of the service. In this chapter, firstly, a new...
Evidential Reasoning-Based Evaluation of Services
Van Nam Huynh, Minh Chau Doan, Michitaka Kosaka, Yoshiteru Nakamori.
Evaluation of services plays an important role in the pre-negotiation process for negotiations over services between autonomous agents. Typically, the service evaluation problem can be regarded as multi-attribute decision making, possibly with uncertainty. This chapter first presents an overview on...
Dynamic Service Matchmaking Model and Algorithm
Haixia Pan, Jing Wang, Michitaka Kosaka.
In the service industry, individual customer service requirements are different from the market demands. The requirements determined by the market demand are called static requirements, and those determined by individual customers in specific service processes are dynamic requirements. The service...
Trends and Issues in Service Business Innovations in Japanese Manufacturing Industry
Tadao Sumi, Taiichiro Kitatani.
Trends and issues in service business innovation in the Japanese manufacturing industry are discussed in this chapter. The manufacturing industry in Japan is rapidly changing to not only supply products but also provide solutions to customers. However, the business procedures and evaluations to...
Knowledge Transfer in Product-Based Service Design
Recently, manufacturing companies have been moving into product-based service businesses in addition to providing the products themselves. It is not easy for engineers in manufacturing companies to create new service businesses. In order to design product-based services more effectively and...
A Value Co-Creation Model for Energy-Saving Service Business Using Inverters
Michitaka Kosaka, Takashi Yabutani, Qi Zhang.
This chapter proposes a value co-creation model for the energy saving service business using inverters. The proposed model considers the effectiveness of the service business approach to reducing energy using inverters, where risk sharing between service providers and customers is very important to...
Service Innovation in Information Business
This chapter discusses the structural shift toward service industry that has been occurring in the information business industry in Japan. Fujitsu is one of the major information business companies in Japan, and its “Field Innovation” is explained as an example of the structural shift. Not only does it...
Value Creation in Information Business based on the Service Field
Michitaka Kosaka, Haruko Nagaoka, Minh Chau Doan.
A new value creation approach to the information business is proposed based on the service field concept. The characteristic of value creation is situation dependent and similar to “value in use” in Service Dominant Logic (SDL). Therefore, the service field concept and KIKI model, which are proposed in...
Consideration of Service Design for Internet Service Businesses
This chapter proposes a service design process and value co-creation model in Internet information service. Based on a service design survey and current main service design theories and methods, a value co-creation model of Internet information service is proposed, which includes “real time value...
Medical Practical Knowledge Circulation Based on Purpose-Oriented Service Modeling
Taisuke Ogawa, Mitsuru Ikeda, Muneou Suzuki, Kenji Araki.
This chapter presents a method of obtaining practical medical knowledge toward supporting on-the-job training that is related to the quality of medical service implementations or service-providing activities from medical experts in clinical-pathway design activities. First, an interview methodology for...
A Self-Management Service Framework to Support Chronic Disease Patients' Self-Management
Thepchai Supnithi, Marut Buranarach, Nattanun Thatphithakkul, Boonek Junsirimongkol, Suwaree Wongrochananan, Nittayawan Kulnawan, Wiroj Jiamjarasrangsi.
Chronic diseases and conditions, such as diabetes, heart disease, hypertension, etc., are major public health problems worldwide. Self-management is an essential process for improving care of patients with chronic diseases. This chapter illustrates the generation of a conceptual model through a...