|Total results: 242||
|IT Outsourcing: Concepts, Methodologies, Tools, and Applications
Examining the ideas and approaches necessary in deciding to outsource services and functions is a crucial assessment for any company.IT Outsourcing: Concepts, Methodologies, Tools, and Applications covers a wide range of topics involved in the outsourcing of information technology through...
Managing IT Outsourcing Performance
Hans Solli-Sæther , Petter Gottschalk.
The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance...
Why, When, and What to Outsource
Donald Carpenter, Vijay Agrawal.
This chapter presents an overview of the outsourcing phenomenon, focusing on the question of why, when, and what to outsource. It provides an extensive set of guidelines for a business student to understand the nature of outsourcing. Drawing extensively on recent scholarly literature, the chapter...
A Paradigmatic and Methodological Review of Research in Outsourcing
Vanita Yadav, Rajen Gupta.
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This chapter addresses this need and examines the academic literature on information systems outsourcing and business process...
IT Outsourcing: Impacts and Challenges
Luke Ho, Anthony Atkins.
This chapter provides both practitioner and academic insights into outsourcing. It begins with a review of the literature and practice of outsourcing, followed by a retrospect of its developments since the 1960s, up to present-day emergent trends such as best/smart-sourcing, rural-sourcing and business...
Information Technology/Systems Offshore Outsourcing: Key Risks and Success Factors
Mahesh Raisinghani, Brandi Starr, Blake Hickerson, Marshelle Morrison, Michael Howard.
The offshore outsourcing of information technology and information systems (IT/IS) is being increasingly practiced among firms that are focusing on core competencies and cost-effectiveness. With the increase in offshore IT/IS operations, a growing number of companies are encountering negative...
Information Technology as a Service
In this information era, both business and living communities are truly IT driven and service oriented. As the globalization of the world economy accelerates with the fast advance of networking and computing technologies, IT plays a more and more critical role in assuring real-time collaborations for...
Offshoring: Evolution of Revolution?
This chapter describes the emergence of offshoring. It defines relevant concepts, and documents its rapid growth. The factors differentiating offshoring from outsourcing are discussed, especially access to markedly lower costs, extra risks, and cultural differences. A methodology for deciding what...
Business-Related Determinants of Offshoring Intensity
Shirish Srivastava, Thompson Teo, Partha S. Mohapatra.
Some researchers view information systems (IS) offshoring as extension of onshore IS outsourcing. However, others have the opinion that IS offshoring has its unique characteristics because of which, we cannot extend research made in onshore IS outsourcing without testing its applicability to the...
Information Technology Outsourcing
Organizations have used external vendors to supply information technology (IT) functions since the first commercial implementations. In the sixties, the use of facilities management, contract programmers, and contract project management were common, but during the 70s, many organizations relied...
Business Process Reengineering and ERP: Weapons for the Global Organization
Marianne Bradford, Robert Gingras, Jonathan Hornby.
This chapter suggests that reengineering is an analysis of existing processes you wish to change to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. There are two distinct methods of reengineering, technology-enabled and...
Global IT Outsourcing: Current Trends, Risks, and Cultural Issues
Enterprises inside and outside the IT industry have long used offshore developments and outsourcing methods to reduce information system development and maintenance costs and as a source of specialized, low-wage workers. In the last decade, there has been a spur of activities in offshore outsourcing...
Outsourcing and Strategic Outsourcing
Sonia Dahab, Filipe Amaral.
The production of a good or service frequently requires that the supplier performs a wide range of activities. The coordination between those activities implies that the firm must determine its boundaries, which means that it must define the supply chain activities that will be performed internally...
Strategic Decision Making in Global Supply Networks
Ozlem Arisoy, Bopaya Bidanda.
Globalization has inexorably affected the economies of many nations in both the developed and developing world. As a consequence, national boundaries are becoming less important to the large, multinational corporations who now operate on a global scale. Corporate global networks range from short term...
An Overview of IT Outsourcing in Public-Sector Agencies
For the past 15 years, governments in the developed, Western world have been contracting out, or outsourcing, services as a key part of publicsector reforms. Outsourcing has been argued to lead to cost savings, improved discipline, better services, access to scarce skills, and the capacity for managers...
Evolving Relationship between Law, Offshoring of Professional Services, Intellectual Property, and International Organizations
Amar Gupta, David Gantz, Devin Sreecharana, Jeremy Kreyling.
This chapter covers four issues. First, it examines evolving international conventions to determine whether countries, especially developed countries, can take any steps to inhibit offshoring with the objective of protecting jobs in their respective countries. Second, it looks at statistics from...
Offshoring in the ICT Sector in Europe: Trends and Scenario Analysis
Esther Ruiz Ben, Michaela Wieandt, Martina Maletzky.
In the context of globalization and internationalization, offshoring processes in the ICT Industry have increased considerably in the software and service sector in recent years due to the cost saving strategies and market entry policies of ICT organizations. Through the heterogeneity of the European...
Scales and Dynamics in Outsourcing
Iva Miranda Pires, Torunn Kvinge.
Outsourcing is used to describe the situation where a firm decides to subcontract assembly and/or service functions to an external supplier, either locally or abroad. When activities are subcontracted abroad, the term offshore outsourcing often applies. While offshore assembling activities have taken...
Sourcing and Outsourcing Arithmetic
Tapen Sinha, K Subhadra.
This chapter studies outsourcing from the United States to India. First, we show that outsourcing is not taking most jobs out of the United States. Second, we argue that outsourcing does not contradict trade theory. Third, we analyze how India has come to occupy a preeminent position in outsourcing....
Classes of Collaborative Networks
Luis Camarinha-Matos, Hamideh Afsarmanesh.
A collaborative network (CN) is an alliance constituted by a variety of entities (e.g., organizations and people) that are largely autonomous, geographically distributed, and heterogeneous in terms of their operating environment, culture, social capital, and goals but that collaborate to better achieve...
IT-Enabled Reengineering: Productivity Impacts
In this article, we first discuss the effects of ITenabled BPR on firm productivity by providing both empirical and theoretical evidence from the literature. We then highlight past experiences of several major firms in the United States with the IT-enabled BPR implementations. Finally, we comment on...
The New Process of Work
Maria do Rosario Alves de Almeida.
Toward the end of the twentieth century, more specifically in the 1990s, many organizations initiated changes in the way they used space and time. New methods of working emerged that gave some organizations the possibility of integrating the physical work environment into their business processes...