|Total results: 445||
|A Line in Water: A Case of Customer Relationship Management
Chandra Shekhar Padhi.
According to C. K. Prahlad and Venkatram Ramaswamy, “The competence that customers bring is a function of the knowledge and skills they possess, their willingness to learn and experiment, and their ability to engage in active dialogue.” This case examines the necessity of these functions in order to...
Consumer Behavior Perspective for Fairness Creams: A Case of ‘Fair & Lovely’
Yasser Mahfooz, Faisal Mahfooz.
The market for fairness creams around the globe was an untouched territory till mid-1970s. No cream was available which could claim an effect on the fairness of skin. The first product for this market was Fair & Lovely (Fair & Lovely) by Hindustan Unilever Ltd (Hindustan Unilever Ltd.:HUL) which was...
Could Knowledge, Learning, and Innovation Gaps be Spiralling?
The role of human resources management (HRM) in creating a climate for innovation and learning is presented. The innovation processes innovation chains are shown to be evolutionary. Innovation chain activities include transformation into knowledge-based, then into a learning organisation, and finally...
Innovation, Learning, Communities, and Actor-Networks of Practice
Stephen Fox, David Vickers.
This chapter addresses the question: Is there a virtuous circle between situated learning within communities of practice and the corporate pursuit of innovation in large companies? The authors trace a succession of ways in which it has been formulated, reframed, and addressed across a range and...
Mind Training for Innovation: Building Foundations for Creativity in the Workplace
Julia Connell, Charlotte Thaarup.
This chapter fills a gap in the innovation literature by exploring why creativity and innovation are important in the workplace and how the process of creativity can be supported through the practice of mindfulness. At the group and organisational levels, the chapter examines what is required of an...
Establishing Learning Places and Knowledge Flows to Stimulate Innovation
Ronald C. Beckett.
Knowledge is seen as a source of competitive advantage, but how can it be mobilized to realize this advantage? Organization norms and routines both reflect what an organization “knows” and may stimulate or inhibit knowledge flows. Tools may help store and share explicit knowledge, but it is only...
Innovative Approaches to Improving the Transfer and Sustainability of Learning
Michael P. Leimbach.
The importance of learning transfer in ensuring that learning contributes to an organization's competitive advantage has been undermined in organizational practice. There are two major reasons for this: 1) few studies directly explore the relationship between transfer and performance improvement, and...
Knowledge Management: Perspectives and Practices from the Middle East
Hesham Magd, Mark McCoy.
This chapter gives an introduction to the core concepts behind knowledge management as well as the reasons behind the increasing emphasis that has been placed on the knowledge management process as a source of competitive advantage, innovation, and organizational performance. Some of the key influences...
Managing Knowledge through Dynamic Capabilities
Niksa Alfirevic, Anita Talaja.
The aim of this chapter is to provide an insight into the interaction of innovation and learning through an integrative view of knowledge management and dynamic capabilities approaches. Firstly, theoretical foundations of the dynamic capabilities perspective and knowledge management are presented. The...
Total Relationship Management of Knowledge and Information Technology for Innovation: A Total Knowledge Management (TKM) Perspective
Mosad Zineldin, Valentina Vasicheva.
We have to admit that knowledge, Knowledge Management (KM), and technology have changed and are still changing our way of thinking, our behaviour, attitudes, life styles, and types of relations. In short, knowledge management, Information and Communication Technology (ICT), Computer-Based Technology...
Evolutionary Learning Organization in a System Orientation of Ethico-Economics
Masudul Alam Choudhury.
A new theory of learning organization bordering evolutionary economics and management is introduced. It is referred to as an evolutionary learning organizational theory of behavior, decision-making, and goals of wellbeing in the larger context of the organization in a systemic sense of organic...
Attributes of the Learning-Innovation Transformational Leader
This chapter examines the role of transformational leadership in transforming the learning organization into an innovative one. Important features of the leader, such as the ability to assist in developing and accommodating the implementation of knowledge management programs, learning organization...
The Green 5-S Model for Organisational Learning and Development
Samuel K. M. Ho.
Riding on his Total Learning Organisation (TLO), an ice-breaking paper published in The Learning Organisation, Ho (1999) has a chance to test out the model in a number of firms in HKSAR, China and Malaysia, based on his proprietary 5-S Practice, which he developed in Malaysia/HK/UK/China since the...
Could Knowledge Gaps Drive Quality Improvement?
Ahmed Mehrez, Fawzy Soliman.
Quality problems could constitute a major obstacle to improvement of products and/or services. The model for assessing the quality of quality management programs presented in this chapter focuses on the role of Strategic Gaps and Knowledge Gaps in driving the quality management programs. The chapter...
Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications
Information Resources Management Association.
The impact that information technology has on collective knowledge, the lifeblood of any organization, is still being fully realized and understood.Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and...