|Total results: 704||
|Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction
Denis Yannacopoulos, Panagiotis Manolitzas, Nikolaos Matsatsinis, Evangelos Grigoroudis.
The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital environment, developers must study what has come before and how they can utilize existing tools to even greater effect.
Over the past few years, e-government growth has resulted in the development of many state and local e-government initiatives in both developing and industrialised countries. In most cases, e-government programs incorporate the implementation and operation of Web portals and Websites, putting...
Achieving Useful Government Accountability and Transparency Websites
Deborah S. Carstens, Stephen Kies, Randy Stockman.
With the transition from government to e-government, greater transparency in government accountability has occurred. However, state government budgets and performance reports are voluminous and difficult to understand by the average citizen. There is a need for government Websites to promote public...
E-Government Services: Creating Value Through Services’ Quality
Rimantas Gatautis, Elena Vitkauskaite.
Adoption of ICT in the public sector has rapidly progressed over the last decade. Many national and local governmental institutions move towards more sophisticated public electronic services aiming to increase service provision efficiency and effectiveness as well as develop services attractive for...
Developing, Implementing, and Evaluating a Web Interface in the Field of E-Government
Sandra Kalidien, Richard van Witzenburg, Sunil Choenni.
For the purpose of good and trustworthy management of information for the government, responsible for the justice domain, the research institute was requested to build a monitor that makes it possible to periodically monitor data flows within as well as between organizations of the justice domain. The...
Evaluating Destination Marketing Organizations’ Websites: Conceptual and Empirical Review
Drosopoulou Charoula, Malama Eleonora-Ioulia, Patsioura Fotini, Vlachopoulou Maro.
Developing their e-marketing strategy, Destination Marketing Organizations (DMOs) invest in the establishment of their Websites to provide extended accessibility, real-time information/services, and personalization capabilities. This chapter aims to review prior tourism studies that refer to Website...
User Page Reviews in Usability Testing
Leo Lentz, Sanne Elling.
Websites increasingly encourage users to provide comments on the quality of specific pages by clicking on a feedback button and filling out a feedback form. The authors investigate users’ (N=153) abilities to provide such feedback and the kind of feedback that is the result. They compare the results of...
Customer Satisfaction Evaluation for Greek Online Travel Agencies
Dimitrios Drosos, Nikolaos Tsotsolas.
The rapid development of tourist supply and demand makes Information Technologies (IT) significant, and thus, they increasingly play a more critical role in tourism marketing, distribution, promotion, and coordination. IT influences the strategic management and marketing of contemporary organisations...
Customer Satisfaction and the Role of Demographic Characteristics in Online Banking
Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus.
This chapter proposes a model that (1) analyzes the direct and indirect effects of e-service quality on satisfaction and value with the moderating/mediating role of value as well as (2) analyzes the positive impact of gender, age, education, and income on quality, satisafaction, and value. The overall...
Estimating User Loyalty in Social Networking Services
Evangelos Grigoroudis, Vassilios Fortsas, Petros Pallis, Nikolaos Matsatsinis.
In the last few years, customer loyalty for products and services has become an object of extensive studies from researchers of various scientific fields. Its importance is justified from the fact that, in many cases, particularly in strong competition conditions, measuring customer satisfaction does...
Designing and Evaluating Web Interaction for Older Users
Gabriella Spinelli, Seema Jain.
With the unprecedented changes in demographic structure, the ageing population is becoming a more powerful and attractive audience for Web-based services. To provide this group with satisfying user experiences, it is necessary to understand the impact that the ageing process has on abilities, needs...
Pedagogical Evaluation of E-Learning Websites with Cognitive Objectives
Georgia Kyriakaki, Nikolaos Matsatsinis.
E-learning has known a large expansion in the past decades due to the advent of the Internet as a major communication medium and the WWW as a technology that provides enormous capabilities for information exchange anytime, anywhere, anyhow. Few studies exist on the evaluation of e-learning Websites in...
How Interface Design and Search Strategy Influence Children’s Search Performance and Evaluation
Hanna Jochmann-Mannak, Leo Lentz, Theo Huibers, Ted Sanders.
This chapter presents an experiment with 158 children, aged 10 to 12, in which search performance and attitudes towards an informational Website are investigated. The same Website was designed in 3 different types of interface design varying in playfulness of navigation structure and in playfulness of...
Web Service Evaluation Using Probabilistic Models
Information system users, administrators, and designers are all interested in performance evaluation since their goal is to obtain or provide the highest performance at the lowest cost. This goal has resulted in continuing evolution of higher performance and lower cost systems leading to today’s...
Web-Based and Blended Educational Tools and Innovations
Nikos Karacapilidis, Mahesh Raisinghani, Eugenia M. W. Ng.
The call to integrate web-based and blended tools into the classroom forces educators and researchers to rethink their assumptions about teaching—and education in general. Although a considerable amount of exploration has occurred in this field, the breadth and scope for dialogue and experimentation...
Network and Communication Technology Innovations for Web and IT Advancement
Ghazi I. Alkhatib.
With the steady stream of new web based information technologies being introduced to organizations, the need for network and communication technologies to provide an easy integration of knowledge and information sharing is essential.Network and Communication Technology Innovations for Web and IT...
Supporting Mobile Learners: An Action Research Project
Krassie Petrova, Chun Li.
Mobile learning (mLearning) is a form of technology supported learning that may meet the needs of learners who frequently change their physical location (‘mobile learners’). Ubiquitous mobile data technologies like SMS (Short Text messaging Service) allow designing learning and communications services...
Exploring the Influence of Affiliation Motivation in the Effectiveness of Web-Based Courses
Maurício Gregianin Testa, Edimara Mezzomo Luciano.
Students are considered the central element of any learning process. This article examines one specific characteristic of students in Web-based courses: their affiliation motivation. The objective is to explore the influence of affiliation motivation on students in the effectiveness of Web-based...
Learning and Teaching Styles for Teaching Effectiveness: An Empirical Analysis
Anshu Saxena Arora, Reginald Leseane, Mahesh S. Raisinghani.
Students do not have homogeneous learning patterns, their learning styles and preferences vary, their cognitive abilities vary; similarly instructors employ different teaching methods. This research explores the linkages between learning and teaching styles by using the Felder-Solomon Index of Learning...
An Exploratory Study of Blended Learning Activities in Two Classes
Eugenia M.W. Ng.
Though there are a number of research studies on the adoption of a blended learning approach to enhance learning, few comparative studies have examined the use of this approach for inter-class activities. Two undergraduate classes at different levels of study participated in an online discussion, an...