|Total results: 22||
|Trust and Technology in B2B E-Commerce: Practices and Strategies for Assurance
Muneesh Kumar, Mamta Sareen.
As the use of technology has considerably increased in B2B e-commerce, it becomes imperative to address the issues of trust that emerge in the context of technology. Trust and Technology in B2B E-Commerce: Practices and Strategies for Assurance focuses on various trust issues that emerge from...
Collaborative Computer Security and Trust Management
Jean-Marc Seigneur, Adam Slagell.
As the Internet grows and connects the world in new ways, computer security must become global and collaborative to understand and react to harmful security threats. Collaborative Computer Security and Trust Management combines perspectives of leading researchers in collaborative security to discuss...
A Framework for Studying the Problem of Trust in Online Settings
Tina Guenther, Guido Möllering.
The chapter contributes to the conceptual foundations of research on trust in online settings by introducing a framework of the preconditions and constitutive elements of trust. Moving beyond simplistic, narrow, and vague applications of the notion of trust, researchers are enabled by this framework to...
Trusting Technological Actors: A Foundation in Structure and Cultural Sentiments
Daniel B. Shank.
This chapter sets forth a theoretical foundation for studying trust toward technological actors as social actors using sociological research in structure and cultural sentiments. The introduction considers how modern intelligent technologies make human-technology trust a relevant and timely topic...
The Role of Trust in Online Relationship Formation
Andrew T. Fiore, Coye Cheshire.
Trust plays a key role in the formation of any romantic relationship, but it is particularly salient to the formation of relationships online. In this chapter, the authors examine how trustworthiness, relational trust, general trust, and confidence in systems shape the experience of online dating. The...
The Savory Deviant Delight: A Study of Trust & Normative Order in an Online World
Massively Multiplayer Online worlds (MMOs), like World of Warcraft (WoW) have been established as increasingly prominent, technologically-based communities. Because MMOs require high-levels of cooperative activity, and are organized in an anonymous, virtual space, the establishment of a normative order...
Technology: A Bane or Boon for Cross-National Levels of Generalized Trust?
Blaine G. Robbins, Maria S. Grigoryeva.
The country-level determinants of generalized trust that usually command the most research are ethnic homogeneity, institutional performance, civic culture, and economic development. Despite the popularity and insight of this research, there is little quantitative empirical evidence that explores the...
Trust in Technology: A Status Value Approach to Understanding Technology Adoption
The notion of trust in technology has recently flourished through translating what researchers know about interpersonal trust into the realm of technology. What has been missing from this movement is a sociological perspective on trust in technology, an understanding of how the social and cultural...
Trustworthy Mobile Transactions: A Longitudinal Study of M-PESA in Kenya
Olga Morawczynski, Gianluca Miscione.
This chapter will focus on one vital determinant of m-banking adoption and use—trust relations. It presents the case of M-PESA, an m-banking application that quickly achieved a remarkable local embeddedness in large segments of Kenyan society. Data for this case was gathered during a fourteen month...
Anonymous Workblogging and Organizational Coping Strategies
In recent years, the rise of blogging has led to debate about whether employees should be free to talk about their employers on the Internet, and whether they should be able to blog on company time. Several high-profile cases of fired bloggers between 2002 and 2006, drew attention to important labor...
The Role of Technology in the Development of Group Trust
Anita L. Blanchard, Lisa Slattery Rashotte.
In this chapter, the authors will elaborate a theoretical model for the development of group trust and the role that technology plays in that process. They first will articulate the particular nature of group trust, as opposed to individual trust or generalized trust. The authors then discuss the...
Internet Exchange and Forms of Trust
Denise Anthony, James A. Kitts, Christopher Masone, Sean W. Smith.
All economic exchange entails some uncertainty, but uncertainty is exacerbated in periods of social change that disrupt conventional patterns and modes of exchange. The increasing reliance on the Internet as a medium for exchange has greatly increased uncertainty, raising particular problems of trust...
Millennials, Social Networking, and Trust
Kurt Komaromi, Fahri Unsal, G. Scott Erickson.
Trust in exchanges is an important concept in business and has become of topic of some interest in e-commerce. Substantial work has been done on how institutional mechanisms, technology, word-of-mouth, and numerous other variables affect trust in a website and potential customers’ willingness to...
Trust in Online Customer-Firm Interaction: A Literature Review and Directions for Research
Sandro Castaldo, Monica Grosso, Charles Hofacker, Katia Premazzi.
Trust is a key element in developing customer-firm relationships in the virtual marketplace. The peculiarities of the online setting, however, threaten firms’ capability to exploit opportunities derived from such environments. This can lead to customers mostly using the online setting as an information...