Aileen Cater-Steel

is an associate professor in information systems and chair of the IS Research Committee in the faculty of business at the University of Southern Queensland, Toowoomba, Queensland Australia. She is an executive member of USQ’s GO WEST team – a group providing support and mentoring to female students and staff in disciplines traditionally dominated by men. Dr Cater-Steel has previously published two edited books, one on IT Governance and Service Management and the other on Information Systems Research. Her work has been published in many international journals including the Communications of the ACM, Information and Software Technology, International Journal of IT Standards and Standardization Research and she has presented at many international conferences. She is the Chair of the local chapter of the Australian Computer Society. Her research interests include IT Governance, IT Service Management, e-Commerce adoption, Software Process Improvement and gender issues related to the participation of women in engineering, science and technology disciplines.

Publications

Data Science and Big Data Analytics in Financial Services: A Case Study
Suren Behari, Aileen Cater-Steel, Jeffrey Soar. © 2019. 29 pages.
The chapter discusses how Financial Services organizations can take advantage of Big Data analysis for disruptive innovation through examination of a case study in the financial...
Data Science and Big Data Analytics in Financial Services: A Case Study
Suren Behari, Aileen Cater-Steel, Jeffrey Soar. © 2016. 28 pages.
The chapter discusses how Financial Services organizations can take advantage of Big Data analysis for disruptive innovation through examination of a case study in the financial...
A Past to Present Journey: A Critical Analysis of the Chief Information Officer Role
Moyassar Al-Taie, Michael Lane, Aileen Cater-Steel. © 2015. 27 pages.
This chapter explores the role of the Chief Information Officer (CIO). A detailed review of the existing literature traces the evolution of this role and highlights its...
E-Learning Service Delivery Quality: A Determinant of User Satisfaction
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar. © 2013. 39 pages.
E-learning systems have received considerable attention from researchers, educational institutions, and organisations for their anticipated benefits. The objective of e-learning...
Measuring IT Service Management Performance: A Model Development
Francis Gacenga, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan. © 2012. 18 pages.
Prompted by the realisation that IT is now seen as a service, with a customer focus and process orientation, the authors propose a model to measure IT service management (ITSM)...
A Model to Measure E-Learning Systems Success
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar. © 2012. 25 pages.
E-learning involves adopting and exploiting the potential of new, advanced Information Technology in development and delivery of education. In spite of a rapid growth in the...
IT Service Personnel: Changing the Culture from Technology to Service
Aileen Cater-Steel. © 2011. 10 pages.
IT service management best practice frameworks such as the IT Infrastructure Library® (ITIL®) aim to improve the quality of service to customers. This study reports on recent...
International Journal of IT/Business Alignment and Governance (IJITBAG)
Wim Van Grembergen, Steven De Haes, Lazar Rusu. Est. 2010.
The International Journal of IT/Business Alignment and Governance (IJITBAG) focuses on management and governance issues within the IT-related business domain. In this domain, the...
IT Services Departments Struggle to Adopt a Service-Oriented Philosophy
Aileen Cater-Steel. © 2010. 9 pages.
Many IT service departments are adopting IT service management best practice frameworks such as the IT Infrastructure Library (ITIL) to improve the quality of service to...
Design Science: A Case Study in Information Systems Re-Engineering
Raul Valverde, Mark Toleman, Aileen Cater-Steel. © 2010. 14 pages.
Recently, many organisations have become aware of the limitations of their legacy systems to adapt to new technical requirements. Trends towards e-commerce applications, platform...
Women in Engineering, Science and Technology: Education and Career Challenges
Aileen Cater-Steel, Emily Cater. © 2010. 384 pages.
In the fields of Engineering, Science and Information Technology, there remains an underrepresentation of female leadership in entry level, intermediate, upper level, and senior...
Adoption of e-Commerce by Canadian SMEs: Defining Organizational, Environmental and Innovation Characteristics
Lynn L. Sparling, Aileen Cater-Steel, Mark Toleman. © 2010. 11 pages.
While online sales have experienced high growth rates, e-commerce adoption rates by Canadian SMEs have not kept pace. Canadian SMEs continue to lag behind the US and the EU in...
IT Service Management Standards: Education Challenges
Aileen Cater-Steel, Mark Toleman. © 2010. 17 pages.
Service management standards such as the IT infrastructure library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service...
Go WEST - Supporting Women in Engineering, Science and Technology: An Australian Higher Education Case Study
Jacquie McDonald, Birgit Loch, Aileen Cater-Steel. © 2010. 19 pages.
Australia appears to be lagging behind countries in North America and Europe regarding the participation of women in engineering, science and technology courses and careers. This...
Foreword
Aileen Cater-Steel. © 2009. 2 pages.
This Foreword is included in the book Business Web Strategy: Design, Alignment, and Application.
Information Systems Research Methods, Epistemology, and Applications
Aileen Cater-Steel, Latif Al-Hakim. © 2009. 422 pages.
Within the information systems discipline, there is a strong tradition of using empirical research to conduct relevant and rigorous studies. Evaluating the methods, frameworks...
Information Technology Governance and Service Management: Frameworks and Adaptations
Aileen Cater-Steel. © 2009. 495 pages.
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT...
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy
Aileen Cater-Steel. © 2009. 9 pages.
Many IT service departments are adopting IT service management best practice frameworks such as the IT Infrastructure Library (ITIL) to improve the quality of service to...
Design Science: A Case Study in Information Systems Re-Engineering
Raul Valverde, Mark Toleman, Aileen Cater-Steel. © 2009. 14 pages.
Recently, many organisations have become aware of the limitations of their legacy systems to adapt to new technical requirements. Trends towards e-commerce applications, platform...
Improving ICT Governance: A Radical Restructure Using CobiT and ITIL
Mark Toleman, Aileen Cater-Steel, Brian Kissell, Rob Chown, Michael Thompson. © 2009. 13 pages.
Acting upon the recommendations of a review of information and communications technology (ICT) governance and services at USQ, a major restructure was effected merging ICT units...
Measuring Return on Investment from Implementing ITIL: A Review of the Literature
Chee Ing Tiong, Aileen Cater-Steel, Wui-Gee Tan. © 2009. 15 pages.
This study reviews literature related to financial metrics that organizations could use in measuring the return on investment from their adoption of the IT Infrastructure Library...
Education for IT Service Management Standards
Aileen Cater-Steel, Mark Toleman. © 2009. 14 pages.
Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for the effective management and control of IT...
The Definition Dilemma of E-Commerce
Aileen Cater-Steel, Shelly Grist. © 2008. 10 pages.
There is confusion among researchers, practitioners and policymakers about the meaning of terms such as e-commerce, and small and medium enterprise (SME) (Krochmal, 1998;...
SPI Long-Term Benefits: Case Studies of Five Small Firms
Aileen Cater-Steel, Terry Rout. © 2008. 19 pages.
The contribution of small enterprises to the software industry is marked, but the level of understanding of the ways in which they can survive, grow, and improve is limited. In...
Education for IT Service Management Standards
Aileen Cater-Steel, Mark Toleman. © 2007. 15 pages.
Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for the effective management and control of IT...
The Definition Dilemma of E-Commerce
Aileen Cater-Steel, Shelly Grist. © 2005. 8 pages.
There is confusion among researchers, practitioners and policymakers about the meaning of terms such as e-commerce, and small and medium enterprise (SME) (Krochmal, 1998;...
Prescription to Remedy the IT-Business Relationship
Sandra Cormack, Aileen Cater-Steel. © 2003. 22 pages.
Even though organisations are highly dependent on information technology (IT), many organisations have reported an unhealthy relationship between business and IT professionals....