Hershey, Pennsylvania
New York, New YorkBeijing, China

Alessandro Ruggieri

Alessandro Ruggieri is Full Professor of Commodity Science at the Department of Economics and Management (DEIM) of University ‘Tuscia’ in Viterbo (Italy) where he holds the courses of Technology, Innovation and Quality, Quality Management and Certification and Quality Management Techniques. From 21st July 2011 to date is the Director of the Department of Economics and Management (DEIM) at the University of Tuscia. His research has developed mainly under the following guidelines: (i) Quality of goods, products and services. Studies and research on the quality according to the approaches of “Total Quality Management” and “Quality Certification” by “ISO 9000” standards; (i) The relationship between quality and consumer, with particular reference to customer satisfaction; (iii) Quality and innovation in the agro-food industry; (iv) Environmental issues, with particular reference to management and environmental certification; (v) Innovation and technology transfer, with particular attention to the role of innovation for regional development.

Publications

The Consumer in the Fashion Industry: An Empirical Study to Understand if It Is Sustainable
The Consumer in the Fashion Industry: An Empirical Study to Understand if It Is Sustainable
Francesco Pacchera, Cecilia Silvestri, Alessandro Ruggieri. © 2024. 19 pages.
The production and consumption of textile products worldwide generate severe environmental impacts as well as economic and social repercussions. Companies are embarking on a new...
Offline and Online Customer Satisfaction in B2C Markets: Towards an Overall Customer Satisfaction Framework
Offline and Online Customer Satisfaction in B2C Markets: Towards an Overall Customer Satisfaction Framework
Barbara Aquilani, Elsa Serpico, Cecilia Silvestri, Alessandro Ruggieri. © 2016. 54 pages.
The chapter by Aquilani, Serpico, Silvestri, and Ruggieri explores online and offline customer satisfaction in B2C markets. The authors emphasize that building strong...
Offline and Online Customer Satisfaction in B2C Markets: Towards an Overall Customer Satisfaction Framework
Offline and Online Customer Satisfaction in B2C Markets: Towards an Overall Customer Satisfaction Framework
Barbara Aquilani, Elsa Serpico, Cecilia Silvestri, Alessandro Ruggieri. © 2015. 54 pages.
The chapter by Aquilani, Serpico, Silvestri, and Ruggieri explores online and offline customer satisfaction in B2C markets. The authors emphasize that building strong...
Consumerism, Market Analysis and Impact on Business Plan Definition
Consumerism, Market Analysis and Impact on Business Plan Definition
Alessandro Ruggieri, Cecilia Silvestri, Michela Piccarozzi. © 2014. 33 pages.
Creating a company is an event of great uncertainty and complexity. Many variables are to be considered and trying to predict the future development of the business is...
Customer Centric Marketing Strategies: The Importance and Measurement of Customer Satisfaction – Offline vs. Online
Customer Centric Marketing Strategies: The Importance and Measurement of Customer Satisfaction – Offline vs. Online
Elsa Serpico, Barbara Aquilani, Alessandro Ruggieri, Cecilia Silvestri. © 2013. 43 pages.
Building strong relationships with customers has become strategic for firms wishing to sustain their competitive advantage. In order to reach this goal, it is fundamental to...