Cecilia Silvestri is Assistant Professor of Commodity Science at the Department of Economics, Engineering, Society and Business Organization (DEIM) of the University of Tuscia, Viterbo (Italy) where she held the course Quality and Customer Relationships. She had her PhD in 2011 in “Economics and local development” at the University of Tuscia. Consistent with carried out studies, her research has developed along the following guidelines: (1) Quality of goods, products and services. Studies and research on the quality according to the approaches of “Total Quality Management” and standards “ISO 9000”, (2) The relationship between quality and consumers, with particular reference to satisfaction and loyalty, (3) Quality and innovation in the agro -food, (4) Innovation and technology transfer, with particular attention to the role of technological innovation for territorial development.