Claudia Cappelli

Claudia CappelliDr Claudia Cappelli is a professor and a member of the post-graduate program at Applied Informatics Department of the Federal University of the State of Rio de Janeiro, Brazil. She received her Ph.D. degree in Computer Science from Pontifical Catholic University of Rio de Janeiro and M.Sc. degree in Computer Science from Federal University of Rio de Janeiro (UFRJ). She worked many years in multinational industry companies. She held a Post-Doctoral internship at Unirio (2010). She has experience in organizing workshops and conferences. She is Regional Secretary (Southeast Region) of SBC (Computer Brazilian Society) in Brazil. Over the years she has developed several partnerships and work with government entities. Her research focuses on Information Systems, especially on the following subjects: Business Process Management, Enterprise Architecture, E-Government/E-Participation and Organizational Transparency.

Publications

Raising Citizen-Government Communication With Business Process Models
Raising Citizen-Government Communication With Business Process Models
Renata Araujo, Claudia Cappelli, Priscila Engiel. © 2020. 15 pages.
This chapter draws out the challenge of how to provide information to citizens with respect to organizational business processes, particularly public service processes. The aim...
Organizational Transparency
Organizational Transparency
Gustavo de Oliveira Almeida, Claudia Cappelli, Cristiano Maciel. © 2019. 12 pages.
Transparency is one of the most frequent words in the contemporary public discourse, due to the growing demand for organizational transparency from the many stakeholders, which...
Organizational Transparency
Organizational Transparency
Gustavo de Oliveira Almeida, Claudia Cappelli, Cristiano Maciel. © 2018. 11 pages.
Raising Citizen-Government Communication with Business Process Models
Raising Citizen-Government Communication with Business Process Models
Renata Araujo, Claudia Cappelli, Priscila Engiel. © 2015. 15 pages.
This chapter draws out the challenge of how to provide information to citizens with respect to organizational business processes, particularly public service processes. The aim...