Elayne Coakes

Elayne Coakes is a senior lecturer in business information management. She has a BA (Pub Admin) from Sheffield Polytechnic, a MSc (information systems), and a PhD (information systems) from Brunel University. Her current research relates to knowledge sharing in organizations. She is an internationally acknowledged expert on sociotechnical thinking and knowledge management. She was a visiting professor in Seville University (Spain), under the government grant scheme for distinguished, international scholars, a visiting research fellow in Queens University (Canada), and a keynote speaker at Manchester University (UK) at the Tribute day for Enid Mumford. As the Vice-Chair of the BCS Sociotechnical Special Group she is active in promoting information systems and has edited three books of international contributions in this field. Since then she has co-authored Beyond Knowledge Management and the Encyclopedia of Communities of Practice in Information and Knowledge Management. Additionally, she has published more than sixty book chapters, peer reviewed journal articles, and conference papers.

Publications

Developing Organisational Stories through Grounded Theory Data Analysis: A Case Example for Studying IS Phenomena
Elayne Coakes, Anthony Elliman. © 2013. 16 pages.
This article provides a concrete example of a technique or tool that may improve intensive case research and understanding, especially when considering explanatory case study...
Exploiting KM in Support of Innovation and Change
Peter Smith, Elayne Coakes. © 2012. 11 pages.
Technological Change and Societal Growth: Analyzing the Future
Elayne Coakes. © 2012. 316 pages.
The principles of sociotechnology derive from 19th century movements towards democracy equality in society. Due to its origins, it has been concerned specifically with the...
Exploring Meaning: The Implications of a Hyphen for Socio-Technical Theory and Practice
Elayne Coakes, Jim Coakes. © 2012. 35 pages.
In this paper, the authors explore the hyphenated spelling variant on papers taken from the Business Source Complete (BSC) repository. This paper finds that the hyphenated...
Leveraging Communities for Sustainable Innovation: A Commentary
Elayne Coakes, Peter Smith, Dee Alwis. © 2012. 11 pages.
The concept of using future innovation to achieve “right to market” (R2M) (Koudal & Coleman, 2005) is the focus of this paper. This paper discusses the relationship between...
Exploiting KM in Support of Innovation and Change
Peter Smith, Elayne Coakes. © 2011. 11 pages.
This chapter emphasizes the importance of formally promoting close social interaction and open knowledge sharing to achieve superior innovation capability. It does so by...
Knowledge Development and Social Change through Technology: Emerging Studies
Elayne Coakes. © 2011. 344 pages.
Sociotechnical theory, which focuses on the interplay between social and technical behaviors in a society or organization, encourages critical discussion of the relationship...
An Introduction to Communities of Practice
Elayne Coakes, Steve Clarke. © 2011. 7 pages.
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in the process of...
A Meta-Analysis of the Direction and State of Sociotechnical Research in a Range of Disciplines: For Practitioners and Academics
Elayne Coakes, Jim Coakes. © 2011. 41 pages.
This is the first in a series of articles providing a meta-analysis of journal articles using sociotechnical approaches as a dominant theme. In this article we look at the...
Developing Organisational Stories Through Grounded Theory Data Analysis: A Case Example for Studying IS Phenomena
Elayne Coakes, Anthony Elliman. © 2011. 16 pages.
This article provides a concrete example of a technique or tool that may improve intensive case research and understanding, especially when considering explanatory case study...
The Dark Side of Technology: Some Sociotechnical Reflections
Elayne Coakes, Antony Bryant, Frank Land, Andy Phippen. © 2011. 12 pages.
In 2010 Jeff Baker proposed a panel for the 2010 ICIS Conference in St. Louis on the topic ” Technologies that Transform Business and Research: Lessons from the Past as we look...
Exploring Meaning The Implications of a Hyphen for Socio-Technical Theory and Practice
Elayne Coakes, Jim Coakes. © 2010. 34 pages.
In this paper, the authors explore the hyphenated spelling variant on papers taken from the Business Source Complete (BSC) repository. This paper finds that the hyphenated...
Leveraging Communities for Sustainable Innovation: A Commentary
Elayne Coakes, Peter A.C. Smith, Dee Alwis. © 2010. 10 pages.
The concept of using future innovation to achieve “right to market” (R2M) (Koudal & Coleman, 2005) is the focus of this paper. This paper discusses the relationship between...
A Meta-Analysis of the Direction and State of Sociotechnical Research in a Range of Disciplines: For Practitioners and Academics
Elayne Coakes, Jim Coakes. © 2009. 52 pages.
This is the first in a series of articles providing a meta-analysis of journal articles using sociotechnical approaches as a dominant theme. In this article we look at the...
Developing Innovative Practice in Service Industries
Elayne W. Coakes, Peter Smith, Dee Alwis. © 2009. 12 pages.
This chapter presents the argument that service innovation is promoted by supporting divergent interpretations, enlarging the scope of employee and organizational skills and...
Comparison of the Features of Some CoP Software
Elayne Coakes. © 2008. 3 pages.
There are now significant numbers of software houses supplying services and solutions for community collaboration. In this article we briefly review the requirements for virtual...
Knowledge Management in a Project Climate
Elayne Coakes, Anton Bradburn, Cathy Black. © 2008. 7 pages.
This case study concerns the company Taylor Woodrow, which is a housing, property, and construction business operating internationally in situations where frontline operations...
Encyclopedia of Communities of Practice in Information and Knowledge Management
Elayne Coakes, Steve Clarke. © 2006. 642 pages.
During the past several decades, information technologies have had profound impacts on organizations and societies of all size and types. In today's rapidly changing...
Communities of Practice and Technology Support
Elayne Coakes. © 2006. 3 pages.
In order to operate successfully, communities of practice (CoPs) require a number of resources and facilities made readily available to them. These facilities can come in both...
Comparison of the Features of Some CoP Software
Elayne Coakes. © 2006. 3 pages.
There are now significant numbers of software houses supplying services and solutions for community collaboration. In this article we briefly review the requirements for virtual...
The Concept of Communities of Practice
Elayne Coakes, Steve Clarke. © 2006. 5 pages.
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in the process of...
Communitites of Practice
Elayne Coakes, Steve Clarke. © 2006. 4 pages.
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in the process of...
International Journal of Knowledge Management (IJKM)
Murray E. Jennex. Est. 2005.
The International Journal of Knowledge Management (IJKM) provides a forum for academics, researchers, and educators to analyze global aspects of knowledge management from...
Knowledge Management in a Project Climate
Elayne Coakes, Anton Bradburn, Cathy Black. © 2005. 8 pages.
This case study concerns the company Taylor Woodrow, which is a housing, property, and construction business operating internationally in situations where frontline operations...
Communication Management for Large Modules
Elayne Coakes, Dianne Willis. © 2005. 8 pages.
This article addresses issues concerning the suitability of particular media as mass communication tools in an UK higher education setting. It looks firstly at the use of e-mail...
Beyond Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 281 pages.
Beyond Knowledge Management provides a balance of conceptual and practical aspects of Knowledge Management, offering the opportunity for students and practitioners to understand...
Introduction
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 11 pages.
If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the power of its knowledge, and...
Knowledge Management in More Detail
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 19 pages.
The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to peel away the layers bit by bit...
Sociotechnical Systems and Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 45 pages.
Sociotechnical thinking is a subset of social theory and philosophy. This way of thinking is particularly relevant in domains such as information management which are closely...
Systems Thinking and Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 44 pages.
In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon....
A Review of Knowledge Management Frameworks
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 117 pages.
This research is concerned with developing a framework for the evaluation of an organisation’s potential to engage in knowledge management (an organisation’s ‘KM-readiness’, or...
A Framework for Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 7 pages.
Previous chapters have discussed the importance of systems and knowledge management. This is especially important with the shifts from traditional, highly structured...
Conclusions
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 2 pages.
Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing, identification, acquisition...
Knowledge Management: Current Issues and Challenges
Elayne Coakes. © 2003. 322 pages.
The fundamental managerial challenges at the start of the 21st Century centers on how organizations create, share and exploit knowledge. Only managers and consultants with a deep...
Socio-Technical and Human Cognition Elements of Information Systems
Steve Clarke, Elayne Coakes, M. Gordon Hunter, Andrew Wenn. © 2003. 306 pages.
Information resource management is too often seen as a domain dominated by technology, or, at best, one in which human considerations are secondary to and dependent on...
Computer Mediated Communication in Universities and Further Education Establishments: A Comparison of Use and Utility
Elayne Coakes, Dianne Willis. © 2002. 13 pages.
This paper investigates the use of computer mediated communication (CMC) in colleges of further and higher education in the UK. Analysis is carried out by institutional type as...
Managing Large Modules - E-mail or Web Sites
Elayne Coakes, Dianne Willis. © 2002. 19 pages.
This chapter addresses issues concerning the suitability of particular media as mass communication tools in an UK higher education setting. It looks firstly at the use of e-mail...
Enabling Technology for Collaborative Working: A Socio-Technical Experience
Dianne Willis, Elayne Coakes. © 2000. 12 pages.
This chapter looks at the use of enabling technology, in particular the Internet, to share experiences of socio-technical thinking and practice. From an idea of gathering an...