Jay Ramanathan

Dr. Jay Ramanathanobtained her PhD in computer science from Rice University in 1977. She is currently the Director of Research at the National Science Funded research site called Center for Experimental Research and Computer Systems for Enterprise Transformation and Innovation (or CETI) at The Ohio State University. She is engaged in developing innovative programs of industry-focused research, practice, and education. Previously she was the Founder and Board Member of Concentus Corporation, Columbus, Ohio and has served in the Chief Executive Officer and Chief Technology Officer roles. In this capacity she managed the commercialization of enterprise workflow technologies and large DARPA funded research programs. She has also served as the engagement consultant deploying solutions for business process management at over 150 companies using emerging technologies for the first time within their organizations. She has also written numerous papers and directed many doctoral students in these areas while a faculty member earlier. She is currently leveraging this industry and academic experience by researching more principled ways for the emerging discipline of Services Science. Particular areas of interest are adaptive complex enterprise frameworks for business-IT alignment, management and innovation. The underlying research includes both developing more analytic architecture frameworks using conceptual techniques such as Patterns, Complexity Theory and autonomic computing as well as technologies such as middleware, mobile computing, and Web services. This also includes validating the overall effectiveness of business services within its economic ecosystem.

Publications

Stakeholder Ontology and Mining for Improving Complex Services
Stakeholder Ontology and Mining for Improving Complex Services
Jay Ramanathan, Rajiv Ramnath. © 2013. 15 pages.
Complex service-oriented organizations (such as IT customer service or the hospital emergency) deal with many challenges due to incoming request types that we characterize as...
Serious Game Framework for Design of Medical Applications
Serious Game Framework for Design of Medical Applications
Yingxiao Xu, Jay Ramanathan, Rajiv Ramnath. © 2012. 15 pages.
Serious games have potential for achieving a variety of effectiveness goals for different stakeholders in complex domains like healthcare. The authors propose a Serious Game...
Adaptive IT Architecture as a Catalyst for Network Capability in Government
Adaptive IT Architecture as a Catalyst for Network Capability in Government
Jay Ramanathan. © 2010. 26 pages.
Public institutions that are organized in hierarchies find it difficult to address crisis or other unique requirements that demand networked solutions. This chapter first...
Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks
Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks
Jay Ramanathan, Rajiv Ramnath. © 2009. 426 pages.
Service organizations and enterprises have the dual challenge of embracing externally-driven variation while simultaneously evolving the enabling of information technology...
Adaptive IT Architecture as a Catalyst for Network Capability in Government
Adaptive IT Architecture as a Catalyst for Network Capability in Government
Jay Ramanathan. © 2009. 24 pages.
Public institutions that are organized in hierarchies find it difficult to address crisis or other unique requirements that demand networked solutions. This chapter first...
Characterization of Service Orientation and the Adaptive Complex Enterprise
Characterization of Service Orientation and the Adaptive Complex Enterprise
Jay Ramanathan, Rajiv Ramnath. © 2009. 51 pages.
We begin with a characterization of service challenges and a conceptualization of a complex service enterprise as a collection of organizations and sub-organizations. Each...
Adaptive Complex Enterprise Framework: Ontology, Modeling, Co-Engineering Principles, Work Products
Adaptive Complex Enterprise Framework: Ontology, Modeling, Co-Engineering Principles, Work Products
Jay Ramanathan, Rajiv Ramnath. © 2009. 63 pages.
The ACE structure for coordination across various services using policies to meet overall goals is presented here. The more detailed depiction of the ACE structure in Figure 1...
Governance and Conceptual, Logical and Installed Architecture Alignment Using Work Products and Workflow
Governance and Conceptual, Logical and Installed Architecture Alignment Using Work Products and Workflow
Jay Ramanathan, Rajiv Ramnath. © 2009. 44 pages.
Governance and related alignment methods for the management of complex systems are introduced here to facilitate and better decision making. The goal here is to increase re-use...
EA Knowledge for ACE Deployment
EA Knowledge for ACE Deployment
Jay Ramanathan, Rajiv Ramnath. © 2009. 61 pages.
The knowledge infrastructure for enterprise architecture presented here has a taxonomy of useful patterns and pattern applications illustrated in Figure 1. The applications help...
Strategic Improvement of Non-Routine Services
Strategic Improvement of Non-Routine Services
Jay Ramanathan, Rajiv Ramnath. © 2009. 25 pages.
Organizations like the City are pressured to be more and more service oriented with fewer resources. The City has an expanding service area, fluctuating revenue, and a growing...
Co-Engineering Business Need and IT Services
Co-Engineering Business Need and IT Services
Jay Ramanathan, Rajiv Ramnath. © 2009. 25 pages.
Vertical traceability along the internal value chain illustrated in Figure 1 below allows us to establish a charge back system for the use of IT services. In addition the...
Co-Engineering IT Services for Lean Operations
Co-Engineering IT Services for Lean Operations
Jay Ramanathan, Rajiv Ramnath. © 2009. 28 pages.
The ACE structure is not only used to create BioS goals and work products, but also to perform the analysis needed to prioritize improvement projects and their tasks. We next...
Management, Monitoring, and Mining of Service Knowledge
Management, Monitoring, and Mining of Service Knowledge
Jay Ramanathan, Rajiv Ramnath. © 2009. 34 pages.
There is consensus that explicit knowledge is information. In addition there is tacit knowledge that exists in the human minds. Tacit knowledge is applied unconsciously. It is a...
Relating IT to Service Innovation
Relating IT to Service Innovation
Jay Ramanathan, Rajiv Ramnath. © 2009. 18 pages.
We explore how different types of opportunities for Interaction improvement - innovation, effectiveness, and resilience can be identified. Our goal here is to explore how an...
Research Topics in Complex Systems
Research Topics in Complex Systems
Jay Ramanathan, Rajiv Ramnath. © 2009. 26 pages.
The Adaptive Complex Enterprise framework presented provides a basis for integrating many related areas of research into a services discipline. We have shown the framework is...