 |
Manuel Mora, Jorge Marx Gomez, Rory V. O'Connor, Mahesh Raisinghani, Ovsei Gelman.
© 2015. 22 pages.
The main international IT Service Management processes frameworks (ITIL v2, ISO/IEC 20000, COBIT 4.0, CMMI-SVC, MOF 4.0, and ITUP) include the design of IT services as part of...
|