Makoto Nakayama

Makoto Nakayama is Assistant Professor at the School of Computer Science, Telecommunications and Information Systems in DePaul University. He holds a Ph.D. from the University of California, Los Angeles and an MBA from University of Texas at Austin. Prior to moving into academe, he served as a product marketing manager at Novell Japan. He also worked on business planning and operating system developments at Yokogawa Electric Corporation in Tokyo. His current research interests are in IT use in marketing channels and IT skills portfolio management. His papers have appeared in Information & Management, Journal of Information Technology, and proceedings of national conferences.

Publications

Digital Distractions and Remote Work: A Balancing Act at Home
Digital Distractions and Remote Work: A Balancing Act at Home
Makoto Nakayama, Charlie C. Chen. © 2022. 17 pages.
The number of remote workforces proliferates to cope with the global pandemic and related stay-at-home restrictions. Remote work is more likely to persist even after the global...
Increasing Project Success in China from the Perspectives of Project Risk, Methodology, Tool Use, and Organizational Support
Increasing Project Success in China from the Perspectives of Project Risk, Methodology, Tool Use, and Organizational Support
Charlie C. Chen, Makoto Nakayama, Yongyi Shou, Danuvasin Charoen. © 2020. 21 pages.
Besides lack of organizational support, using project risk management tools and methodology effectively has been one major challenge to project success. As China is extending its...
Demystifying the Communication-Driven Usefulness Hypothesis: The Case of Healthcare Insurance Applications
Demystifying the Communication-Driven Usefulness Hypothesis: The Case of Healthcare Insurance Applications
Makoto Nakayama, Steven Leon. © 2019. 17 pages.
Healthcare insurance applications are increasingly vital to and have gained popularity with consumers. Previous information systems research featured perceived ease of use and...
The Impact of Social Influence, Information Quality and Online Forum Features on the Credibility of Doctors and Hospitals for Medical Tourism Services
The Impact of Social Influence, Information Quality and Online Forum Features on the Credibility of Doctors and Hospitals for Medical Tourism Services
Charlie C. Chen, Makoto Nakayama, Peter Ractham. © 2018. 17 pages.
Medical tourism, especially cosmetic surgery to South Korea, is increasingly popular amongst Thai youths. Like many other youths around the world, they can obtain the relevant...
Are You Hooked on Paid Music Streaming?: An Investigation into the Millennial Generation
Are You Hooked on Paid Music Streaming?: An Investigation into the Millennial Generation
Charlie C. Chen, Steven Leon, Makoto Nakayama. © 2018. 20 pages.
The proliferation of free on-demand music streaming services (e.g., Spotify) is offsetting the traditional revenue sources (e.g., purchases of downloads or CDs) of the music...
Medical Tourism for Cosmetic Procedures: Credibility Assessment of Service Providers via Online Health Forums
Medical Tourism for Cosmetic Procedures: Credibility Assessment of Service Providers via Online Health Forums
Makoto Nakayama, Charlie C. Chen, Peter Ractham. © 2018. 17 pages.
Medical tourism, especially cosmetic surgery in South Korea, is popular amongst Thai youths. Like their counterparts around the world, they rely on web resources—in particular...
Exploratory Study on the Stability of Consumer Rationality in Judging Online Reviews
Exploratory Study on the Stability of Consumer Rationality in Judging Online Reviews
Makoto Nakayama. © 2017. 22 pages.
Consumers are often asked valuate the quality of online reviews. However, they often misjudge the true value of reviews because their thoughts on reviews are not well formed with...
The Impact of Social Influence, Information Quality and Online Forum Features on the Credibility of Doctors and Hospitals for Medical Tourism Services
The Impact of Social Influence, Information Quality and Online Forum Features on the Credibility of Doctors and Hospitals for Medical Tourism Services
Charlie C. Chen, Makoto Nakayama, Peter Ractham. © 2015. 16 pages.
Medical tourism, especially cosmetic surgery to South Korea, is increasingly popular amongst Thai youths. Like many other youths around the world, they can obtain the relevant...
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
Makoto Nakayama, Yun Wan, Norma Sutcliffe. © 2013. 21 pages.
Consumers now have a variety of shopping information sources online and offline in making purchase decisions. How has the Web changed the perceptions of consumers regarding the...
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
Makoto Nakayama, Yun Wan, Norma Sutcliffe. © 2011. 21 pages.
Consumers now have a variety of shopping information sources online and offline in making purchase decisions. How has the Web changed the perceptions of consumers regarding the...
Price, Product Complexity, and Durability in Comparison Shopping
Price, Product Complexity, and Durability in Comparison Shopping
Makoto Nakayama, Norma Sutcliffe. © 2009. 16 pages.
This chapter examines how product price, product complexity and product durability influence consumers’ comparison shopping process. Frequently comparison shopping is equated...
Managing IT Skills Portfolios: Planning, Acquisition and Performance Evaluation
Managing IT Skills Portfolios: Planning, Acquisition and Performance Evaluation
Makoto Nakayama, Norma Sutcliffe. © 2005. 276 pages.
Managing for IT skills is never easy at the firm level. Technologies change constantly and rapidly. The supply and demand of IT skills fluctuate. Firms do not have commonly...
Skills, Management of Skills, and IT Skills Requirements
Skills, Management of Skills, and IT Skills Requirements
Makoto Nakayama, Norma Sutcliffe. © 2005. 25 pages.
Information technology (IT) skill shortages appear at the market level occasionally—usually for emerging technologies, unanticipated challenges, and/or unresolved issues such as...
An Approach for Managing IT Skills Portfolio
An Approach for Managing IT Skills Portfolio
Makoto Nakayama, Norma Sutcliffe. © 2005. 26 pages.
In this chapter, the focus is on best practice for IT skills portfolio management. To begin, we formulate the key principles or mission statement for IT skills portfolio...
Journal of Electronic Commerce in Organizations (JECO)
Journal of Electronic Commerce in Organizations (JECO)
Pedro Isaías. Est. 2003.
The Journal of Electronic Commerce in Organizations (JECO) provides insight into and understanding of the social, cultural, organizational, and cognitive impacts of innovative...
Aligning IT Resources for E-Commerce
Aligning IT Resources for E-Commerce
Makoto Nakayama. © 2001. 18 pages.
The era of e-commerce requires firms to have a more sophisticated IT alignment model. Now IT strategy and business strategy (r)evolve together while firms’ operating environments...