Markku Tinnilä

Markku Tinnilä, Ph.D., is Director at the LTT Research Ltd of the Helsinki School of Economics (HSE). He earned his Ph.D. in 1997 in the field of business and service processes from HSE. He has published in the Business Process Re-engineering and Management Journal, International Journal of Service Industry Management, Journal of Strategic Information Systems, International Journal of Logistics Management and Information Technology and Tourism, in addition to numerous conferences papers and many monographs. He is responsible for development of research projects at the LTT, and has acted as project leader in several multi-year, multiple customer projects in different fields of electronic commerce and other businesses. His research interests include efficient business and service processes, multiple access technologies in e-commerce and business models. He is adjunct professor of HSE in the fields of services of electronic business and business process management.

Publications

Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services
Markku Tinnilä. © 2015. 21 pages.
As the share of services in economies grow globally, the efficiency of service production becomes crucial. Despite the many studies on service efficiency, it has proven difficult...
A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services
A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services
Markku Tinnilä. © 2013. 19 pages.
In manufacturing operations it is important to recognise the capabilities of the firm and established ways to position the current and expected manufacturing capabilities. The...
Megatrends in Electronic Business: An Analysis of the Impacts on SMEs
Megatrends in Electronic Business: An Analysis of the Impacts on SMEs
Marko Ovaskainen, Markku Tinnilä. © 2013. 16 pages.
This paper analyses the impact of megatrends of electronic business on small and medium sized businesses (SMEs). The limited resources of SMEs create particular challenges in...
Impact of Product Characteristics on Supply Chains: An Analytical Literature Review
Impact of Product Characteristics on Supply Chains: An Analytical Literature Review
Anu Bask, Markku Tinnilä. © 2013. 25 pages.
Supply chains are typically considered to consist of many stages across several organizations starting from raw material sources through component production to manufacturing and...
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services
Markku Tinnilä. © 2013. 21 pages.
As the share of services in economies grow globally, the efficiency of service production becomes crucial. Despite the many studies on service efficiency, it has proven difficult...
E-Commerce Logistics: A Literature Research Review and Topics for Future Research
E-Commerce Logistics: A Literature Research Review and Topics for Future Research
Anu Bask, Mervi Lipponen, Markku Tinnilä. © 2012. 22 pages.
E-commerce has attracted increasing interest at the beginning of the 21st century, in both academia and practice. Today, the Internet is commonly used by both consumers and...
A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services
A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services
Markku Tinnilä. © 2011. 18 pages.
In manufacturing operations it is important to recognise the capabilities of the firm and established ways to position the current and expected manufacturing capabilities. The...
Megatrends in Electronic Business: An Analysis of the Impacts on SMEs
Megatrends in Electronic Business: An Analysis of the Impacts on SMEs
Marko Ovaskainen, Markku Tinnilä. © 2011. 15 pages.
This paper analyses the impact of megatrends of electronic business on small and medium sized businesses (SMEs). The limited resources of SMEs create particular challenges in...
Describing the Critical Factors for Creating Successful Mobile Data Services
Describing the Critical Factors for Creating Successful Mobile Data Services
Anne Tseng, Jukka Kallio, Markku Tinnilä. © 2009. 12 pages.
Mobile operators play a central role in the development of the mobile data services market. They have primary access to the customer relationship, a key source of revenue, and...
Managing Business in a Multi-Channel World: Success Factors for E-Business
Managing Business in a Multi-Channel World: Success Factors for E-Business
Timo Saarinen, Markku Tinnilä, Anne Tseng. © 2005. 347 pages.
Managing Business in a Multi-Channel World: Success Factors for E-Business addresses the concerns of existing companies who wish to succeed in the new multi-channel environment...