Murray E. Jennex

Murray E. JennexMurray E. Jennex is a Professor of Management Information Systems at San Diego State University, editor-in-chief of the International Journal of Knowledge Management, co-editor-in-chief of IGI Global book series, co-editor-in chief of the International Journal of Information Systems for Crisis Response and Management, and President of the Foundation for Knowledge Management (LLC). Dr. Jennex specializes in knowledge management, crisis response, system analysis and design, IS security, e-commerce, and organizational effectiveness. Dr. Jennex serves as the Knowledge, Innovation, and Entrepreneurial Systems Track co-chair at the Hawaii International Conference on System Sciences. He is the author of over 150 journal articles, book chapters, and conference proceedings on knowledge management, crisis response, end user computing, international information systems, organizational memory systems, ecommerce, cyber security, and software outsourcing. Dr. Jennex is a former US Navy Nuclear Power Propulsion officer and holds a B.A. in chemistry and physics from William Jewell College, an M.B.A. and an M.S. in software engineering from National University, an M.S. in telecommunications management and a Ph.D. in information systems from the Claremont Graduate University. Dr. Jennex is also a registered professional mechanical engineer in the state of California and a Certified Information Systems Security Professional (CISSP), a Certified Secure Software Lifecycle Professional (CSSLP), and a Project Management Professional (PMP).

Publications

Eleven Years of the Knowledge Management Track at HICSS: An Overview
Sven Dittes, Stefan Smolnik, Murray E. Jennex, David T. Croasdell. © 2016. 11 pages.
This paper presents an overview and history of the knowledge management (KM) research community at the Hawaii International Conference on System Sciences (HICSS)....
Ownership of Collaborative Works in the Cloud
Marilyn Phelps, Murray E. Jennex. © 2015. 17 pages.
Increased usage of cloud storage and other networking technologies in knowledge management (KM) systems leave companies vulnerable to loss of proprietary rights as...
Knowledge Discovery, Transfer, and Management in the Information Age
Murray E. Jennex. © 2014. 302 pages.
With the advent of electronic databases, information technologies, and the Internet, organizations now more than ever have easy access to all the knowledge they...
A Method for Assessing Knowledge Loss Risk with Departing Personnel
Murray E. Jennex. © 2014. 15 pages.
Knowledge workers hold much of an organization’s knowledge. Unfortunately, these knowledge workers tend to be transient, and when they leave, they take the...
Exercise24: Using Social Media for Crisis Response
Austin W. Howe, Murray E. Jennex, George H. Bressler, Eric G. Frost. © 2014. 18 pages.
Can populations self organize a crisis response? This is a field report on the first two efforts in a continuing series of exercises termed “Exercise24 or x24.”...
Integrating IS Security with Knowledge Management: Are We Doing Enough?
Murray Jennex, Alexandra Durcikova. © 2014. 12 pages.
Knowledge management focuses on capturing and sharing knowledge. Because of this, KM researchers tend to focus on issues related to knowledge capture, storage, and...
Dynamic Models for Knowledge-Driven Organizations
Murray E. Jennex. © 2013. 312 pages.
Since knowledge systems and knowledge management programs are put in place to monitor workers in the performance of their jobs; knowledge is, therefore, an...
Using Social and Information Technologies for Disaster and Crisis Management
Murray E. Jennex. © 2013. 326 pages.
Using Social and Information Technologies for Disaster and Crisis Management highlights examples of disaster situations in recent years in which social and...
Exercise24: Using Social Media for Crisis Response
Austin W. Howe, Murray E. Jennex, George H. Bressler, Eric Frost. © 2013. 19 pages.
Can populations self organize a crisis response? This is a field report on the first two efforts in a continuing series of exercises termed “Exercise24 or x24.”...
A Revised Knowledge Pyramid
Murray E. Jennex, Summer E. Bartczak. © 2013. 12 pages.
The knowledge pyramid has been used for several years to illustrate the hierarchical relationships between data, information, knowledge, and wisdom. This paper...
Conceptual Models and Outcomes of Advancing Knowledge Management: New Technologies
Murray E. Jennex. © 2012. 434 pages.
Central to the study of knowledge management is the notion that retaining existing practices and experiences and applying them to new scenarios improves...
Towards a Consensus Knowledge Management Success Definition
Murray E. Jennex, Stefan Smolnik, David Croasdell. © 2012. 13 pages.
Managing Crises and Disasters with Emerging Technologies: Advancements
Murray Jennex. © 2012. 315 pages.
When a disaster strikes, having every possible resource available is an urgent need for those practitioners and government officials put in charge of aid and...
Using Knowledge Management to Create Self-Reliant Communities in Thailand
Chalard Chantarasombat, Boonchom Srisa-ard, Matthew H.S. Kuofie, Murray E. Jennex. © 2012. 15 pages.
Many look at knowledge management as an organizational initiative. However, can KM also be used to assist low technology situations such as rural villages? This...
Wiki Technology and Emergency Response: An Action Research Study
Murali Raman, Terry Ryan, Murray E. Jennex, Lorne Olfman. © 2012. 21 pages.
This paper is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult...
Achieving Electric Restoration Logistical Efficiencies during Critical Infrastructure Crisis Response: A Knowledge Management Analysis
Teresa Durbin, Murray E. Jennex, Eric Frost, Robert Judge. © 2012. 14 pages.
After the 2007 Southern California wildfire events, event-assessment of the efficacy of spreadsheets and paper forms raised the question of whether alternative...
Implementing Social Media in Crisis Response Using Knowledge Management
Murray E. Jennex. © 2012. 13 pages.
Social media is being used by individuals during a crisis to alert rescuers to their location, status others on their condition or on environmental conditions...
Social Media – Viable for Crisis Response?: Experience from the Great San Diego/Southwest Blackout
Murray E. Jennex. © 2012. 15 pages.
On September 8, 2011, the Great San Diego/Southwest Blackout occurred affecting approximately 5 million people. This paper explores the availability and use of...
Strategies for Knowledge Management Success: Exploring Organizational Efficacy
Murray E. Jennex, Stefan Smolnik. © 2011. 350 pages.
Knowledge management captures the right knowledge, to the right user, who in turn uses the knowledge to improve organizational or individual performance to...
Towards a Consensus Knowledge Management Success Definition
Murray E. Jennex, Stefan Smolnik, David Croasdell. © 2011. 13 pages.
This chapter explores knowledge management (KM), and knowledge management system (KMS), success. The inspiration for this chapter is the KM Success and Measurement...
A Model of Knowledge Management Success
Murray E. Jennex, Lorne Olfman. © 2011. 18 pages.
This chapter describes a knowledge management (KM), Success Model that is derived from observations generated through a longitudinal study of KM in an engineering...
The Relevance of Integration for Knowledge Management Success: Towards Conceptual and Empirical Evidence
Alexander Orth, Stefan Smolnik, Murray E. Jennex. © 2011. 24 pages.
Many organizations pursue knowledge management (KM) initiatives with different degrees of success. One key aspect of KM often neglected in practice is following an...
Global Aspects and Cultural Perspectives on Knowledge Management: Emerging Dimensions
Murray E. Jennex. © 2011. 464 pages.
Due to the recent advances in computers and technology as a whole, Knowledge Management has taken on a whole new importance. In our society we need KM to ensure...
Crisis Response and Management and Emerging Information Systems: Critical Applications
Murray E. Jennex. © 2011. 354 pages.
As our society becomes more complicated, so do the unfortunate events which occur. The importance of developing systems and applications for these crises is...
Knowledge Management Success Models
Murray E. Jennex. © 2011. 9 pages.
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the organizational processes of...
Knowledge Management System Success Factors
Murray E. Jennex. © 2011. 7 pages.
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides researchers and...
Paralingual Web Design and Trust in E-Government
Roy H. Segovia, Murray E. Jennex, James Beatty. © 2011. 14 pages.
Knowledge Management in Support of Crisis Response
Murray E. Jennex, Murali Raman. © 2011. 13 pages.
Most organizations face difficult challenges in managing knowledge for crisis response, but it is crucial for response effectiveness that such challenges be...
Strategies to Prepare Emergency Management Personnel to Integrate Geospatial Tools into Emergency Management
Tricia Toomey, Eric Frost, Murray E. Jennex. © 2011. 17 pages.
Emergency management is a diverse field. Effective disaster management involves knowledge of various subjects as well as work experience in all aspects related to...
Achieving Electric Restoration Logistical Efficiencies During Critical Infrastructure Crisis Response: A Knowledge Management Analysis
Teresa Durbin, Murray E. Jennex, Eric Frost, Robert Judge. © 2011. 14 pages.
After the 2007 Southern California wildfire events, event-assessment of the efficacy of spreadsheets and paper forms raised the question of whether alternative...
Exercise 24: Using Social Media for Crisis Response
Austin W. Howe, Murray E. Jennex, George H. Bressler, Eric Frost. © 2011. 19 pages.
Can populations self organize a crisis response? This is a field report on the first two efforts in a continuing series of exercises termed “Exercise 24 or x24.”...
Ubiquitous Developments in Knowledge Management: Integrations and Trends
Murray E. Jennex. © 2010. 470 pages.
Knowledge management is critical in helping organizations know what they know, make sense of what they know, and effectively use what they know. Ubiquitous...
Paralingual Web Design and Trust in E-Government
Roy H. Segovia, Murray E. Jennex, James Beatty. © 2010. 14 pages.
Can Web design improve the way governments serve their constituencies through the use of information technology [i.e., e-government]? This article proposes that...
Exploring System Use as a Measure of Knowledge Management Success
Murray E. Jennex. © 2010. 15 pages.
This article discusses system use as a measure of knowledge management success. It is proposed that for knowledge management systems (KMS) it is not the amount of...
Wiki Technology and Emergency Response: An Action Research Study
Murali Raman, Terry Ryan, Murray E. Jennex, Lorne Olfman. © 2010. 21 pages.
This article is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult...
Using Knowledge Management to Create Self-Reliant Communities in Thailand
Chalard Chantarasombat, Boonchom Srisa-ard, Matthew H.S. Kuofie, Murray E. Jennex. © 2010. 17 pages.
Many look at knowledge management as an organizational initiative. However, can KM also be used to assist low technology situations such as rural villages? This...
Impacts from Using Knowledge: A Longitudinal Study from a Nuclear Power Plant
Murray E. Jennex. © 2010. 15 pages.
This is a longitudinal case study that explored the relationship between use of organizational memory and knowledge, knowledge management, and knowledge worker...
Achieving Electric Restoration Logistical Efficiencies During Critical Infrastructure Crisis Response: A Knowledge Management Analysis
Teresa Durbin, Murray E. Jennex, Eric Frost, Robert Judge. © 2010. 15 pages.
After the 2007 Southern California wildfire events, event-assessment of the efficacy of spreadsheets and paper forms raised the question of whether alternative...
Implementing Social Media in Crisis Response Using Knowledge Management
Murray E. Jennex. © 2010. 13 pages.
Social media is being used by individuals during a crisis to alert rescuers to their location, status others on their condition or on environmental conditions...
Technologies in Support of Knowledge Management Systems
Murray E. Jennex. © 2010. 13 pages.
Knowledge management systems (KMSs) support the various knowledge management (KM) functions of knowledge capture, storage, search, retrieval, and use. To do this...
Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements
Murray E. Jennex. © 2009. 496 pages.
As the business community trends toward placing a greater priority and value conception on organizational knowledge management and memory, organizations worldwide...
International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Víctor Amadeo Bañuls Silvera, Murray E. Jennex. Est. 2009.
The International Journal of Information Systems for Crisis Response and Management (IJISCRAM) is an academically rigorous outlet for research into crisis response...
Paralingual Web Design and Trust in E-Government
Roy H. Segovia, Murray E. Jennex, James Beatty. © 2009. 14 pages.
Can Web design improve the way governments serve their constituencies through the use of information technology [i.e., e-government]? This article proposes that...
Knowledge Management in Support of Crisis Response
Murray E. Jennex, Murali Raman. © 2009. 15 pages.
Most organizations face difficult challenges in managing knowledge for crisis response, but it is crucial for response effectiveness that such challenges be...
Technologies in Support of Knowledge Management Systems
Murray E. Jennex. © 2009. 9 pages.
Knowledge management systems (KMSs) support the various knowledge management (KM) functions of knowledge capture, storage, search, retrieval, and use. To do this...
Reflections on Knowledge Management Research and Practice
Murray E. Jennex. © 2009. 8 pages.
This is the third volume in the Advances in Knowledge Management and I thought it appropriate to start this volume with some reflection on where KM is at and where...
Toward a Consensus Knowledge Management Success Definition
Murray E. Jennex, Stefan Smolnik, David T. Croasdell. © 2009. 9 pages.
This chapter explores knowledge management, KM, and knowledge management system, KMS, success. The inspiration for this chapter is the KM Success and Measurement...
A Model of Knowledge Management Success
Murray E. Jennex, Lorne Olfman. © 2009. 18 pages.
This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in an engineering...
Strategies to Prepare Emergency Management Personnel to Integrate Geospatial Tools into Emergency Management
Tricia Toomey, Eric Frost, Murray E. Jennex. © 2009. 17 pages.
Emergency management is a diverse field. Effective disaster management involves knowledge of various subjects as well as work experience in all aspects related to...
Event Report: Golden Phoenix 2008
Andrew Westfall, Murray E. Jennex, Sondra Dickinson, Eric Frost. © 2009. 8 pages.
The International Journal of Information Systems for Crisis Response and Management, IJISCRAM, has a goal of promoting quality research into information systems...
Current Issues in Knowledge Management
Murray E. Jennex. © 2008. 404 pages.
As global enterprise grows increasingly reliant on electronic data, processes, and procedures, studies of the management of organizational knowledge are emerging...
Knowledge Management: Concepts, Methodologies, Tools, and Applications
Murray E. Jennex. © 2008. 3808 pages.
Knowledge Management: Concepts, Methodologies, Tools, and Applications is the defining reference source for all theories, concepts, and methodologies within the...
Impacts from Using Knowledge: A Longitudinal Study from a Nuclear Power Plant
Murray E. Jennex. © 2008. 14 pages.
This is a longitudinal case study that explored the relationship between use of organizational memory and knowledge, knowledge management, and knowledge worker...
Socio-Technical Knowledge Management: Studies and Initiatives
Murray E. Jennex. © 2008. 3 pages.
Socio-Technical Knowledge Management: Studies and Initiatives is a book that attempts to ground knowledge management in sociotechnical theory and then present...
Exploring System Use as a Measure of Knowledge Management Success
Murray E. Jennex. © 2008. 14 pages.
This article discusses system use as a measure of knowledge management success. It is proposed that for knowledge management systems (KMS) it is not the amount of...
The Need for Knowledge Management
Murray E. Jennex. © 2008. 5 pages.
This short chapter explores other motivations for organizations to implement KM. These motivations include obsolescence/innovation (these two go together as...
The Impact of Culture and Context on Knowledge Management
Murray E. Jennex. © 2008. 6 pages.
Jennex (2005) used an expert panel to generate the definition of knowledge management as the practice of selectively applying knowledge from previous experiences...
A Model of Knowledge Management Success
Murray E. Jennex, Lorne Olfman. © 2008. 18 pages.
This paper describes a knowledge management, KM, Success Model that is derived from observations generated through a longitudinal study of KM in an engineering...
Emergency Preparedness and Information Systems: A Case Study Using Wiki Technology
Murali Raman, Terry Ryan, Lorne Olfman, Murray E. Jennex. © 2008. 19 pages.
This chapter is about the design and implementation of an information system, using Wiki technology to improve the emergency preparedness efforts of the Claremont...
Knowledge Management and Hurricane Katrina Response
Tim Murphy, Murray E. Jennex. © 2008. 13 pages.
This chapter explores the use of knowledge management with emergency information systems. Two knowledge management systems that were utilized during Hurricane...
B2B E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Murray E. Jennex, Don Amoroso, Olayele Adelakun. © 2008. 17 pages.
This chapter looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce...
B2B E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Murray E. Jennex, Olayele Adelakun. © 2008. 18 pages.
This chapter looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce...
End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization
Murray E. Jennex. © 2008. 13 pages.
How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering organizations of...
Knowledge Management Success Models
Murray E. Jennex. © 2008. 9 pages.
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the organizational processes of...
A Survey of Internet Support for Knowledge Management/Organizational Memory Systems
Murray E. Jennex. © 2008. 12 pages.
Studies of organizational memory/ knowledge management, OM/KM, systems have found that using a common infrastructure to facilitate access to and utilization of...
Knowledge Management System Success Factors
Murray E. Jennex. © 2008. 7 pages.
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides researchers and...
Internet Support for Knowledge Management Systems
Murray E. Jennex. © 2008. 7 pages.
Organizations are building and maintaining systems for managing organizational knowledge and memory. Users of these systems may not be at the same location; in...
A Model of Knowledge Management Success
Murray E. Jennex, Lorne Olfman. © 2008. 18 pages.
This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in an engineering...
Knowledge Management and Hurricane Katrina Response
Tim Murphy, Murray E. Jennex. © 2008. 13 pages.
This article explores the use of knowledge management with emergency information systems. Two knowledge management systems that were utilized during the Hurricane...
Assessing Knowledge Management Success
Murray E. Jennex, Lorne Olfman. © 2008. 16 pages.
This article proposes a framework for assessing knowledge management system (KMS) success models. The framework uses three criteria: how well the model fits actual...
Knowledge Management in Modern Organizations
Murray E. Jennex. © 2007. 418 pages.
Knowledge management has been growing in importance and popularity as a research topic and business initiative. Knowledge Management in Modern Organizations...
Cyber War Defense: Systems Development with Integrated Security
Murray E. Jennex. © 2007. 13 pages.
Cyber war is real and is being waged. Cyber terrorists and cyber warriors are attacking systems, but fortunately, they are attacking systems in much the same way...
A Model for Emergency Response Systems
Murray E. Jennex. © 2007. 9 pages.
Cyber war and cyber terrorism is real and is being waged. Cyber terrorists and cyber warriors are attacking systems and succeeding in their attacks. This requires...
What is Knowledge Management?
Murray E. Jennex. © 2007. 9 pages.
This chapter defines knowledge and knowledge management (KM) and establishes its roots KM is not a brand new topic; organizational learning and organizational...
Knowledge Management as a Discipline
Murray E. Jennex, David Croasdell. © 2007. 8 pages.
This chapter presents arguments that show that knowledge management (KM) is a discipline. Kuhn’s (1996) criteria for being a discipline are used as a framework for...
Knowledge Management Success Factors and Models
Murray E. Jennex, Lorne Olfman. © 2007. 21 pages.
This chapter surveys knowledge management (KM) and knowledge management system (KMS) success factors and models. It also provides a framework for assessing KM and...
Toward the Multidimensional Conceptualization of Knowledge
Mark Nissen, Murray E. Jennex. © 2007. 7 pages.
Many taxonomies and definitions of knowledge have been published in the KM literature. This chapter defines knowledge as something that is multidimensional and...
A Model of Knowledge Management Success
Murray E. Jennex, Lorne Olfman. © 2006. 18 pages.
This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in an engineering...
Knowledge Management and Hurricane Katrina Response
Tim Murphy, Murray E. Jennex. © 2006. 15 pages.
This article explores the use of knowledge management with emergency information systems. Two knowledge management systems that were utilized during the Hurricane...
End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization
Murray E. Jennex. © 2006. 15 pages.
How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering organizations of...
End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization
Murray E. Jennex. © 2006. 15 pages.
How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering organizations of...
Knowledge Management Success Models
Murray E. Jennex. © 2006. 7 pages.
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the organizational processes of...
Knowledge Management System Success Factors
Murray E. Jennex. © 2006. 6 pages.
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides researchers and...
Case Studies in Knowledge Management
Murray E. Jennex. © 2005. 372 pages.
Case Studies in Knowledge Management provides rich, case-based lessons learned from several examples of actual applications of knowledge management in a variety of...
International Journal of Knowledge Management (IJKM)
Murray E. Jennex. Est. 2005.
The International Journal of Knowledge Management (IJKM) covers all aspects of knowledge regulation and order including organizational issues, technology support...
Assessing Knowledge Management Success
Murray Jennex, Lorne Olfman. © 2005. 17 pages.
This article proposes a framework for assessing knowledge management system (KMS) success models. The framework uses three criteria: how well the model fits actual...
End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization
Murray E. Jennex. © 2005. 15 pages.
How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering organizations of...
Productivity Impacts from Using Knowledge
Murray E. Jennex. © 2005. 14 pages.
This is a longitudinal case study that explored the relationship between use of organizational memory and knowledge, knowledge management, and knowledge worker...
E-Commerce Longitudinal Case Study from Ukraine
Murray E. Jennex, Donald L. Amoroso. © 2005. 16 pages.
The need to develop a strategy for e-business applications is an important facet of doing business, especially where organizations can provide value-added services...
Internet Support for Knowledge Management Systems
Murray E. Jennex. © 2005. 5 pages.
Organizations are building and maintaining systems for managing organizational knowledge and memory. Users of these systems may not be at the same location; in...
B2B E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Murray E. Jennex, Don Amoroso, Olayele Adelakun. © 2004. 21 pages.
This chapter looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce...
Issues in End-User Behavior
Murray E. Jennex. © 2004. 16 pages.
What happens when end users do not respect the IS organization and have high computer self-efficacy? Will the end users develop usable systems and will they ignore...
A Survey of Internet Support for Knowledge Management/Organizational Memory Systems
Murray E. Jennex. © 2003. 15 pages.
Studies of organizational memory/ knowledge management, OM/KM, systems have found that using a common infrastructure to facilitate access to and utilization of...
A Study of Knowledge Benefits Gained from Projects: The Electric Utility Industry Y2K Project Experience
Murray E. Jennex, Joseph Weiss. © 2002. 8 pages.
Projects can cause organizations to perform in new ways resulting in the generation of knowledge. It is postulated that organizational learning occurs when new...
Using an Intranet to Manage Knowledge for a Virtual Project Team
Murray E. Jennex. © 2000. 19 pages.
The Year 2000 (Y2K), or millennium bug as it has been called in the popular press, has caused many organizations to form Y2K project teams tasked with finding and...
Advances in Knowledge Acquisition, Transfer, and Management
Murray E. Jennex.
Organizations and businesses continue to utilize knowledge management practices in order to streamline processes and procedures. The emergence of web technologies...