Susan Luck is currently Professor of Business in the Graduate School at Pfeiffer University, specializing in organizational communication, change communications, negotiations, public relations, and diversity communication. She has a PhD from the University of South Carolina and is an arbitrator for FINRA, a certified mediator for NC Superior Court, a board member of the Charlotte Global Chamber of Commerce, and board member of the Charlotte International Arbitration Society. She’s a member of the International Association for Business Communication, International Communication Association, the Plain Language Association, World Affairs Council of Charlotte, Dog Writers’ Association of America, and Sisters in Crime, an international writers’ organization. Dr. Luck has also been deeply involved in the Justice Access Initiative, where is she is the only non-lawyer on the task force creating plans for taking the NC Justice and Courts system virtual during the pandemic. A former TV writer, she teaches both online and in the classroom and is the author of Zen and the Art of Business Communications.