Yang Li

Yang Li is a principal researcher from British Telecom. He holds three degrees in computer science and has fourteen years industrial hand-on experience in operational research. In the past, he applied intelligent technology to solving many service operation and optimisation problems in BT, as well as providing consultancy to external organisations such as Etisalat and MoD. His work on service reservation, operational forecasting, strategic co-location, tactical re-skilling, fleet optimisation and ontology management has led to many patent filings, scientific publications and software applications that support real-world business operations. He was winner of BT best paper award, for his PhD work on applying artificial intelligence to software engineering. He also received BCS business analyst of the year medal and was highly commended by IET for his pioneering work on agent-based service analytics, a bottom-up, evidence-based, IT-driven approach to business optimisation.

Publications

Green Services Engineering, Optimization, and Modeling in the Technological Age
Xiaodong Liu, Yang Li. © 2015. 319 pages.
Concerns surrounding environmental sustainability have led to an increase of interest in environmentally-friendly systems. In the ICT realm, attention has been...
Agent-Based Service Analytics
Yang Li. © 2014. 8 pages.
Advanced Design Approaches to Emerging Software Systems: Principles, Methodologies and Tools
Xiaodong Liu, Yang Li. © 2012. 323 pages.
Recently, rapid and fundamental advances in computing technologies have been driving the role and scope of software systems to a new level. A number of new types...
Managing Enterprise Service Level Agreement
Yang Li. © 2012. 25 pages.
The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains...
Lifecycle Management of SLAs for Service Enterprises
Yang Li. © 2010. 21 pages.
Service level agreement (SLA) is becoming an increasingly sought-after topic in recent years, as complex logistics and service chains span across geographical...
Managing Enterprise Service Level Agreement
Yang Li. © 2010. 26 pages.
The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains...
International Journal of Information Systems in the Service Sector (IJISSS)
John Wang. Est. 2009.
The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and...