A Critical Heuristics Approach for Approximating Fairness in Method Engineering

A Critical Heuristics Approach for Approximating Fairness in Method Engineering

Rob Verbeek, Sietse Overbeek
Copyright: © 2022 |Pages: 17
DOI: 10.4018/IJITSA.289995
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Abstract

Information system (IS) development projects often fail because of unclear wishes and needs of concerned parties, or because the developed IS or the used system development method (SDM) is not fully supported by concerned parties. In this study it is investigated how stakeholders that are concerned with the SDM are identified and involved in the engineering of such methods. The Critical Systems Heuristics (CSH) method can be used to identify stakeholders in method engineering, along with their concerns. CSH is meta-modelled and reviewed in twelve interviews with practitioners in software development, system engineering, and consultancy in order to evaluate its applicability in an organizational context. Subsequent modifications made to the contemporary CSH method are validated in an expert validation session. The resulting evolved CSH method enables method engineers to take into account their challenges and contexts, and the method can be instantiated for organizations that engineer methods for internal or external use.
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Motivation

The main objective of this research is to enhance the method engineering process in such a way that it involves all stakeholders, intending to improve the overall fairness of method engineering. In this context, ‘fair’ means that all people that are in some way affected by the method to be designed or redesigned are identified, in order for them to be involved in the design process. The main research question therefore is: ``How can the Critical Systems Heuristics method be utilized to realize inclusive stakeholder involvement in the engineering of purposeful system development methods?''

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