A Study of Role Stress among the IT Professionals in India: Examining the Impact of Demographic Factors

A Study of Role Stress among the IT Professionals in India: Examining the Impact of Demographic Factors

Shubhangini Rathore (Jaypee Business School, Noida, India) and Vandana Ahuja (Jaypee Business School, Noida, India & Sombala, NIBS-Gurgaon, India)
DOI: 10.4018/IJHCITP.2015040101
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Abstract

Contemporary industries face new competition requiring employees to work for longer hours under competitive time bound deadlines. Prolonged exposure to such stressful situations leads to a depletion and exhaustion of resources in the mind and body; with dysfunctional effects on job performance and overall organizational effectiveness. The Indian IT industry is a fast paced service industry that is characterized by such stressful work situations and related outcomes. The present study analyses the various factors that contribute to organizational stress and the role of Demographic Factors on Role Stress; among the professionals of the Indian IT industry. A sample of 250 employees has been collected from the Delhi NCR region. Role stress has been measured by using the ORS scale which comprises of ten dimensions of role stress that are measured by 50 items. The results show that there is significant impact of demographic factors on the Role Stress amongst the IT professionals.
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Organizational Stress: A Review Of Literature

Lazarus (1993) explained Stress, as a condition or feeling experienced when a person perceives that the, “environmental demands exceed the personal and social resources that the individual is able to mobilize”. Hans Selye referred to stress as the, “non-specific response of the body to any demand for change” (Selye, 1997).Research shows that Stress has been studied from various contemporary and historic perspectives. Its impact on work outcomes has been heavily research upon. Researchers have also tried to identify the role of different cultural, demographic and social factors on stress. While on the one hand it has been reported that there are no differences between women and men in relation to workplace stress, it has also been noted that there are differences in both stressors and the severity of stress between the genders.

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