A Study on Adaptability of Total Quality Management in Engineering Education Sector

A Study on Adaptability of Total Quality Management in Engineering Education Sector

Chandra Sekhar Patro (Department of Management Studies, VITS College of Engineering, Visakhapatnam, Andhra Pradesh, India)
DOI: 10.4018/ijqaete.2012100103
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Abstract

Quality management is an approach to management which requires establishing quality policies, procedures and practices on regular basis. Engineering education is a process of developing techno human resources, which are to be used later as input to industry which in turn produces goods and services for the societal use. Having considered the current situation of the engineering educational system and the quality of all its individual components it can be noticed that the awareness of the importance of education as a foundation for the growth and development of the country, such as India, is not strong enough. Engineering graduates passing out from educational institutions have to fulfill modern and high standard requirements that are needed by industry. Therefore, there is a greater need to instill quality in engineering education to produce technically skilled and creative man-power in India. The continuous assessment of quality is of paramount importance for educational institution. Education efficiency and success does not depend just on quantity but as well on quality. This paper has discussed key points for the improvement in the quality of engineering education with a case study undertaken at various engineering colleges in India. The study was conducted in two phase; first phase is the critical investigation of the literature and the second phase is a study on the quality of engineering education provided by the educational institutions in Visakhapatnam city. A simple random sampling technique was adopted for the study. A research study described in this paper identifies and analyses the quality of engineering education at the educational institutions which adopt the total quality management system to increase the quality and meet the industrial requirements and then suggests some ingredients to improve the quality.
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Review Of Literature

TQM is a general philosophy of management that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes and environments. There are many definitions of TQM; interestingly, no single definition can express the whole picture (Eriksson & Hansson, 2003). However, no TQM discussion is complete without acknowledging the work of the five best known TQM experts, or ‘quality gurus’: W.Edwards Deming, Joseph Juran, Philip B Crosby, Tom Peters and Kaoru Ishikawa have had an enormous influence on the development of TQM and pointed out the shared similarities on TQM elements (Hoang, Igel & Laosirihongthong, 2010). They all concentrated on quality issues in industrial settings; although all claim that their ideas are equally applicable to service industries. None of them, except Peters, has given much consideration to quality issues in education.

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