TQM is a general philosophy of management that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes and environments. There are many definitions of TQM; interestingly, no single definition can express the whole picture (Eriksson & Hansson, 2003). However, no TQM discussion is complete without acknowledging the work of the five best known TQM experts, or ‘quality gurus’: W.Edwards Deming, Joseph Juran, Philip B Crosby, Tom Peters and Kaoru Ishikawa have had an enormous influence on the development of TQM and pointed out the shared similarities on TQM elements (Hoang, Igel & Laosirihongthong, 2010). They all concentrated on quality issues in industrial settings; although all claim that their ideas are equally applicable to service industries. None of them, except Peters, has given much consideration to quality issues in education.