Adaptive Learning in Deploying National E-District Plan of India

Adaptive Learning in Deploying National E-District Plan of India

Sharadindu Pandey (Indian Institute of Forest Management, Bhopal, India)
Copyright: © 2018 |Pages: 11
DOI: 10.4018/IJEGR.2018040101
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This article focuses on developing a practical model based on adaptive governance literature for the context of the national e-district plan of the Government of India, which was launched in 2011. The plan has a three-tier implementation structure, a periodic review at a national level, monitoring, and facilitation at the state level and operation at the district level. Different states have implemented the plan in a local context. This article uses the data and minutes of the proceedings that took place over five years of time among the implementation agencies. The findings compile how the plan has contributed to diffusing accountability and bringing efficiency in governance in the context of e-governance in India.
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1. Introduction

E –governance projects as the part of digital era public management paradigm aims for shifting the accountability burden from the executive of the Government In India, E-district project under the national e governance plan was conceptualized in the year 2011 as a state level Mission Mode Project (MMP). The purpose was to provide various governmental services to the citizens at district and sub-district level. The strategic planning parameters included the success parameters of the projects. Success parameter included the number of transactions took place in the month and the coverage of the services offered. As per the national rollout guidelines issued in June 2011, every state in India has to start at least 10 service categories. The first strategic plan was to identify the service, which are high volume in nature so that it can lead to the maximum impact on the citizens. The purpose was to ensure ‘reach’ of the services. The planning aim was to select the service, which consists maximum hardships or cost to the citizens. That covered the ‘richness’ dimension. The state IT department typically played the role of nodal agency for the project. The agency had to take concurrence from different line departments. The plan has to take final approval from the state/apex level committee (SAC). Traditionally, these services were available only at the respective government office that had to bear high load. This resulted the time consumption of citizens and the excessive load on the staff regarding the routine matters. After the e-district implementation, the services became decentralized and became available openly. Service guarantee part was also conceived. The integrated framework of the services categorized the services into three parts; Type-1 services which could be provided to citizens within the confine of his home, Type-2 services, which may require the citizen to have at least two visits to the office but have potential to be converted in to type-1 due to process changes. Type-3 is the category of the services, which is not possible to be provided without visit to the government office.

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