AHP Model for Identifying Best Health Care Establishment

AHP Model for Identifying Best Health Care Establishment

Mohammad Azam (Department of Community Medicine, Career Institute of Medical Sciences & Hospital, Lucknow, India), M.N. Qureshi (Industrial Engineering Department, College of Engineering, King Khalid University, Abha, Kingdom of Saudi Arabia) and Faisal Talib (Mechanical Engineering Section, University Polytechnic, Faculty of Engineering and Technology, Aligarh Muslim University, Aligarh (UP), India)
DOI: 10.4018/IJPMAT.2015070104
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Abstract

The purpose of this study is to develop an analytic hierarchy process (AHP) model utilizing components, parameters, and factors of a specifically designed Integrated Quality Model for Health Care Establishment (HCE). In doing so, the authors have utilized AHP approach to identify the best health care service quality performer among alternatives of HCEs. To select the best HCE, three HCEs of North India namely: HCE-A; HCE-B; and HCE-C were chosen. The criteria components of the integrated quality model for the HCE designed and suggested by and were adopted. Further, this study has undertaken an extensive in-depth literature review about AHP and its applications for HCEs from various aspects. A specifically developed integrated quality model for HCE with its components parameters, factors thereof, duly coded as criteria and sub-criteria have been utilized. It thus, facilitates the development of an AHP model to rank the chosen HCEs helping to identify potentially the best HCE among them. On the basis of the proposed hierarchical model, the findings suggest that the HCE-A may be selected first followed by HCE-C and HCE-B based on overall rating. The study provides a mechanism through AHP model to select potentially best HCE utilizing specifically developed integrated quality model for HCE with impacts both for the clients and the patients to enjoy the service of best HCE as well as for the managers to improve the services of HCE and the business. The study thus, adds a new perspective by developing a selection process to select the best HCE through an AHP model utilizing criteria and sub-criteria of an integrated quality model specifically developed for HCE. It has practical value for maintaining service quality of HCE to benefit the clients and related stakeholders as well as the managers by improving quality, enhancing reputation and business thereof.
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Research Objectives

The clients desire to search and select potentially the best HCE. To achieve this requirement the present research work has been undertaken with the following objectives:

  • 1.

    To choose a quality model for HCE comprising various integrated components with clearly laid down objectives and to utilize it with the proposed empirical model. The essential quality parameters of each component should cover various important functional areas of HCE.

  • 2.

    To formulate an empirical model using AHP method for evaluation and identification of potentially the best HCE among the available alternatives based on the specifically chosen quality model for HCE.

Review Of Literature

Quality for HCE has been a raging debate for long. Traditional quality parameters have been mostly imported from industry other than health sector and have not been specifically designed for HCE (Talib & Rahman, 2013; Talib, Rahman, & Azam, 2011a; Talib et al., 2010; Stelfox & Straus, 2013). Dey, Seetharam, and Naomi (2006) have recommended development of an Integrated Quality Model specifically designed for hospital. Therefore, it is considered imperative that for selecting potentially the best HCE, an integrated quality model specifically designed for HCE with clear objectives of its components covering its important functional areas is utilized as a benchmark model, which is elaborated in detail as under.

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